I am loving the Moshy app! Doctor & Dietician initial consultation was easy & in my own time at home. Medication delivered to my door ! It has not been difficult to maintain healthy eating plans ,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After correspondence with Darlene since Monday my package arrived safely to me this morning and I am excited to start my journey. Darlene was absolutely amazing to deal with. She made sure to stay in... See more
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I had an issue with my medication not arriving. AI didn’t quite answer my problem. So asked to speak to a team member. Darlene came on in minutes and was most helpful. An email came through from anoth... See more
Company replied
Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtf... See more
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Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
387 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very good customer service
Very good customer service, got back to me straight away and helped me with my query.
19 May 2026
Unprompted review
Reply from Moshy
Hi Natalie, thanks very much for this great review. It is fantastic to see we were able to help quickly. Thanks again, Alex - Moshy team
Review Customer Care Team
dianne from the customer care team, was a pleasure to deal with, i had requested a pharmacy receipt and she kept me updated along the way as it did take a little while, i really appreciated the updates :)
5 May 2026
Unprompted review
Reply from Moshy
Hi Casey, thanks so much for this wonderful review. We think Dianne is great, and its awesome to see you agree. Thanks again, Alex - Moshy team
Very quick in replying great…
Very quick in replying great communication
18 May 2026
Unprompted review
Reply from Moshy
Hi Vicki, thanks very much for taking the time to leave this review, we really appreciate it. Thanks again, Alex - Moshy team
Super happy
I really appreciate the super fast response to any equiry I may have. The follow up information provided is very helpful and makes me feel valued. I received top notch Customer service. My delivery has been quick and efficient, no problems what so ever. I look forward to achieving my goals with Moshy.
14 May 2026
Unprompted review
Reply from Moshy
Hi Sapphire, thanks very much for this terrific review, we really appreciate it, and look forward to helping you hit those goals. Thats what its all about, thanks Alex - Moshy team
Excellent support
Excellent support, education and follow up. AI is used but it works. When human intervention is needed it is there.
9 May 2026
Reply from Moshy
Hi Charmaine, thanks so much for taking the time to leave this fantastic review. We really appreciate it. Thanks again, Alex - Moshy team
Herman helped me with my issue and…
Herman helped me with my issue and responded quickly... excellent service 👏
16 May 2026
Unprompted review
Reply from Moshy
Hi Kate, thanks very much for taking the time to leave this review, it is great to see Herman was able to provide excellent service and help with the issue. Thats what its all about. Thanks again, Alex - Moshy team
Not even worth a 1 star
Not even worth a 1 star. The worst customer support I’ve ever experienced.
15 May 2026
Unprompted review
Reply from Moshy
Hi Alana, I am very sorry to see this. After doing a bit of digging I can see what has happened here, and I'm really very sorry for the confusion from our team regarding what needed to be done. This has created a delay for you, and quite a bit of back n forth. We will have this fixed up asap, and will reach out to you to make sure all is ok. Thanks, Alex - Moshy team
I'm still waiting for the Dr to call.
I'm still waiting for the Dr to call.
I was told with 2 hours it's now over 3
Also what I thought was an easy question couldn't be answered by help desk
15 May 2026
Reply from Moshy
Hi Julie, thanks for taking the time to leave this review. I'm sorry to see the consultation call was a bit delayed. We are working to add more doctors and catch up on any missed calls. Also, I've checked the "easy" question, and it was but I'm sorry all medical questions have to be referred to our Dr & Nurse team. I hope this is ok. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Linda, thanks very much for this fantastic review, it is great to see the team were quick and helpful, thats what its all about. Thanks again, Alex - Moshy team
Customer service and upgrade dose
Customer service AI good but also the staff.
I didn't have any side effects.
I need to upgrade to higher dose please.
14 May 2026
Reply from Moshy
Hi Michelle, thanks so much for this awesome review. It's great to hear that both Mo and the team were good. I have asked our team to get in touch with you regarding the upgrade, and we will organise this for you. Thanks again, Alex - Moshy team
Timely reliable delivery of…
Timely reliable delivery of prescription in NZ. Good on-line available resource with efficient replies to questions including follow-up questions from customer service team.
