The Bot kept running me in circles. There wasn't a direct way to contact a person and almost gave up. I had an issue that wasn't covered in the general entries, which didn't answer my question. Finall... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
great app in theory for cashback on everyday things, but 4 out of 5 times i try to get cash back i have to fight with upside to redeem it despite doing everything right. if getting cashback were smoot... See more
Company replied
The concept is great. But if everything is not perfect in the back office you’ll be disappointed to find you won’t get the rebate. Circle K is horrible and only gets the rebate every other time. This... See more
Company replied
Specific Gas Stations & Restaurants display based on your location. I learned the first time that I clicked the wrong gas station that was 8 miles away. After my purchase didn't process I "chatted" my... See more
Company replied
Company details
Written by the company
Upside is building and distributing a new economic model that levels the playing field in brick and mortar commerce and empowers everyone to earn more. Retailers earn more profit without changing how they operate, and consumers enjoy increased purchasing power on the things they need.
Contact info
United States
- support@upside.com
- www.getupside.com
3.5
Average
648 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very useful app
A very useful app. I have made over $500 using Upside. Sometimes the offers don’t go through and you have to contact support, but they usually get it right.
20 June 2026
Unprompted review
Reply from Upside
Wow, hitting over $500 in savings is awesome! It is great to hear the app has been so useful for you. If you ever run into any trouble with an offer in the future, just let our support team know and we will gladly help you get it sorted out.
Satisfied with Upside
I am pretty much satisfied with Upside, except for the fact that you cannot receive cashbacks unless you are using Visa or Mastercard, which I do have; but I also have a flex card I would like to add since this is how I buy a majority of my groceries. I am happy to say I did receive a one-time courtesy cashback, but I would like to be able to add this card to my wallet also.
2 June 2026
Unprompted review
Reply from Upside
Hi Claudette! It's wonderful to know you're happy with the app overall! We really appreciate the feedback about wanting to add your flex card, as hearing what our users need helps us look for ways to improve. If you ever have questions about card compatibility or need a hand with your wallet in the future, please feel free to reach out to our support team.
I love this app!!!!
I love this app!!!!! I’ve been using it for way over a year and I’ve earned over $200. I always cash out to my bank account.
Most of my purchases are at Circle K and Dominos pizza. Where else can you get freshly ground & brewed coffee for less than $2 and get 24-30 cents back. (Circle K). Even can take advantage of Dominos deals and still get 6% back on the purchase. Even when I have a hiccup on a rebate they have resolved it within a day. I use it as much as I can. Still doesn’t offer rebates for non-ethanol gas yet.
16 June 2026
Unprompted review
Reply from Upside
Stacking Domino's deals with 6% back and grabbing cash-back coffee at Circle K is the ultimate strategy. It is also awesome to hear that our support team handles any quick hiccups within 24 hours.
We know how important ethanol-free fuel is for specific vehicles and equipment, so we are passing your feedback directly to our team to look into for the future.
Keep those bank cash-outs rolling in!
I love upside
I love upside! I earn on groceries and gas. My lifetime earnings is over $600. When I noticed I didn't get a reward upside support was easy to deal with and credited my account!
11 June 2026
Unprompted review
Reply from Upside
You are absolute proof that those everyday gas and grocery trips really do add up to serious cash. We are thrilled to have you as such a dedicated user!
Thank you for sharing your success story! Here's to the next $600 in easy savings.
I have had positive experiences with…
I have had positive experiences with Upside. I use my money accumulated to add to my Amazon account. I love this!!
19 June 2026
Unprompted review
Reply from Upside
It is awesome to hear that you are loving the app Thank you for the wonderful feedback! We appreciate having you on board—happy shopping and happy saving!
I only fuel at circle k and for some…
I only fuel at circle k and for some reason they don’t do there part on submitting the information to the app. So I have to keep all my invoices and submit them through emails so that up side can review them and be able to process them.
19 June 2026
Unprompted review
Reply from Upside
Major kudos to you for saving those receipts to get your cash back. While our team is always happy to manually push those rewards through, we are actively working to make that connection seamless so you don't have to lift a finger.
Thanks for sticking with us and staying on top of your savings!
Easy cashback for what you're gonna buy anyway!
I have been using upside for 3 years now and I LOVE it!! Such an easy way to get cashback PLUS it let's me see all the prices for gas in the area so I can pick the cheapest on any given day. Theres one gas station in particular I've had problems with the past year so I try not to go there if I can help it. But I just keep the receipt if I have to go there and support will push it right thru. Contacting support is quick and easy too.
Keep on rocking it Upside!!
17 June 2026
Unprompted review
Reply from Upside
Thank you for sticking with us for three years! We truly appreciate the incredible feedback, and here is to many more miles of easy cashback ahead.
Reply from Upside
Thank you for the 5 stars, Peter! We are thrilled that you love the concept and are having a great experience with the app. Happy saving, and thanks for being a part of Upside!
great app if you want to fight for your money
great app in theory for cashback on everyday things, but 4 out of 5 times i try to get cash back i have to fight with upside to redeem it despite doing everything right. if getting cashback were smoother id give it a much better rating.
18 June 2026
Unprompted review
Reply from Upside
Earning cash back should be entirely automatic, and having to constantly fight for your rewards is the last thing we want.
Usually, when transactions fail to auto-process, it is because a mobile wallet like Apple Pay masked the card number, the purchase happened outside the claim window, or a receipt upload was just a bit too blurry for the system to read.
