GGM Gastro International GmbH Reviews 

1 star is too much! WORST catering supplier I've ever dealt with! Ordered 2x and had to cancel & asked for refund on both orders! 1st one, I ordered & paid, supposedly 3-4 days delivery. But no update on order status after 2 days, then got an email it was sold out and delivery will be delayed to 3-6 weeks. Couldn't cancel through my account. E-mailed the info, 2 days laters, got a reply from UK branch saying I ordered from a German site but they will help me cancel and request for refund which took 8 days!

2nd order, I clicked the link sent through e-mail by UK branch, ordered & paid the similar product from there. 2-3 days delivery. For 3 days, my order status still showed "Not Paid" and cannot be processed until it's paid. But money already taken from my account. E-mailed again and got reply saying I ordered from the German site... and they will cancel and request for refund, again!!! I kept clicking the sent link and it did show "United Kingdom". I asked the info to send me the link to the UK branch.... no answer since then. 2nd refund took another 7 days!!!

Worst thing is..... so-called Customer Service is driven by AI which literally couldn't help me with anything. 3x I called the attached telephone number, 3x NO ANSWER! So 2 WEEKS WASTED FOR NOTHING! I've now ordered from another supplier, H2 Catering. From the day I ordered & paid 8th May, the product was delivered 12th May and their Customer Service was actually A REAL PERSON! Soooo GGM Gastro? NEVER EVER AGAIN!

I attempted to purchase professional catering equipment through their online shop and call center, but the experience was highly frustrating. I received emails from GGM Gastro requesting my data for unconfirmed online products, to which I replied explaining that I was already waiting for a quote on two refrigerators not listed on their site. For high-end equipment, expert advice and personal contact are essential. Unfortunately, calling GGM is a nightmare; I was stuck in a loop with an automated voice robot and could not reach a human. When I finally reached the sales department, the employee was unable to help and could only send a message back to the person who emailed me.A company dealing in specialized equipment that requires consulting should not be this difficult to communicate with. Based on this lack of service, they don’t deserve more than two stars.

Absolute Garbage. Exceptionally shitty customer service. takes months to solve any issue.

Good service and good people to help you.

By far GGM Gastro has the worst customer support, if you are unlucky and run into an issue with one of their appliances. one call or two are not enough to get answer. They don't get back to you at all. Then you call ten times and they start sending emails back and forth. Then you realize they don't have any office or technician in your area at all. So they give you instruction by email to find a technician yourself and they don't stand for the cost, only up to certain amount, while the appliance has guarantee! but they don't care. I wish I knew this before I bought my appliances from this company. So I urge you guys out there to watch out when buying from them. If you are short in money, definitely DONT buy! Since in case of a problem, you money is wasted. Buy from a company with good customer support reputation, I strongly advise. Good luck out there and stay away from such companies.

Misleading “Same Day Shipping” & Serious Business Damage

GGM Gastro advertises a “Same Day Shipping” guarantee for orders placed before 12:00. This was the main reason we placed multiple orders with them.

We fully complied with the conditions (payment before 12:00), yet:

Orders were shipped more than a week late
In one case, the shipment was even “lost” by their logistics partner (Dachser)
Delivery dates were confirmed but not respected
Due to this, our business suffered operational disruption and financial loss (staff costs, delays in kitchen setup, etc.).

Even after these incidents, GGM continues to advertise “Same Day Shipping”, which is clearly misleading.

A 100€ voucher was offered, which does not compensate for the actual damage caused.

Communication was slow and ineffective, and no real solution was provided.

For a B2B supplier, this level of unreliability is unacceptable.

Good company and service

Good company

Thank you for hospitality and service specially mr ESA , Nina , loina will see you again

Thank you for your service was really good and friendly specially from the lady called Nina and Elona

Good professional company! Great people and that give good advice

We ordered a front loader dish washer, because ours was broken. The delivery time should be 1-3 business days. That was acceptable for us.

However, after 5 days, we still got on notification about the delivery. We thought we should be a bit patient. Wat bugs us is that we have to go through hoops (it's not easy to simply e-mail/call customer support), to figure out why our product is delayed.

It's so simple to just send an e-mail if the delivery date can't be met. This process can even be automated (as they already automated almost everything related to customer support).

When I finally got a reply, the customer support said that they had a stock problem and that the delivery should be done in 1 or 2 days. Still, after a couple of days no sign of any progress.

