GetYourGuide Reviews 50,645

vespa ride is a must it made our weekend so much fun and Fran was lovely

All informations at one place.
Very useful.

We want to Banff. An adventure on the Columbia ice field and a tour of the 5 most beautiful lakes. To avoid at all costs! They removed my reviews! False advertising. We were picked up in an old personal minivan around 10 a.m. and returned around 4:30 p.m. .not 12 hours as advertised. We were seated all the way in the back with very poor visibility. It was also very difficult to understand the guide when he spoke, which was rare anyway due to his strong Indian accent. He has been in Canada for two years . He doesn’t know the area! The excursion photo is misleading ,a huge bus with big wheel for the icefield, We didn't go to the icefield at all! a complete tourist trap! There was no actual icefield , we visit only the lakes and Johnson Canyon. Save your money, take your own car, and you’ll have a much better day!

We left after just 5 minutes and lost around €100 with no refund.
This was, without exaggeration, the dirtiest place we have ever entered. The smell immediately raised concerns, and within moments it was clear something was very wrong. As first-time visitors to Japan, this was especially shocking given the country’s usual reputation for cleanliness and high hygiene standards.
We were asked to leave our bags in a plastic container and then handle old kimonos for the activity. These garments were clearly unwashed and in extremely poor condition. There were hundreds of them, many visibly stained with what appeared to sweat and worse.
At a basic level, this presents serious hygiene concerns and potential contamination or toxin risks. I have no idea how this is legal. It honestly looked like garments that should have been disposed of, not reused for an activity.
The overall environment felt unsafe and completely unacceptable.
It is hard to understand how this operation is allowed.
We contacted GetYourGuide but received no response and no refund.
Based on this experience, we strongly recommend avoiding this activity. Save your money and prioritize your health.

We had a good guide and spent a busy day touring Himeji palace and gardens, Arima onsen & Mt Rokko. We had a comfortable coach and all went to plan.
Linda & John
Australia

7 days ago I tried to book a trip in Rome which several people in our party had already booked. My card payment was accepted but I got a message from GYG stating there was a problem possibly due to poor internet connection and I would get a refund and to rebook if I didn’t receive confirmation and a booking reference. I left it a while and received nothing so booked again ….same problem. I had also tried to use a discount code they gave me a month ago after a trip elsewhere, but this proved invalid. There was no contact number for a complaint, I found a live AI chat in the app but it took ages for it to understand the problem, eventually referring it to a ‘higher level’ who would respond by email within 2-3 days. Despite me urging this I have heard nothing. Shocking customer service

I highly recomment this tour anyone looking to discover something new while being expertly guied. Thank you for such a wonderful experience!

They are a booking agency not a tour or guide company. After a positive experience, we booked and paid for an all day private guided tour through them over a month in advance. At 9pm the night before our early morning pickup they cancelled because “the operator didn’t have enough participants.” WT… it was just us. Never again.

Holiday Inn in Egypt we used to get my guide for a visit from Hurghada to Luxor for the visit to the valley of the Kings trip on the Niles museum had a bad time but was quite an uncomfortable ride on the mini bus of duration of four hours each week wouldn't have missed it wouldn't of missed the trip at all thoroughly enjoyed it and our guide and was fantastic and the whole process of using my guide very very simple and inexpensive was quoted £140 each through EasyJet in the hotel whereas we got it for £64 each through get my guide

We had a couple of bookings for tours in Seville, staff were friendly helpful and knowledgeable, the tours themselves were great too.

Great guide with lots of knowledge and genuine interest. Easy to book, not too many people in the group. Information in advance was accurate.

I booked 2 trips through this platform while away on holiday in Tenerife. I had never heard of GetYourGuide before, but did a bit of research and saw them mentioned in a number of holiday related sites so decided to give it a go as they had a great selection of activities that we wanted to do. It was all a very smooth process with no issues, booking confirmation was received promptly and communication from the trip providers was perfect. I checked out the meeting points the day before both trips to avoid any confusion or problems on the day. All went to plan and we had a great time! Would use again!

Great bus, driver and guide, we went to Cotswolds and Oxford tour and it was amazing. Highly recommending!

We booked a tour with Get your guide for Alhambra in Grenada Spain who outsourced it to Like Grenada.
We booked in February and now ONE!! day before our guided tour they cancelled it and we are already in Grenada. Obviously no alternative and no solution was given and no tickets available anymore!!
Unbelievable, never book with them it’s not reliable it’s a scam!!

A very chaotic experience. The guide was very late which meant, that the Church San pietro had closed, when we finished the sixt. chapel.
And we paid for a full ticket …
Won’t recommend this firm.

Booked and paid for a wine tasting through you, but to get the tickets you had to download your app. This didn't work because my phone was too old. The first time I haven't been able to download an app. Isn't it better that you have to download your app before booking? We got our wine tasting without showing any tickets, but we won't be so lucky next time.

Marco gave a wonderful tour of the Uffizi Gallery.

I have booked multiple tours through GetYourGuide, which is why this experience was especially disappointing.

During one of my tours, my wife and I were asked to leave a restaurant table in front of the group after already being seated, because we had not been counted for an optional lunch. The issue was not the lunch itself, but the humiliation and emotional distress caused by the way it was handled.

What disappointed me most was the complaint handling afterward. The responses repeatedly minimized the incident as a misunderstanding and did not properly reflect the seriousness of what happened. A small partial refund was offered, but the overall tone of the communication showed very little genuine accountability or customer care.

When travelers book through a platform, they also trust that the platform will handle problems fairly if something goes wrong. In this case, that trust was damaged.

Avoid GetYourGuide at all costs.

On April 20, 2026 at 9:00 AM, I had a confirmed booking for the “From Iquitos || Excursion to the Monkey Island Full Day.” I arrived at the correct meeting point on time—verified not only by my hotel staff but also by local guides.

At 8:50 AM, I proactively sent my WhatsApp number to ensure they could reach me. Despite this, I received zero communication. No guide showed up. No updates. Nothing. Just a complete no-show.

What makes this even worse is the pattern: the day before, my separate Belén Market tour was cancelled. That one was refunded—so they clearly know how to fix their mistakes when they feel like it.

But for this tour? A confirmed booking, a verified meeting point, and their total failure to show up—and now they’re refusing to refund.

This isn’t just disorganization, it’s a complete lack of accountability. They wasted my time, disrupted my plans, and are now trying to keep my money after failing to deliver the service.

If you’re considering booking through them, don’t. There are plenty of other options that actually show up and stand behind their service.

We purchased tickets for the Trapani Funivia on GetYourGuide and paid AUD$98.46. GetYourGuide issued tickets which we presented at the Funivia(Cable car).
Our tickets were refused.

We had to purchase new tickets at EURO$30. That's AUD$50. GetYourGuide charged (nearly) DOUBLE what the tickets are worth.

After the trip we received a WhatsApp call from an unknown number claiming they sent us the real tickets via WhatsApp.

We contacted GetYourGuide to request a refund which they refused.

The problem here is GetYourGuide.
They issued tickets which were declined.
Then claimed an unknown 3rd party had sent the real tickets via WhatsApp.
Then tried to claim they are just an agent acting on behalf of a 3rd party.
No. Our contract is with GetYourGuide.