Please reach out to our support team directly through the app so we can look into this for you.
True to advertising
True to advertising. Support was quick, with knowledgeable staff. Problem of missing cash out was solved with just one email. Thanks
13 June 2026
Unprompted review
Reply from Upside
Thank you for the awesome feedback! We are absolutely thrilled to hear that our support team lived up to the hype and got your missing cash out sorted so quickly.
Knowing the app is living up to its promises means everything to us. Happy saving, and we are always here if you ever need a hand again!
Excellent customer service
Excellent customer service. Edwin did a great job on assisting me with my issue and was very responsive. The app is a great tool.
17 June 2026
Unprompted review
Reply from Upside
It is fantastic to know that Edwin provided such quick and helpful support to get your issue sorted out. Our team takes a lot of pride in taking care of our users, and we will make sure he gets the recognition he deserves! We are thrilled to have you with us!
Great savings…even when the cash credit…
Great savings…even when the cash credit didn’t show up, the customer service quickly reviewed and added it on to my profile quickly.
15 June 2026
Unprompted review
Reply from Upside
It is awesome that the support team jumped on it quickly and got that missing credit squared away for you. While we always aim for offers to track perfectly on the first try, it is great knowing the team has your back when a glitch happens.
Thank you for sharing your experience! We truly appreciate you sticking with us, and here is to many more seamless savings ahead!
The app is great
The app is great so far the only thing I run into is that I can't fill my vehicle all the way up the first time so I end up with 2 fills. The price gets switched for the cash back every time so I have to contact to get it fixed. I don't understand why it would switch it cause the first cash back is always more than the second. I just wish it would stop switching the 2 fills for the cash back. But other than that it is amazing and works every time I click on the app and submit anything. Love it
13 June 2026
Unprompted review
Reply from Upside
It is wonderful to know you are otherwise having an amazing experience with the app! We want that process to be much smoother for you. Please reach out to our support team so they can look into what is causing that to happen.
The cash back is only hit or miss if…
The cash back is only hit or miss if the merchant doesn't report the transaction correctly. Typically, as long as you have proof of purchase and it's eligible for cash back, Upside honors it 100% of the time for me at least. It's annoying having to keep track of your transactions and that some merchants process cash back faster than others, but it's not Upsides fault. Some merchants are just lazier than others.
17 June 2026
Unprompted review
Reply from Upside
It can definitely be a bit annoying when different locations take a little longer to process things, but we are really glad to hear that we've always been able to get your rewards squared away when you have your receipt. We appreciate you shedding some light on how the process works from your experience!
This app has screwed me 2 times trying…
This app has screwed me 2 times trying to cash in on my money I've earned.
17 June 2026
Unprompted review
Reply from Upside
It is completely understandable to be upset when you are having trouble getting the money you earned. Cashing out should be a smooth process every time. Please connect with our support team so they can find out what went wrong and help you get your funds.
Easy to use and lots of good deals
Easy to use and lots of good deals. Better for use in larger cities. And customer service is good at getting back in a timely manner for occasional troubles with processing.
17 June 2026
Unprompted review
Reply from Upside
Thanks for the awesome feedback! We're super glad to hear you're finding plenty of great deals and that our support team has your back whenever things hit a processing snag. We're always working on expanding our footprint to smaller towns, too, but we appreciate you rolling with us in the bigger cities. Happy earning!
The Bot kept running me in circles
The Bot kept running me in circles. There wasn't a direct way to contact a person and almost gave up. I had an issue that wasn't covered in the general entries, which didn't answer my question. Finally got ahold of CS (an actual person), and issue was fixed, same day.
12 June 2026
Unprompted review
Reply from Upside
It can definitely be frustrating getting stuck in a loop with a bot when you just need a real person. We are glad you stuck with it and that our team was able to get everything sorted out for you the very same day. We'll pass on your feedback to the right department so our chatbot can continue improving.
I have been using Upside for years
I have been using Upside for years and I'm very grateful for it, as I have already received hundreds of dollars back on my purchases. Their customer service is highly responsive. I have written to them a total of three times over the years—all within this year, because I never had any problems before then—and each time I received a response within a few hours. All three times, I contacted them about the same issue to let them know that a certain gas station became a Chevron instead of a 7-Eleven back in 2025. Each time they responded very kindly and quickly. The third time, I even sent photos, yet the station is still listed under the 7-Eleven name on the app. I blame the IT department at Upside. But I still like and use Upside because it saves me a lot of money.
15 June 2026
Unprompted review
Reply from Upside
We are glad you've been able to save so much money with us over the years. It definitely sounds frustrating that the station name hasn't been updated yet, especially since you took the time to send over those photos. We appreciate you keeping us in the loop about this so our team can look into it. Thanks for sticking with us!
Mostly pleased
I was pleased with the outcome, but would like to be able to verify that money was added. In that regard, it would be helpful to see when a cash out occurred under the activity tab. The only other comment I have is that it isn’t easy to find where to get help.
29 May 2026
Unprompted review
Reply from Upside
It is great to hear you were happy with the outcome! We really appreciate the feedback about making the cash out history and the help section easier to find, and we'll be sure to pass this along to our team. If you ever need a hand with the app, please feel free to reach out to our support team.
Great support team
The upside app may have its challenges, but the support to correct is exceptional
15 June 2026
Unprompted review
Reply from Upside
It is great to hear that our support team has your back whenever you run into a hiccup. We really appreciate you highlighting their hard work!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.