Geyser Radiators Reviews 

2,576
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Absolute rubbish, avoid at all costs, do not stand behind their pathetic 5 year warranty, instead try to blame installer, despite same rads being fitted upstairs having no problems. I believe it was a... See more

Rated 5 out of 5 stars

Ordered from this company after being let down badly by another and I wish I'd just gone straight to Geyser to start with! Competitively priced and great service, the product arriving just two days la... See more

Rated 5 out of 5 stars

First class from the start! Very helpful staff to advise on requirements from their made to order designer radiators and valves! Ordered 4 rads said they would take up to 12 weeks to manufacture,... See more

Company replied

Rated 5 out of 5 stars

Top quality product at a competitive price. This is not the cheapest on the market but it is a quality bit of kit and worth the asking price. Despatched promptly and well packaged. Great idea to send... See more

Company replied

Company details

  1. Heating service
  2. Bathroom Renovator
  3. Interior designer

Information provided by various external sources

Geyser is a longstanding reputable supplier of designer heating, in business since 2001 so is a well seasoned, expert in its field. We are based in Bolton, Greater Manchester so centrally located within the British Isles and Ireland. Overall with Geyser you’ll get the meticulous attention to detail as everything we do is very thorough - expertly planned and well executed. We deal with both domestic customers (the end user) and trade customers alike and are equally positioned to work with both. Every member of staff undergoes intense product and technical training to ensure that we can offer you the best advice. Staff are not permitted to even answer the telephone until they have had this training so you the customer gets consistency every time. We specialise in Radiators and Heated Towel Rails for: o Central Heating o Electric Heating o Dual Fuel Heating (the combination of the two energy types on the same product). We also offer a vast selection of Parts and Accessories for radiators and towel rails including radiator valves, electric heating elements, timers, small parts etc. Geyser conceptualises its own O.E.M. (Original Equipment Manufacturer) branded heating products right from drawings to the finished product. These are then produced on our behalf in our nominated manufacturing plants, located predominantly in mainland Europe and Turkey. Geyser is also stockist for many leading radiator industry brands. For other products from these brands consult their own literature (available from Geyser) or visit www.geyser.co.uk. All of our products are of the highest quality and specification. The fact we sell our own O.E.M. products shoulder to shoulder with leading brands is testament to the fact they are directly comparable in terms of quality and therefore you can only expect the very best from everything we sell. Our 12,500 square foot warehouse is always immaculately clean, ultra organised and houses approximately 90% of the products we sell, making them available on next day delivery across the UK and Ireland. You can rely on us. Geyser [gee-za] Radiators.. … your hot spring of Designer Heating Ideas.


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4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.3

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Rated 5 out of 5 stars

Great service.

25 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Mr Cripps
Thank you so much for your 5 star review.

Rated 5 out of 5 stars

Excellent

Fabulously friendly and extremely helpful and knowledgeable staff. Radiator looks fabulous too

21 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Happycustomer
Thank you so much for your 5 star review.

Rated 4 out of 5 stars

Great service, not too sure about the radiators!

The ordering process and delivery of my radiators were really good, and the radiators themselves look fantastic. At first they heated up really well, but now the weather has turned cold and we really need the heat, they are letting us down. We need to bleed them every few days as they are nice and warm at the bottom but lukewarm at the top, and they don't give out enough heat for the rooms they are in. The bleeding doesn't alleviate the situation for long, so what can be wrong? I'd be interested to hear from the manufacturers.

20 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Anne
Thank you for your comment. As mentioned in our telephone conversation after seeing that you are having problems, it is very rare for any radiator too be at fault. The diverter might not have been fitted or, the thermostatic valve might have been fitted on the return side, instead of the flow side. Filling up a radiator too quickly can also create air pockets that can be hard to shift. Your plumber might need to empty the radiator and re fill it slowly, opening the lock shield side first. I hope that this helps and, if you have any more questions, please do not hesitate in contacting me.
Jason

Rated 5 out of 5 stars

Love my Circolo Radiators

Love my Circolo Radiators!
The Geyser team were great too, they were helpful over the phone, did exactly what they promised to do and the radiators arrived on time.

18 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Jane
So glad that you love our Circolo radiators and, thank you so much for your 5 star review.

Rated 5 out of 5 stars

The service we received from Geyser…

The service we received from Geyser Radiators was outstanding not only for the design and planning of the radiators but also the delivery company they employed who continued the first class customer service expected from Geyser.

18 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Harry
Thank you so much for your 5 star review. I will also forward your comment on to the courier, Stop Start.
Jason

Rated 5 out of 5 stars

So very pleased with the radiator…

So very pleased with the radiator purchased. It also stays warm for quite a while after turning off.
Looks so smart in our studio, our builder wants one for his house too.

18 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Jules
Thank you so much for your 5 star review.

Rated 1 out of 5 stars

Bad experience..

Very disappointed after a first order. Order canceled by vendor: product too big to be shipped !!!!! Surprising for an online shop .. No acceptable alternative offered by vendor (appart 400£ shipping for 400£ of goods...)

6 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Benjamin,
As per our instructions on the website under “SHIPPING & DELIVERY” we have followed our standard company policy.
I am sure you can appreciate Benjamin; the website cannot offer an accurate price for delivery to France due to so many variances, weight, size, etc.
We provided you with a quote for carriage to France as soon as we had a response from the courier, with an alternative option of a full refund.
We make no profit what so ever on carriage, and quoted you exactly the same price, sent directly to us from the courier.
As you turned down the shipping costs, demanded that we send the rails to you, (which would have meant that we would be giving the rails away) and sent a threatening email to us. The decision was taken to cancel your order and refund you in full.

Rated 5 out of 5 stars

Radiator arrived promptly and was very…

Radiator arrived promptly and was very well packaged. Came with very good mounting brackets and air bleed valve. Looks fantastic now fitted. Would definitely recommend and use again.

4 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Mark
Thank you so much for your comment and 5 star review. So glad that you like you 2 column radiator.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Pleased with radiator, a straightforward swap from the old one that was purchased from B&Q and which rusted very quickly...fingers crossed this one from Geyser will last many years! Geyser was the only website that I could find the exact same size as our old radiator (1720mm x 450mm) so was over the moon when I found it after months of searching!

4 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Thank you so much for your comment and 5 star review. So glad that you found the right rail with us and hope you have many years of dry towels.

Rated 4 out of 5 stars

Chunky towel rail

I love the design of the towel rail. It looks chunky and modern. I chose the pale grey which looks lovely in my new bathroom. The electrician who fitted it was able to provide a mechanism that allows me to switch it on/off and control the heat output that can be fitted in the bathroom and that is the only improvement that I think could be made to your service (the switches offered were only to be fitted outside the bathroom area).

1 November 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Gail
Thank you for your 4 star review. As per our telephone conversation, we do sell a similar Temperature Control Plate your electrician has fitted. We also sell thermostatic elements with on/off, 5/6 heat settings and a 2 hour boost. Both of which are safe to fit in a bathroom. The controllers you was asking about are all timers, which, for safety reasons, cannot be fitted in a bathroom.
I hope that this will help.
Jason

Rated 5 out of 5 stars

Ordered two Rointe wall heaters

Ordered two Rointe conservatory wall mounted heaters and they arrived in two days in good condition. Only just been installed and so far I'm impressed with their efficiency

11 October 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Thank you so much for your 5 star review.

Rated 5 out of 5 stars

Just the ticket

Fast delivery, excellent product. Happy customer

5 October 2019
Unprompted review
Geyser Radiators logo

Reply from Geyser Radiators

Hi Gill
Thank you so much for your 5 star review.

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