I am loving the Moshy app! Doctor & Dietician initial consultation was easy & in my own time at home. Medication delivered to my door ! It has not been difficult to maintain healthy eating plans ,... See more
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Review summary
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Reviews shaping this summary
After correspondence with Darlene since Monday my package arrived safely to me this morning and I am excited to start my journey. Darlene was absolutely amazing to deal with. She made sure to stay in... See more
Company replied
I had an issue with my medication not arriving. AI didn’t quite answer my problem. So asked to speak to a team member. Darlene came on in minutes and was most helpful. An email came through from anoth... See more
Company replied
Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtf... See more
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Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
387 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredibly opaque and almost deceptive…
Incredibly opaque and almost deceptive in their dealings. All products are over $100/month marked up. Overwhelmingly interested in getting next payment out of you, little concern for your actual health. Even the app is useless, I can find crappy lo-cal recipes online and that’s about all it contains. Cancelled the service, what a hassle that was. Then the app said my cancellation would take effect in 2 months. I had to email and say no, it takes effect now. Cancelled payment authorisation on PayPal just in case they came for more money. OMG. Business model seems to be based on targeting people’s ’shame’ and figuring no one will complain
6 May 2026
Unprompted review
Reply from Moshy
Hi Anne, we are really quite shocked and surprised to see this, as we are doing our best to deliver the very opposite of what you have described here. We try to be very clear and transparent in terms of the service, the price and our continued concern for our patients health. We have thousands of nutritionist approved recipes in the App, with more being added regularly. I would like to look into your situation as it sounds as though you may have joined a 3 month commit & save offer, which gives you a discounted rate by committing to a 3 month term. I have requested your details here, they will be private, but I'm hoping to look into this, and reach out to you to resolve as we really want a great experience for our customers and it sounds as though yours has been the opposite. Thanks, Alex - Moshy team
Took my money but refused to help
The initial process was great. We agreed I needed to consult my specialist (having had recent surgery) before proceeding. I did that but they immediately charged me for 2 months of injections! I did not receive anything!
I contacted them 6 times to sort it out but all they did was activate my account. Such a BAD experience. Communication appalling :(
17 April 2026
Unprompted review
Reply from Moshy
Hi Mary, I'm really sorry to read of your experience here. After having a little look I can see what has gone wrong. The good news is you were not charged twice, actually you were only charged once and it was refunded so this might be why you see two transactions. We definitely could have communicated this better. I'll reach out today to see if we can make this right for you, and get back on track.
Thanks, Alex - Moshy team
Appointment Scheduling
I wanted to change to an appointment where i knew the date/time rather than next available consult (that I had selected). This is annoying as you're left wondering when that might be, so far 3 days?
30 April 2026
Reply from Moshy
Hi Richard, we really appreciate this feedback, and appreciate the callback queue doesn't work for everyone. I believe our team are organizing a booked appointment for you today, so I'll be in touch to confirm that and make sure everything is ok. Alex - Moshy team
Every time I have a question it's…
Every time I have a question it's answered clearly and honestly and is always so respectful to the clients needs . I have only had positive dealing with all communication either from human or AI
1 May 2026
Unprompted review
Reply from Moshy
Hi Kelly, thanks so much for this fantastic review, this is what we love to see from the support team so its great to hear you've had only positive dealings, thanks again, Alex - Moshy team
Reply from Moshy
Hi Rachel, thanks so much for this review. Our goal is to be friendly and responsive, so we are glad to see we this. We really welcome any feedback, so if you have any thoughts on how we could turn this into a 5 star experience please let me know.
Thanks, Alex - Moshy team
When making an error with my meds the…
When making an error with my meds the team at Moshy were very helpful and got me back on track before I missed a dose.
23 April 2026
Reply from Moshy
Hi Karen, thank you so much for this review, it is great to see our team were helpful in getting you back on track. Please reach out anytime, we'll always do our best.
Thanks, Alex - Moshy team
Diane Marie was incredibly helpful with…
Diane Marie was incredibly helpful with helping with my account when having an unexpected vet expense come up
30 April 2026
Unprompted review
Reply from Moshy
Hi Vivienne, thanks for leaving this great review. We are really glad to see Diane was able to help during what must be a very stressful time. Thanks again, Alex - Moshy team
I had a query and it was resolved…
I had a query and it was resolved promptly by the customer service team. In particular Herman Sol. Herman called and put me at ease. The medical team are great too and always reply to any concerns or queries promptly. Highly recommended them.
