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Timely  Reviews 221

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the system easy to set up and manage, highlighting its user-friendly nature for both themselves and their clients. Many appreciate the support system, noting quick response times and helpful outcomes to their queries, often resolving issues efficiently. However, some people were dissatisfied with the customer service, particularly regarding the lack of phone access and delayed responses to emails. Several users reported significant issues with the service not working properly for extended periods, and a perceived lack of urgency in addressing these problems. There were also concerns about the inability to extract client consultation forms in a clear, readable format for legal compliance.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praise the support,... See more

User experience

Users describe ambiguous interactions with the user experience. Many customers praise the platform for being... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers express satisfaction, calling the service a... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers express extreme disappointment,... See more

Customer communications

Consumers express significant frustration with the contact process. Many reviewers report extreme difficulty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have to say for the most part my experience has been wonderful. Get Timely is so user friendly for both myself and my clients. I run spa businesses and I have an animal rescue I’m in the process o... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Timely over 3 years and it always felt supported with their team. It’s easy to manage and setup the system. When I need their support it always comes back an answer! Even today my cl... See more

Rated 5 out of 5 stars

Always so helpful and no question is ever an issue. Frances is always able to answer any question so that I fully understand the answer. This is defiantly a major reason why I choose timely as I am ab... See more

Rated 5 out of 5 stars

I am SO happy with Timely! It was the best decision I’ve made for my business!! The booking system is so easy to navigate and all of the back end systems are very user friendly!! The support system... See more


Company details

  1. Software company
  2. Beauty Salon
  3. Computer Accessories Shop
  4. Hair Salon
  5. Health and beauty shop
  6. Software Vendor

Written by the company

Timely is booking and payments software designed to help you focus on your passion, not your admin. Built specifically for hair and beauty professionals, Timely gives you complete control of your client experience from the very first booking to the final payment. With easy online booking, automated client reminders, digital consultation forms, and seamless online and in-person payments, you can reduce no-shows, grow your income, and keep your clients coming back. Timely brings everything together in one simple, beautifully designed system. Manage your calendar, process payments, track client history, sell retail, and run reports – all without the stress or extra paperwork. Whether you're a solo professional, a busy salon owner, or managing multiple locations, Timely adapts to the way you work and helps you stay organised, efficient, and in control. As your business grows, Timely grows with you. From staff management and multi-location tools to marketing features that help you promote your services, Timely is built to support you at every stage. Spend less time on salon admin and more time doing what you love.


Contact info

3.4

Average

TrustScore 3.5 out of 5

221 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Best thing I did for my business!

I started using Timely in lockdown last year and was a little hesitant with so much unknown in regards to the lockdown and pandemic but I am so glad that I did! It is an extremely easy system to set up and use and has allowed me to stream line so many behind the scenes processes so when we re opened everything was just a breeze.

Not only is it a great system but the support and customer care is amazing and there are constantly updates and new things being added so it is forever evolving which is definitely what you want in a booking system.

I would highly recommend Timely.

26 October 2021
Unprompted review
Rated 5 out of 5 stars

The best booking system out !

Timely software is the best thing I ever introduced to my business. The care and support the company have shown during the pandemic and lockdowns has been incredible. Timely is very user friendly and straight forward to use. I cannot fault timely and suggest it to all business owners in the hair and beauty industry.

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Timely is the best

Timely is the best! Such an easy system to use with so many features and I find it very affordable for my clinic. The support from the timely team is like no other and they really make you feel apart of their community and are always taking on suggestions for new features. Would 100% recommend Timely.

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Timely makes running a salon so much…

Timely makes running a salon so much easier. It has lots of features available to accommodate small one person salons right up to busy, multiple therapist salons.
Every staff member does everything within their ability to help if any problems arise.
They are constantly updating and releasing new features based on what their customers request. It's so refreshing to have an honest, open business who listens to their customer base.
Highly recommend!

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Best system ever used

Best system ever ! I wouldn’t look anywhere else. There support team are amazing and help with all of your questions. They are constantly improving and adding new things. Don’t look anywhere else this is the ONLY one worth investing in and will save you heaps of time. Thank you to everyone at Timely. Carrie

25 October 2021
Unprompted review
Rated 5 out of 5 stars

I’ve been using Timely for 2 years now

I’ve been using Timely for 2 years now, I can’t begin to tell you how much it has transformed my business! I used to spend so much time texting back and forth between clients to find them a suitable appointment, now they can just book themselves in directly. The management reports are also excellent and really help to keep me on track to achieve my income goals.

I’m a home-based solo therapist, Timely isn’t just for big salons, it’s like having an extra pair of admin hands in your solo biz whilst you’re busy delivering the treatments and earning the money!

I absolutely love Timely booking software and the whole support team are amazing too, with tonnes of videos in the fb group that make getting the most out of Timely easy and fun. Even though Timely is global, they have a friendly family vibe, they have really looked after their clients in Lockdowns and they’ve always been there for me if I’ve needed them,

100% recommended

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Best Booking Software Ever!!

Such a great system. I’ve used Timely for years and my business would not be where it is today without it. Always a smooth experience. The team and community are fantastic, super friendly and helpful! If you need a booking system for any kind of hair, beauty, aesthetic, nails business (and I’m sure it would work for so many more) then Timely is 100% the right one to use!

25 October 2021
Unprompted review
Rated 5 out of 5 stars

I found Timely during the lockdown and…

I found Timely during the lockdown and have to say it’s amazing the company themselves are very interactive and helpful. The booking experience is much easier than my previous booking system and Timely are always adding and updating features. I couldn’t live without this wonderful asset to my business.

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Timely is the holy grail

What can I say! I struggled with so many systems before finding the holy grail of Timely! From the team to the support group 😍 amazing! Nothing is ever too hard, timely have an automation for just about everything, my favorite is the follow up emails, great for aftercare advice and rebooking clients!

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I have been using Timely for 7 months now and although I was hesitant at the beginning about loosing control of my diary. It has been the best investment I’ve made. The support has been amazing from the team.

Thank you x

14 October 2021
Unprompted review
Rated 5 out of 5 stars

Best system yet

I’ve used many booking system and this is personally for me the the best system yet, the support network is great, any questions or support are answered quickly.

13 October 2021
Unprompted review
Rated 4 out of 5 stars

Love timely

Love timely, the support I received by Annabel is the reason I invested in timely in the first place. Love the lay out and colours. The features such as gift vouchers and clients rewards make things so much easier than physical ones. It is really user friendly and so easy for clients to use too. The support group is amazing and always help really quickly. Personally the only thing that would make it a five star, is if we had the ability to restrict certain online bookings. Other than that LOVE timely :)

13 October 2021
Unprompted review
Rated 5 out of 5 stars

Amazing software, amazing support.

Can't praise these guys enough, amazing software, great support.
Although they market to Salons, we are not in a related business, but it still works brilliantly for us.
Thank you Timely.

21 May 2018
Unprompted review
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