GetYourGuide Reviews 50,651

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many customers praise the staff for their helpfulness, knowledge, and engaging approach, making interactions pleasant and informative. The booking process is frequently highlighted as easy and reliable, with many people appreciating the smooth experience and prompt communication. People often find the tours well-organized and enjoyable, with many noting the excellent guides and the opportunity to see interesting sights. However, some customers also noted issues with the booking process, including last-minute cancellations, incorrect meeting points, or tours not running as advertised. A few other people also felt that some tours were rushed, lacked sufficient information from the guide, or had misleading descriptions regarding the experience or transportation.

What people talk about most

Booking process

Clients share ambiguous opinions on the booking process. Many customers find the booking system easy to use,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the guides and crew for being... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the helpfulness and... See more

Location

Reviewers highlight ambiguous aspects of location. While some customers praise the opportunity to see... See more

Holidays

Consumers find holidays to be ambiguous. Many reviewers praise the ease of searching and booking trips, with... See more

Based on these reviews

Rated 4 out of 5 stars

This was a marvellous tour - good value & an excellent guide (we two had one guide exclusively). The boat (Nile Story) was very good for food and accommodation but it had no WiFi unlike Royal Ruby whi... See more

Rated 4 out of 5 stars

It’s my first time using GYG in our Turkey trip. We made 4 bookings with various activities. 3 went smoothly with correct pick up points/ guides arrived on time. The hot air balloon tour was cancelled... See more

Rated 3 out of 5 stars

April 20_24 I have selected las setas and cathedral tour in Sevilla, sacromonte hybrid tour and flamenco. I have been using get your guide since the last 6 years and everytime is super and marvellous... See more

Company replied

Rated 5 out of 5 stars

We have used trip advisor in Spain and now Mexico. All the trips taken have been well organised, well communicated and good value for money. Read the reviews of the specific type you are looking at... See more


Company details

  1. Travel agent

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.


Contact info

3.8

Great

TrustScore 4 out of 5

51K reviews

5-star
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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

I booked a tour through this website in…

I booked a tour through this website in Lima Peru. The tour company never showed up to pick me up, at the scheduled time at05:00. After I complained I received a cancellation email from GetYourGuide at 06:45 same day. I had only 2 days in Lima so I missed the opportunity to get the tour to Paracas, Ballestas and Huacachina.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

First time using GYG

First time using GYG, it was very useful to have this app to compare and search for what was all around us.
So convenient to find alternatives to what the hotel was proposing. (Albania, April 2026, family of 4 with 2 sons over 18)

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Recommended by a friend

GYG was recommended by a friend , I'd never heard of it so I thought I would give it a go.
I've only used it once but found it very easy to use.
We were kept up to date with our booking and found it easy to download our tickets.
All in all a very useful app and I certainly will be using it again.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Easy to find a tour with guide

We were looking to buy tickets for a tour including guides. This app helped to find a tour very easy and select the right one for us. Booking went also very easy, received a mail with confirmation of the booking and a follow-up when the event came closer.

13 April 2026
Unprompted review
Rated 3 out of 5 stars

Booking from Agoda is misleading

I booked this activity from Agoda, however they don't count it towards the loyality count, despite advertising to do so.

GetYourGuide and Agdoda should fix this immediatly as it's deceiving and misleading!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Our go-to source when traveling

We've used GetYourGuide on several times when traveling to Europe, NYC, Ireland and more. Every tour we've booked has been amazing! Very professional and entertaining hosts, always on time and very educational.

Highly recommended.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great bike ride in Siracusa, Sicily area

We had a delightful bike ride with Federico in the Siracusa area. He suggested several options for us so that we could see the coastline as well as some countryside. The blossoms on the lemon trees smelled wonderful. Seeing Papyrus grow was also a special treat.
Highly recommend booking with him. We appreciated his knowledge and guidance.

23 April 2026
Unprompted review
Rated 4 out of 5 stars

It was a varied itinerary and the lunch…

It was a varied itinerary and the lunch at the vineyard was delicious. However, it felt a bit rushed and we had just been served the dessert when we were told to leave....We had not been notified how much time we had. Quite a few of us needed a loo break as well.

12 April 2026
Unprompted review

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