After correspondence with Darlene since Monday my package arrived safely to me this morning and I am excited to start my journey. Darlene was absolutely amazing to deal with. She made sure to stay in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my medication not arriving. AI didn’t quite answer my problem. So asked to speak to a team member. Darlene came on in minutes and was most helpful. An email came through from anoth... See more
Company replied
Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtf... See more
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12 weeks into my journey I have felt supported in so many ways. Weekly emails with interesting facts & information about side effects and medication info. So many amazing recipes on the app as well.... See more
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Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response and resolution
10 June 2026
Unprompted review
Reply from Moshy
Hi Jen, thank you very much for this terrific review, it is great to see the team were able to help quickly, thats what its all about. Thanks again, Alex - Moshy team
Great Service
Great Service. Felt very comfortable talking to dr. . Highly recommended this service.
3 June 2026
Reply from Moshy
Thank you very much for this awesome review, we really appreciate your recommendation. Thanks again, Alex - Moshy team
My experience was just superb
My experience was just superb! I had made a query on two important matters, Dianne Marie Carillo was quick to not only respond but to also deliver on what I needed. What I needed required a bit of navigating on their part, I imagine, and so to get what I needed, so comprehensively and quickly, means so much to me! And it more importantly it means I don’t have to worry. Thank you so much Dianne Marie!
12 June 2026
Unprompted review
Reply from Moshy
Thank you so much for this amazing review. We think Dianne is great and its awesome to see you agree. I'll make sure she see's this feedback, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
Updated: One step forward…two steps back
Update: Alex phoned and was able to resolve this issue quickly with great customer service!
Script and draft wise Moshy has been great
I have been trying to join the FB community for about 5 weeks now and keep getting declined. Sheila has been trying to help but I keep hitting a dead end…the amount of emails back and forth is ridiculous when it could just be approved…just trying to get some ok e support for my journey 😞 it should be this hard
14 June 2026
Unprompted review
Reply from Moshy
Hi Petrina, I am really so very sorry to see this. We accept around 40 people into the Facebook community per day at the moment, and for some reason your request isn't showing for our admin to accept. I'll reach out to you today and try to get to the bottom of this, totally agree it shouldn't be this hard but we'll do our best. Thanks, Alex - Moshy team
They understood what I needed and the…
They understood what I needed and the weight gain I had . Happy with the team and communication. I set my goal and half way through.
5 June 2026
Reply from Moshy
Hi Robyn, thanks very much for this kind review. We would love to deliver a 5 star experience so if you have feedback on how we could raise the bar, please get in touch and let me know, thanks Alex - Moshy team
Great customer service representative.
The representative I spoke to (Dianne) was responsive and was able to help me fast.
My issue was resolved in a timely and effective manner.
The representative was polite and there was no confusion.
12 June 2026
Unprompted review
Reply from Moshy
Thank you so much for this excellent review, we think Dianne is great and its nice to see you agree. We'll be sure she see's this feedback. Thanks again, Alex - Moshy team
They don't have stock to send!!!
They don't have stock to send..... now going to be late with my dose!
Jab due today, but no courier. I contacted them to followup & they said they have no stock so will send in 3 days!!!!
TOTALLY UNACCEPTABLE!!
I received first dose a month ago so they have had a month to organise and buy and send out the next dose.... absolutely no excuse not to have stock for me.
Friends have no issue getting their doses from Dr Prescription + Pharmacy.
Would not recommend 😕
12 June 2026
Unprompted review
Reply from Moshy
Hi Mel, we are really sorry about this, there was an issue as treatment sold out but our team worked quickly to resolve the stock issue. The reason for the 3 day delay here is because of the weekend, but your order should ship today (Monday). I have requested your details so I can look into this and make sure for you, also I will reach out to apologise and try to make this right. Thanks so much, Alex - Moshy team
Reply from Moshy
Hi Vincent, thanks very much for this great review, we really appreciate it and will do our best to keep standards high. Thanks again, Alex - Moshy team
I asked for an update on my order and I…
I asked for an update on my order and I promptly got a reply and follow up email
10 June 2026
Unprompted review
Reply from Moshy
Hi Hannah, thanks so much for this great review. It is nice to see our team replied promptly and followed up, thats what its all about. We'll do our best to keep standards high. Thanks again - Moshy team
I signed up to Moshy for the convenience.
