Such efficient and professional service. Have seen the one star reviews on here which are ridiculous because when you sign up you have a heath consultation and you state what your target weight loss i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to communicate with, never slow on responding to a request. Have been in France for 6 weeks and simple to get my medication before departure. They also monitor your progress and check wheth... See more
Company replied
It was last Saturday evening when I got in touch, not expecting to hear anything (being the weekend) within the next couple of days. I got a WhatsApp a few minutes later from Roger, he had given me... See more
Company replied
Fantastic consultation.very helpfully and gave very good advice and info and aftercare is superb.overall lost weight in first week.snacking is no longer an issue as I don't feel like eating anything o... See more
Company replied
Company details
- #22 of 81 best companies in Weight-Loss Service
- #35 of 105 best companies in Pharmacy
- #28 of 69 best companies in Wellness centre
Written by the company
We offer more than just weight loss medicine. Everybody gains access to nutritional guidance, techniques, and progress tracking through our app. Create sustainable techniques for a lifetime of success.
Contact info
United Kingdom
- support@gettrim.co.uk
- gettrim.co.uk
4.8
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
7 September 2026
Reply from Trim
Thank you for your 5-star review! We’re delighted to hear you’ve received excellent service from us. We really appreciate your support!
Miriam | Customer Care
Have been with trim around a year have…
Have been with trim around a year have lost nearly 3 stone, always very helpful the app is amazing always someone there for advice highly recommend
7 September 2026
Reply from Trim
Thank you so much for your lovely review, and congratulations on losing nearly 3 stone — an amazing achievement!
It’s fantastic to hear you’ve been with Trim for around a year and that you’re enjoying the app and the support from our team. We’re always here when you need advice, and we really appreciate your recommendation.
Miriam | Customer Care
As I have said previously
As I have said previously. Roger is always very good at responding with solid advice which is always helpful, putting your mind at rest.
1 September 2026
Reply from Trim
Thank you so much for your continued support and kind words! Roger will be really pleased to hear this. We always want our patients to feel they can reach out whenever they need advice or reassurance, so it’s lovely to know you feel well supported. 😊
Miriam | Customer Care
Reply from Trim
Thank you so much for your kind review! We’re really pleased to hear you’ve consistently received fantastic customer service from us. Providing reliable, friendly support is incredibly important to the whole team. 😊
Miriam | Customer Care
Efficiency and responsiveness.
24 August 2026
Unprompted review
Reply from Trim
Thank you for your review! We’re really pleased you found our service efficient and responsive. Providing quick, reliable support is incredibly important to us, so we really appreciate your feedback.
Miriam | Customer Care
I have been on mounjaro before but I…
I have been on mounjaro before but I didn't lose much weight . My delivery s was late and then it used to stress me out worrying if it was going to turn up or not. And your orders came the next day and I spoke to a lovely gentleman called Roger and he explained all what I needed to do. I would highly recommend your service to my friends.
12 August 2026
Reply from Trim
Thank you so much for your lovely review and recommendation! We know how stressful it can be when you’re left wondering whether your medication is going to arrive, so we work hard to make the process as reliable and straightforward as possible.
It’s great to hear your order arrived the next day and that Roger was able to talk everything through with you and make sure you felt confident moving forward.
Thank you for choosing Trim and for recommending us to your friends — we really appreciate your support!
Miriam | Customer Care
Good communication
My order always arrives on time. Emails sent are always responded to promptly. There is good communication about the delivery. Definitely recommend.
6 August 2026
Reply from Trim
Thank you so much for your recommendation! We’re really pleased to hear that your orders consistently arrive on time and that our team has been quick to respond and keep you updated. Great communication and reliable service are exactly what we aim for.
Miriam | Customer Care
Keep you informed and quick delivery.
5 August 2026
Reply from Trim
Thanks so much for your kind review!
We’re delighted to hear you were happy with both our communication and the speed of delivery. We believe keeping our patients informed every step of the way is just as important as getting your medication to you quickly.
Thank you for choosing Trim and for taking the time to share your experience. We really appreciate your support.
Miriam | Customer Care
Very good service
Very good service. Roger took plenty of time and explained everything succinctly.
I’d definitely recommend Trim.
8 July 2026
Reply from Trim
Thank you so much for your kind words and recommendation! We’re delighted to hear that Roger took the time to answer your questions and explain everything clearly. We believe it’s important that every patient feels fully informed and confident before starting treatment.
We really appreciate your support and wish you every success on your weight loss journey.
Miriam | Customer Care
Very helpful and extremely quick to…
Very helpful and extremely quick to respond 😊
11 July 2026
Unprompted review
Reply from Trim
Thank you so much for your kind review! We’re delighted to hear you found our team helpful and that we were able to respond so quickly. Providing friendly, timely support is something we always strive for, so it’s great to know it made a difference to your experience.
We really appreciate you taking the time to share your feedback and look forward to supporting you throughout your journey.