10 May 2026
Unprompted review
Reply from Moshy
Hi Elizabeth, thanks a lot for this terrific review, it is really great to see the team have been helpful and your deliveries have been timely and reliable. Thats what its all about. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Lisa, thank you very much for taking the time to leave a review. We really appreciate it. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Laura, thanks for this fantastic review. If you are happy then we are happy :) Thanks again, Alex - Moshy team
lack of communication is the number one…
lack of communication was the number one disappointment the delay between paying for the medication and receiving the medication took far too long. But Moshy has done an outstanding job of fixing this issue getting in touch with me personally and I appreciate all they have done a special thank you to Alex for all the help he has given me I look forward to the continuous support from Moshy
30 April 2026
Reply from Moshy
Hi Maria, thanks for taking the time to leave this review, and for bringing this to our attention. It should definitely not take 2 weeks, most of our customers would receive their first order within a few days, so I'm going to look into this, and I'll reach out to you with an update today. I'm very sorry for your experience here, and will try to make it right. Thanks, Alex - Moshy team
Great experience
Great experience. The moshy Team are great to deal with. Just ask questions they are very helpful. Im new but what i have experienced so far is awesome.
Ai, very helpful with writing out meal plans, workouts, easy app. Tomorrow will be my second injection, WooHoo, can't wait.
2 May 2026
Unprompted review
Reply from Moshy
Hi Annie, thanks so much for this terrific review. It is great to see you are finding the team helpful and great to deal with. We hope it all continues to go well, thats what its all about. Thanks again, Alex - Moshy team
So wonderful
So wonderful. I’m loving the app!!!! The recipes and the support!! Local Dr online and so much information to read throughout my journey. Thank you!
30 April 2026
Reply from Moshy
Hi Evia, thanks so much for this awesome review. It is great to see you are loving the App. We have big plans for a lot more content in there this year. Thanks again, Alex - Moshy team
Great meeting with nurse Melanie
Great meeting with nurse Melanie.
Speedy arrival of the parcel. Withinn3 days of the script being lodged.
1 May 2026
Reply from Moshy
Hi Deborah, thanks very much for this terrific review. It is really pleasing to see the meeting with the nurse went well and speedy delivery of the parcel. Thats what its all about. Thanks again, Alex - Moshy team
Excellent customer service from Moshy
I required my script to be filled in advance due to traveling overseas for 6 weeks. As soon as I requested a customer service officer from Moshy to help Alexander D immediately was contacting me to fine out about the issue. He immediately fixed things and within half an hour I had had everything rectified. He then asked if there was anything else he could help me with. I also required some doctors letter to help expedite any issues I might encounter while crossing boarder. Within a few hours I also had my doctor's letter. I haven't experienced that level of customer service in many years.
4 May 2026
Unprompted review
Reply from Moshy
Hi Leanne, thanks so much for this amazing review. We are really delighted to see Alexander provided such great service, and we will strive to maintain this high standard for you and all of our customers. Have a great trip overseas. Thanks again, Moshy team
I have really been impressed with Mosh…
I have really been impressed with Mosh the professionalism of the team is outstanding.
At first I was quite worried about the process and the decision to take the next step but the Mosh team were great and I'm so glad that I took the leap and started my weight loss journey with Mosh.
Thank you Team Mosh
6 May 2026
Unprompted review
Reply from Moshy
Hi Lianna, thank you so much for this fantastic review, it is really great to see the team have been professional. We'll do our best to keep standards high. Thanks again, Alex - Moshy team
Lovely customer service
Lovely customer service. Super fast and very helpful!
6 May 2026
Unprompted review
Reply from Moshy
Hi Ebony, thank you so much for this really great review. We really appreciate it, and its great to see the team were both fast and helpful, thats what we aim for. Thanks again, Alex - Moshy team
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