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Timely  Reviews 221

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the system easy to set up and manage, highlighting its user-friendly nature for both themselves and their clients. Many appreciate the support system, noting quick response times and helpful outcomes to their queries, often resolving issues efficiently. However, some people were dissatisfied with the customer service, particularly regarding the lack of phone access and delayed responses to emails. Several users reported significant issues with the service not working properly for extended periods, and a perceived lack of urgency in addressing these problems. There were also concerns about the inability to extract client consultation forms in a clear, readable format for legal compliance.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praise the support,... See more

User experience

Users describe ambiguous interactions with the user experience. Many customers praise the platform for being... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers express satisfaction, calling the service a... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers express extreme disappointment,... See more

Customer communications

Consumers express significant frustration with the contact process. Many reviewers report extreme difficulty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have to say for the most part my experience has been wonderful. Get Timely is so user friendly for both myself and my clients. I run spa businesses and I have an animal rescue I’m in the process o... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Timely over 3 years and it always felt supported with their team. It’s easy to manage and setup the system. When I need their support it always comes back an answer! Even today my cl... See more

Rated 5 out of 5 stars

Always so helpful and no question is ever an issue. Frances is always able to answer any question so that I fully understand the answer. This is defiantly a major reason why I choose timely as I am ab... See more

Rated 5 out of 5 stars

I am SO happy with Timely! It was the best decision I’ve made for my business!! The booking system is so easy to navigate and all of the back end systems are very user friendly!! The support system... See more


Company details

  1. Software company
  2. Beauty Salon
  3. Computer Accessories Shop
  4. Hair Salon
  5. Health and beauty shop
  6. Software Vendor

Written by the company

Timely is booking and payments software designed to help you focus on your passion, not your admin. Built specifically for hair and beauty professionals, Timely gives you complete control of your client experience from the very first booking to the final payment. With easy online booking, automated client reminders, digital consultation forms, and seamless online and in-person payments, you can reduce no-shows, grow your income, and keep your clients coming back. Timely brings everything together in one simple, beautifully designed system. Manage your calendar, process payments, track client history, sell retail, and run reports – all without the stress or extra paperwork. Whether you're a solo professional, a busy salon owner, or managing multiple locations, Timely adapts to the way you work and helps you stay organised, efficient, and in control. As your business grows, Timely grows with you. From staff management and multi-location tools to marketing features that help you promote your services, Timely is built to support you at every stage. Spend less time on salon admin and more time doing what you love.


Contact info

3.4

Average

TrustScore 3.5 out of 5

221 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Beware of hidden charges

Software is great on the face of things - however, being charged fees for non existent payments being ‘processed’ is not so great.

As a result, I’ll be using the platform for the bare minimum to ensure no more of my money is taken for them doing nothing.

23 January 2022
Unprompted review
Rated 5 out of 5 stars

I am a skin clinic owner I am so happy…

I am a skin clinic owner I am so happy I moved my clinical patient management system over to Timely. It has streamlined my practice, is easy to use, keeps up with the times and excellent support. I highly recommend.

18 January 2022
Unprompted review
Rated 5 out of 5 stars

Timely has revolutionized our business

Timely has revolutionized our business. We were stuck with another software contract which debilitated our online booking abilities. Since finally being able yo implement Timely we have not looked back. It is user friendly, the customer service & tech team are incredibly receptive. They check in every so often and are always open to suggestions and requests.

We are just so happy with every offering and capability. We honestly cannot fault it!

13 January 2022
Unprompted review
Rated 5 out of 5 stars

I love Timely and its staff

I love Timely and its staff. Even though I have had a few teething problems along the way while learning Timely and what it has to offer my business the staff have been quick to respond and kept me up to date at all times.
I would highly recommend to anyone considering using Timely in the future.
Rhonda
Valley Skin and Beauty

15 December 2021
Unprompted review
Rated 5 out of 5 stars

They just keep getting better

Superb support from the Timely Team who are always professional yet friendly and efficient. Timely continue to enhance their product and after many years with them can say they just keep getting better. I can't run my business without them and their enhancements and updates have helped me to improve. Trial them and you will know doubt end up staying with them, because they are that good.

13 December 2021
Unprompted review
Rated 4 out of 5 stars

I am trying to assist my client

I am trying to assist my client, but to my amazement she is not very computer literate and is slow to take advantage of the excellent online presence for receiving online bookings using her main domain name and continues to answer the phone for most bookings apart from some bookings via her Facebook page, I am willing to assist and have only just got her Domain details and will proceed to link her new and mini web site and use her correct email address Etc, this has been an ongoing problem for over 9 months, I will post more when I get some photos she has to complete the process.

1 December 2021
Unprompted review
Rated 5 out of 5 stars

I’ve been with Timley just over a year…

I’ve been with Timley just over a year and it’s been fantastic. Any issues are fixed fast. There is always help when you need it and the company actually listens to the people who use it everyday. Can’t recommend it more 👍🏼

26 November 2021
Unprompted review
Rated 5 out of 5 stars

Love timely

Love timely. Wouldn’t use any other program due to the extensive functions but also because of the support received whenever needed. Very fast at replying and supportive.

26 November 2021
Unprompted review
Rated 3 out of 5 stars

Digital Marketers Advice

Digital Marketing - GTM functionality doesn't work.

**Update
The Product Manager has got in touch personally and has reassured me that it is a priority for them to get this problem sorted.

25 November 2021
Unprompted review
Rated 5 out of 5 stars

Very simple and easy to use

Very simple and easy to use. I love that it integrates consultation forms. The booking software Allows me to send sms campaigns to fill in my empty slots. I don’t think I’ll be switching my booking system any time soon.

24 November 2021
Unprompted review
Rated 5 out of 5 stars

So glad I found Timely!!

So glad I found Timely!!. Setting out on my own and starting a new business was overwhelming and Timely just helped to manage all my administration and appointments and keep track of my business. Financials and stock take was a breeze. Staying connected to my clients is seamless. Love love this program best most useful product I found on the market thus far. I recommend to any business owner who want headache free software to contact the team and get the free 30 day trial. I guarantee you will want to continue using it. Easy to set up and understand and their customer service is great. Well done TIMELY team!!

22 November 2021
Unprompted review
Rated 5 out of 5 stars

Efficient and Consistent

I wanted to give credit to Timely for such an efficient and consistent program. I am a small business and love how Timely takes the worry away by sending out reminders to my guests and how super easy it is to set up. The ongoing support is amazing !
Thank you

4 November 2021
Unprompted review

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