Miriam | Customer Care
Excellent service
Such a good company. Excellent customer service - delivery is super fast & they offer a lot of help & advice. They are a small company too, so they care more about the experience than just the numbers.
6 July 2026
Reply from Trim
Thank you so much for such a lovely review! As a smaller team, providing a genuinely personal experience and being there with help and advice really matters to us, so it means a lot to hear this. Thank you for choosing Trim and for your support!
Miriam | Customer Care
Reply from Trim
Thank you so much for the 5-star review! We really appreciate your kind words and are so pleased you've had a great experience with Trim.
Miriam | Customer Care
Requested a delivery which came really…
Requested a delivery which came really quick so really appreciated that
30 June 2026
Reply from Trim
Thank you so much for your lovely review! We’re really pleased we could get your delivery to you quickly. We really appreciate your feedback and your support.
Miriam | Customer Care
Always great service
Always great service. Prompt replying to emails. Keep you updated at all times
2 July 2026
Unprompted review
Reply from Trim
Thank you so much for your kind review. We’re delighted to hear you’ve had a great experience with our service. Keeping our patients informed and responding promptly is something we take great pride in, so it’s wonderful to know this made a positive difference to your journey.
We really appreciate your support and thank you for choosing Trim.
Miriam | Customer care
Amazing support & knowledgeable .
I order monthly, they have such amazing support and ongoing support also. Not just at the start of a journey. They check in, give advice and tips and offer support whenever needed. The purpose built app is amazing, you can log so much and track everything it really does make it so much easier that it’s all in one place. Customer service is great and not once had any issues at all! Would highly recommend trim over and over.
26 June 2026
Unprompted review
Reply from Trim
Thank you so much for your fantastic 5-star review. We’re delighted to hear how positive your experience has been and that you’ve felt supported throughout your journey with us.
Providing ongoing support is at the heart of what we do, so it’s wonderful to know our regular check-ins, advice and customer service have made a real difference. We’re also thrilled you’re enjoying the Trim app and finding it helpful to keep everything in one place while tracking your progress.
Thank you again for your recommendation and for being part of the Trim community. We look forward to continuing to support you on your journey.
Miriam | Customer care
From the initial consultation I felt…
From the initial consultation I felt confident in Trim to help me with my weight loss journey. I'm three stone down and feel amazing. Thanks
6 January 2026
Unprompted review
Reply from Trim
Thank you so much for your wonderful review!
We’re delighted you felt confident in Trim from your very first consultation. Losing three stone is an incredible achievement, and it’s fantastic to hear you’re feeling amazing. We hope our V2 app is helping you stay on track as you move forward, and we’re proud that our Pharmacy team could support you throughout your prescribed weight loss medication journey. Congratulations again on your success, and thank you for trusting us to be part of it!
Miriam | Customer Care
Very easy to communicate with
Very easy to communicate with, never slow on responding to a request. Have been in France for 6 weeks and simple to get my medication before departure. They also monitor your progress and check whether you are developing any symptoms. Thankfully not, I have lost over 4 stones effortlessly in 7 months and now am decreasing to a maintenance level.
My own GP when I told her I was on it declared it as a wonderful treatment and good for you in many ways. She advised the maintenance dose.
24 June 2026
Unprompted review
Reply from Trim
Thank you for sharing your experience. We’re delighted to hear that you’ve found our team easy to communicate with and responsive throughout your journey, especially when arranging your prescribed weight loss medication before your extended stay in France.
Losing over 4 stone in 7 months is a fantastic achievement, and it’s great to hear that you’ve reached the stage where you’re transitioning towards a maintenance dose. Long-term success is about finding the right balance between maintaining your results and managing food noise, so we’re pleased that both our Pharmacy team and your GP are aligned on the benefits of a maintenance approach.
We also hope our V2 app is helping you track your progress and stay connected with your health goals as you move into this next phase of treatment.
Thank you again for your recommendation and for trusting Trim with your weight management journey.
Miriam | Customer Care
Reply from Trim
Thank you for your review. We’re so pleased to hear your enquiry was answered promptly and that our Pharmacy team could support you with adjusting your prescribed weight loss medication to better suit your journey.
Providing safe, personalised care and ongoing support is always our priority. We hope our V2 app is continuing to help you stay on track throughout treatment.
Miriam | Customer Care
Reply from Trim
Thank you for your review and for choosing Trim. We’re really pleased to hear you found the service good and that your experience with our Pharmacy team has been a positive one. We hope our V2 app is helping support your journey alongside your prescribed weight loss medication and ongoing care.
Miriam | Customer Care
Really good service
1 April 2026
Reply from Trim
Thanks so much for your kind words—we really appreciate you taking the time to leave a review!
Our pharmacy team works hard to provide a smooth, reliable service alongside safe, prescribed weight loss medication, so it’s great to hear you’ve had a positive experience. We hope our V2 app is helping you get the most out of your journey too.
Thanks again for choosing Trim 💜
Miriam | Customer Care
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