Upside Reviews 648

I’m extremely impressed by how quickly the issue was resolved, no stressing out over who was going too reach out to me or even care. Thank you customer care team for listening and getting the issues resolved.

Thank you Yanie for taking the time to help resolve my cash back issue and for the tips : )

I have only had the app for one month and I am very happy with it. In this month I have only used it for groceries and not gas. I will use it this week for gas and see what happens. So far it’s worked fine and giving me the correct cash back. There was a delay for some of the purchases but ultimately I got the credit. I will keep on using it and update my review if my opinion changes.

Easy to use and quick responses.
Just wish they would use more gas stations than Circle K. I use Frys and Fast Trip mostly.

I recently found out from a server at ihop that for the last 4 visits she has not gotten her tip. I paid $30 each time with the upside app. So where is that $30? Yes I get a percentage back then it would mean that they are keeping $30 of the servers tip and giving me back like $15? Does that seem fair to anyone. I would never have known until the last server who was different than the one who usually serves us said anything. She was our server that day because our usual server got tired of us not ripping. Can you imagine that you have been tipping and it didn't get to her the last 4 times?

The app does what it says it does. Get cash back on purchases - what's not to like about it!

Love this app helps me get money back because gas is expensive

Great involvement when issue happens. Thanks

Bait and Switch Rarely do I get my promised discount cash back. I claim the offer, use my linked card (the physical card), then they always ask for a receipt since my card is an Apple Card. After taking almost 3 weeks each time to "process", then proceed to tell me they know the Apple Card masks/changes the number but they cannot honor their end of the deal- even though I followed all steps as required. Customer service is just a bunch of canned responses and worthless. I could have gone to Kroger and saved immediately, a tad less than what Upside promises to offer but I don't see that promised savings anyway. So I will be going back to the Kroger down that is guaranteed savings, immediately without all of the hassle. Upside must use archaic technology that I wouldn't trust my info in. Ive cashed out the whopping 30 bucks I have earned in 2 YEARS and changed my card number and deleted my account with them. and rest assured Upside, your response is canned and we all know it so no I won't waste another minute trying to fix this if you pop in here and act like you want to fix this - I no longer care and have filed complaints with FTC and BBB so others will know.

Specific Gas Stations & Restaurants display based on your location. I learned the first time that I clicked the wrong gas station that was 8 miles away. After my purchase didn't process I "chatted" my concern. My issue was resolved and I got a 1 time courtesy credit. I learned you need to make sure you are claiming the deal at the exact location for the cash back to process. 1. Find & claim your deal/location. 2 make the purchase. 3 cash back will gradually add up. I have about $7.50 after 3 fill-ups that can be transferred to a bank account or towards gift cards. Very important to claim your deal at the exact location.

Great customer service and get cash back quickly

I am very much impressed. They are very quick & fast in response. I am getting my cash-out in a regular basis.

responded right away and took care of my issue

I earned $75 quick. It’s easy to use and money adds up fast

At this point Everytime when I have had an issue with Upside. They have handled my problems in a timely and efficient manner. This last issue I had was handled quicker than I'm really expected. So I happy with the Upside app so far.

I drive for a living. It’s nice to get rewarded for fuel purchases personal and company. It adds up fast and the cash out is seamless.

Great App that helps save you money. Rarely there is an issue having cash credited for a purchase, but when that happens their support team figures it out and makes right by you. Never had an issue getting my cash from Upside.
Everyone should download the App and give it a try.

They were very helpful resolving the issue of not getting my cash back after shopping.
I have recommended 4 other family members and they love the app

I’m new to Upside and very much enjoying my cash back. The app is easy to use and customer service is quick to help and solve the problem. Customer service will work with you as long as it takes to solve the cash back issue.

My account got hacked twice. Once for $144 that that was redeemed for a Home Depot gift card and once for $11 that was redeemed for an Apple gift card. I did not authorize these cash outs. Upside does not have a customer service number, I can only file a complaint. I filed a complaint and when they got back to me they said they don’t reimburse unauthorized cash outs. DO NOT use upside!! It’s a scam!!