GGM Gastro International GmbH Reviews 

Only giving 1 star as it doesn’t have a lower one ! Terrible experience, ordered then delivery company called to give me a date for 4 days time . No delivery and when I call they don’t answer . Don’t respond to emails / or chat us useless . Don’t buy from this company ! Good job I was forward thinking and paid with a credit card . Will be getting g them to do a chargeback ! Scam

Ordered some shelves on 4th April which were apparently in stock and with a delivery time of 6 to 8 working days. It did say this might be longer for outside EU. After a long wait I put in an online 'case' to find out where thety were. When I check this has been 'in progress' ever since and I received no reply to it. I phoned GGM on 17th April to be told the item had come into stock that day. I assumed that it being so late they would make an effort to send it straight away, but over a week later, and after me phoning them again it is still marked as being prepared for despatch. Absolutely appalling service and I'm not sure I'll ever see my shelves or my money back.

I don’t know what’s happened to GGM Gastro, but they’re getting worse and worse. I placed an order for three products on April 21, where it says delivery is 2–4 days for two of them and 3–6 days for the third product. Tomorrow it will have been 6 days and nothing has even been shipped yet. It just says that it’s being prepared for delivery. They also don’t respond to emails when you try to contact them and ask when the items are expected to leave their warehouse. These are things we needed for the weekend. If we had known that the information on the website wasn’t accurate, we would have ordered from somewhere else where we know the items would have arrived on time! It shouldn’t take a week to pack the products, especially when they’re already on pallets.

Placed an order 2 months ago. No order received and no update on order status. Sent an email to customer services and no reply. Disgraceful customer service

VERY SLOW FOR WARRANTY/SUPPORT. More than a week now and looking for some technical support for my broken dough machine in Ireland, there is no one you can contact with. Rang the support phone, some automated German AI answer and then hung up. Feels like wasting money and no one you can contact. Very frustrating experience! ZERO support and its more than a week now!

Althoug I have paid my order 3 weeks ago, CGM Gastro hasn't sent my order until now. They did not answer my mail, the AI-assisted helpline is also not helpful. Never again...

Good service

Hi I writing to worn everyone ..I ordered coffee machine in the end of January For my cafe in Enniscorthy Ireland,than cancell it few days later,machine did not left warehouse,but still no refund,4weeks later they drop machine at my doors ,when noone was here,spend weeks to send it back and it's with label ready to go...but last 4weeks when I call them they ignoring me...seriously no money,no courier 3500e lost

One of the worst companies I’ve dealt with.

The entire customer service process feels designed to keep you stuck in a loop rather than actually resolving the problem. Instead of taking responsibility, they repeatedly redirect, delay, and avoid providing a real solution.

In my case, the product was defective from the beginning, yet the issue was never properly addressed. Despite clear technical evidence and a professional assessment, they chose to close the case without resolving it. This is not how a serious company operates.

Be very careful before buying from them. Saving a small amount upfront is not worth the risk. It’s far better to invest a bit more in a company that stands behind its products and treats customers fairly.

I am currently proceeding with legal action.

Strongly not recommended.

I am extremely disappointed with the service from GGM Gastro. My experience has been characterized by misleading lead times and poor customer care:

The Bait and Switch: Items were listed with a 5–10 day delivery. It has been over a month, and I’ve now been told the wait will be another 2–3 months.

Lack of Proactivity: Not once did the company reach out to explain the delay. I had to spend my own time chasing them and calling repeatedly just to get a status update.

Payment Issues: They are happy to take your money upfront for stock they clearly do not have.

I strongly advise against using this company if you are running a business and need reliable equipment.

Waiting time is more however Service was good

Very nice salesman Rajesh, very helpfull, friendly. Good service.

I ordered a fryer 4 months ago when it came I had a small get together and it didn’t work, I sent email they even received a video which they asked for but it’s now April and I’m still waiting for a new one to be sent out to me, never order from this company, I’m in UK and they don’t have a warehouse here, anything goes wrong with your goods your in big trouble. Disgusting

Best place for your restaurant equipment.

very poor customer service, no one looks your order and process it, no email address published to contact. after 10 days i have to call them and chase. I plased order on April 3rd, Raised a complaint on 11th April, na.. they don't care. Called on 14th , oh yeah we will look into it.

Good and very friendly staffs .

I strongly do not recommend buying anything from GGM Gastro. The product quality is very poor, and the features listed on their website do not match what is actually delivered. The product does not meet the stated specifications. On top of that, their customer support is terrible — responses to emails take an unreasonably long time, making it very frustrating to resolve any issues. Save your time and money and look elsewhere.

We cannot recommend GGM Gastro as it takes days for your order to be actioned or processed. With one successful attempt to contact them they say they can’t find packaging to wrap the already boxed product.

The reason for the concern is noted below:

Based on recent customer feedback and company information, GGM Gastro has not officially stopped delivery to the UK, but it is currently experiencing significant shipping delays and logistical issues.