I signed up to Moshy for the convenience of not having to go to the Dr then to the chemist, I work shift work so this just makes it so simple, the Telehealth at the start with the Dr was great and very informative, I have not had any trouble at all with my order it always arrives before I actually finish my last months, the results have been slow but that is the way I want it. Would recommend for anyone thinking about it, just to be mindful of the cost- but that is the problem with convenience.
1 May 2026
Unprompted review
Reply from Moshy
Hi Shannon, thank you so much for this great review, we really appreciate you taking the time to share your feedback. Thanks again, Alex - Moshy team
It has been a good experience so far
It has been a good experience so far. Whenever I've had an issue with a delivery, billing, or prescription, customer service has always been helpful and responsive, typically replying within 24 hours.
10 June 2026
Unprompted review
Reply from Moshy
Hi Stephany, thanks a lot for taking the time to leave this review, we really appreciate it, and its great to see the CS team have been helpful and responsive when needed :) Thanks again, Alex - Moshy team
Major delays
Initial consultations were easy and medication deliver was fast. I was able to easily discuss treatment with a medical professional. Following that, I have been billed for months 2 and 3 while my medication is still with the pharmacy. I have missed a number of doses due to this delay.
9 June 2026
Unprompted review
Reply from Moshy
Hi there E P, I am very sorry to see this, every order should be easy and fast like the first one, so it sounds like something has gone terribly wrong here. I have requested your details so I can look into this and make it right for you. Please do respond when you have a chance, and I'll be in touch. Thanks, Alex - Moshy team
Exceptional service…
I have been having significant issues with my account. Darlene from the support team has gone above and beyond to help me. While the technical problem is still being resolved she made sure my treatment plan was not interrupted and has been professional, friendly and a pleasure to deal with. I was hugely impressed to receive an email from her updating on the progress of my issue and also letting me know what steps were coming up. She gave me confidence that she was managing my account and doing her very best for me. Her customer service is exceptional and the world would be a happier place if other customer service specialists were as dedicated as she is.
8 June 2026
Unprompted review
Reply from Moshy
Hi Holly, thank you so much for this amazing review. We think Darlene is exceptional aswell, and its really nice to see you agree. I will make sure she see's this review, and we'll celebrate her making the world a happier place. Thanks again, we'll do our best to keep standards high. Alex - Moshy team
Reply from Moshy
Hi Carol, thanks very much for this review. Sometimes we worry we are overloading the information, so it is hard to find the right balance. Really appreciate your feedback. Thanks again, Alex - Moshy team
Excellent Customer Service
I had an issue with my upcoming order and Dianne Carillo assisted me through the instant msgs and then followed up with email. She was amazing - she coordinated everything so quickly and followed up to make sure I had received the notification that my order was on the way. Great customer service!
8 June 2026
Unprompted review
Reply from Moshy
Hi Janelle, thanks so very much for leaving this review. We think Dianne is amazing, and its really great to see you agree. I'll make sure she see's this feedback. Thanks again, Alex - Moshy team
Great information with good backup
Great information with good backup, great service, accessible and all times
And good product so far with follow up advice and good emails and app
5 June 2026
Reply from Moshy
Hi Karen, thanks so much for this review, it really helps other people discover Moshy. We really appreciate it, and will do our best to keep standards high. Thanks again, Alex - Moshy team
All my questions were answered
All my questions were answered
Everything has been on time and gone took an smoothly
30 May 2026
Reply from Moshy
Hi Beryl, thank you very much for taking the time to leave this review. We really appreciate it, and will do our best to keep standards high. Thanks again, Moshy team
Comprehensive and helpful consult with…
Comprehensive and helpful consult with Dr and Nurse practitioner. Extremely efficient AI support and fast, friendly 10/10 service from help/support.
6 June 2026
Unprompted review
Reply from Moshy
Thank you so much for this review, we really appreciate it. Thanks again, Moshy team
Great communication and easy to use app
6 June 2026
Reply from Moshy
Thanks so much for this review, we really appreciate it. From the Moshy team
10/10 for Dianne Carillo ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Dianne Carillo was very easy and lovely to speak with over email. She quickly resolved my enquiry making the process very easy. Thank you Dianne
5 June 2026
Unprompted review
Reply from Moshy
Hi Olivia, thanks very much for this review. We think Dianne is great, so its really nice to see you agree. We'll make sure she see's this feedback, thanks again, from the Moshy team
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