Georg Jensen Reviews 3,723

I ordered a gift for my wife to celebrate our anniversary. The item arrived damaged, not from transit, but obviously the item was damaged when it was boxed. This does not speak well of their quality assurance procedures. At first I sought an exchange but the returns label has never arrived and the anniversary has now passed. By now I felt that returning the item was my only option. However, shipping for a refund costs £9.99! Seems like a fraudulent business model to me! Ship a faulty item then charge the customer to return it, rinse and repeat! Not sure what to do now...

Excellent service at Copenhagen Airport!
Sophie was so helpful and the best!

I feel compelled to write a review to thank Georg Jensen staff for a marvellous day and experience at the Smithy, and the Falgship store in Copenhagen.

We had wonderful experiences, first visiting the Smithy and meeting the talented silversmiths, then buying our daughter's 21st birthday present.

As many have said, GJ have wonderful designs. These can be explored, and discovered at the SMithy, and in the flagship store.

What made our visit so memorable was the care and planning that the whole team gave to make our visit special. They were charming and hosted us with great care and empathy. I am sure we weren't the largest purchase that day - or the smartest group. We were just made to feel welcome, at home, which helped us create a shared memory for a 21st birthday.

Just call ahead!

Great product and amazing customer service

Item was not as described. Took 1 week to despatch, after being told 24-48 hours. Charged $15 postage when the service they used cost them $7.51. Good operations don’t make money from postage like this.

Good products and nice customer service

Bought as gift. Beautiful item, recipient so enamoured of it that it has been placed on work desk instead of bedside table. Speedy, safe delivery. Thankyou

user friendly website easy to order and speedy delivery

it looks great

Fin hjemmeside, nem at handle på og varen var super

Adore the quality of Georg Jensen's products!

All we wanted was a new polyurethane strap for our keyring
Strap costs £7.00 Whic
h is a bit steep for polyurethane Then the minimum transport cost is £10 So we are now looking at £17 for the strap
I have emailed GJ 3 times with no reply
This us in no way service

Choice of Xmas mobiles and ornaments is limited to current year only. Why not add some from the past years as well?

And cheaper or free delivery options are to be offered.

Georg Jensen lets itself down by insisting on using
UPS!

Georg Jensen simple not drop this company despite the fact that it has grave problems re honesty. We have been told that we have changed the delivery date (to cover up for there no show), that they have come several times, that the road was blocked. None of this being the case.
This is the second time we have ordered with Georg Jensen. The first time we were told"
Oh we get SO many complaints about UPS".!!! Ultimately, however, it is Georg Jensen who has the responsibility to avoid shoddy, unacceptable customer 'service'.

2 thumbs up !!!!