29 April 2026
Unprompted review
Reply from Moshy
Hi Lily Rose, thanks very much for taking the time to leave this review. Its great to see your queries are resolved promptly and the medical team have been helpful. We really appreciate the recommendation. Thanks again, Alex - Moshy team
Quick action by Sol
29 April 2026
Unprompted review
Reply from Moshy
Hi Sharon, thanks so much for this review. We are pleased to see Sol was able to take quick action and help with your enquiry.
Thanks again, Alex - Moshy team
Great customer service from Hermen Sol
Great customer service from Hermen Sol. I had to temporarily change my delivery address, he updated my address for me as a temporary one and also followed up on the order to make sure it would arrive in the time frame.
29 April 2026
Unprompted review
Reply from Moshy
Hi Amanda, thanks so much for this great review. It is really nice to see Herman was able to assist with this temporary change. I'm really glad to see that, and we very much appreciate your feedback.
Thanks again, Alex - Moshy team
Reply from Moshy
Hi Jade, thanks so much for this brilliant review. We really appreciate it, and will make sure Dianne sees it too. Thanks again, Alex - Moshy team
Top notch help!
Arcie was so helpful. She understood exactly what my issue was, and when she couldn’t fix it, she escalated it but also checked back in with it. It took a few days to sort it but she always replied to my emails quickly and then sent an email to confirm to was all fixed and I was happy! Highly recommend.
21 April 2026
Unprompted review
Reply from Moshy
Hi Bec, thanks so much for this awesome review. It isn't great when issues happen but I'm really glad to see Arcie was able to escalate and have this resolved for you. Thanks very much for the recommendation. Thanks again, Alex - Moshy team
Emailed to switch over to the plan and…
Emailed to switch over to the plan and found the whole process so easy! The customer care consultant got back to me super fast and explained everything clearly.
28 April 2026
Unprompted review
Reply from Moshy
Hi Dani, it is really great to see the team came back to you quickly, and made it easy! Thats what its all about :)
Thanks for this awesome review. Alex - Moshy team
My needs were completely taken into account
My needs were completely taken into account and I really felt it was a personalised and understanding experience.
26 April 2026
Unprompted review
Reply from Moshy
Hi Julz, thanks so much for this fantastic review, it is great to see your experience felt personalised & understood as that is what we strive for. Thanks again, Alex - Moshy team
The support team was really helpful
The support team was really helpful. I got to speak to a single person who followed through on my enquiry from start to finish. Thanks for your help!
I’m looking to using Moshy to improve my health.
27 April 2026
Unprompted review
Reply from Moshy
Hi Esther, thanks so much for this fantastic review. It is really great to see our team were able to assist with your enquiry in a helpful manner. Thats what its all about. Thanks again, Alex - Moshy team
I love the fact that I am actually…
I love the fact that I am actually loosing weight and it is great.l am responding to the injection really well and I am having no nasty side effects.Its great for the confidence.
16 April 2026
Reply from Moshy
Hi Lisa, thank you so much for this review, it is great to see you are feeling more confident and responding well. If you have any feedback on how we can turn your experience into a 5 star one, please reach out and we'll do our best.
Thanks, Alex - Moshy team
Excellent customer service
Quick to reply, helpful and refund sorted within 20 minutes. Great service
23 April 2026
Unprompted review
Reply from Moshy
Hi Nikki, thanks so much for this great review, we really appreciate it. Thanks, Alex - Moshy team
I would like to acknowledge the…
I would like to acknowledge the excellent service I received from Moshy. After organising everything last week, I began to feel uncertain after reading some reviews. The team picked up on my concerns immediately, scheduled an appointment without delay, and a few days later my medication arrived.
The process has been transparent, the app is easy to use for tracking, and delivery to my door was seamless. Thank you for the efficient service, and I apologise for my earlier impatience.
20 April 2026
Unprompted review
Reply from Moshy
Hi Brittany, thank you so much for this really fantastic review. We are so glad to see everything was resolved and you have received your order. Please reach out anytime, and our team will do our best to help.
Thanks again, Alex - Moshy team
Human response
Dianne Marie was prompt and concise in her responses. Grateful to connect with a human who was able to treat me like an individual. All answers I needed in minutes (after dealing with AI for a few days).
22 April 2026
Unprompted review
Reply from Moshy
Hi Eliza, thanks so much for this really great review, and for the great feedback. We'll take this on board and see how we could have made this better for you. Thanks again, Alex - Moshy team
Super helpful and repsonive!
22 April 2026
Unprompted review
Reply from Moshy
Hi Lauren, thanks very much for this review!
Thanks, Alex - Moshy team
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