The product prices might be good, but reliability is doubtful. Would not recommend.

This company is a pure disaster, the service and delivery is extremely slow to answer. I received goods with the wrong dimensions, and it took them 1 month to send me a new piece that is still in the wrong dimensions.

Make yourself justice and don't order from this company, they will make you lose time and money.

Cannot recommend this company!
Here is my experience with the company and their process. First I placed an order for items for my foodtruck one and half months ago. Aprox. one week after the order I was contacted and informed that some of the items i had ordered were no longer available, even tough their website shows 4-5 working day order time for them. I informed them on how to proceed(replace some with other available items and remove some from the order). They replied after a week that they will start the return process for the removed items and move on with the order. Then no contact until one week later I sent an email asking about the status of the order. The next day I got an update. That they had finally order a pickup for the items. This was almost a month after I placed the order. Then finally one week ago I received the items from the shipping company. However the order was completely wrong and only one out of the 12 different(multiple of some) items ordered were correct. But there was a pallet filled with completely wrong items. I filed a complaint the same day. After two phonecalls they have finally picked up the wrong items. I called straight after creating the ticket, and was promised a callback in 48 hours. Im still waiting for it. It has now been one week and have called their customer support several times.

However I have yet to receive the ordered items(expect for the one). It has now been a month and a half. I have called them numerous times and their customer support cannot help me or give me an estimate on when I can expect my order to even be sent from them.

I wrote this review so you can save your money and time. Dont be like me and go after cheaper price.

Edit. After more than one and a half months I finally received the correct ordered items.

If only a no star option was available!

I truly hate this company with a passion! Their level of customer service is beyond unacceptable.
It all started when I was placing the order months ago now. I was told by the UK rep Hamza that the machine was already in the UK just so they could get my money and the second they did I then I had to wait 2 weeks for it to arrive, which really messed me up. It finally arrived faulty with oil all over the motor and refrigeration unit. This was deemed not a fault but what was a fault was that it blew every single fuse in my prep kitchen and kept cutting out drawing way too many amps for the size of the lead, and destroyed any ice cream mix I put through it….It was a nightmare. It took more than 3 months to get a return on the faulty product! I’m still massively out of pocket and was told as part of the returns procedure to get a refrigeration technician out and that they would reimburse me €200.00 well…I found a technician, they came out, cost me £300.00 they did the report, and it was sent over to the moron at GGM Gastro technical department a certain Tayfun Colak who then refused to reimburse me for the technician because the fault wasn’t on their invoice despite the dates and faults found along with multiple pictures and videos on the report the technician sent! Word of warning… Whatever you do, do NOT purchase the EMB20 ice cream batch freezer from them. It truly is a piece of cheap Chinese made rubbish!
I also had a 5 litre jug arrive that was smashed upon arrival and I haven’t been reimbursed for that either, nor the extensive packaging costs incurred by me, plywood and ratchet straps and pallet for the packaging of the machine so it could be sent back again to Germany.
The only reason I got any kind of refund was because someone else other than Tayfun Colak picked up on my case and they instantly saw the hassle I was going through and refunded me for the machine itself but that was it unfortunately. Then Colak must’ve come back from holiday and despite me calling every single day costing me a fortune in phone calls speaking to customer service who are pointless because they don’t seem to talk to any managerial department and won’t put you through, they just add notes to your ongoing case, so again…completely pointless. I am sending multiple emails every day and week and the idiot Colak doesn’t respond and just ignores me. So, if any managerial department is reading this. You need to dismiss Tayfun Colak with immediate effect. The guy is an absolute idiot and should NOT be working with your customers, the way he has treated me is just not acceptable. He’s put me through Hell regarding this.
Overall. I’ve had an absolute shocking experience which is still ongoing, I’ve contacted a solicitor for legal advise which has cost me as well and been told by them that ggm cannot do this and I’ve contacted trading standards to try and get them reported for this absolutely terrible situation, I awaiting an update from them.
This entire review still remains just the tip of the ice berg of what I have gone through.

I do not write many reviews but this situation I’ve been through, I wouldn’t wish on my own enemy and I feel I have to tell it so that fingers crossed anyone that reads this will avoid this company like the plague!!!!!!!!!!!

upfront payment, more than three weeks silence and no package, no reply from customer service! AVOID

Paid in advance and still missing half of the order, very hard to get in touch with and not answering mail och telephone