GGM Gastro International GmbH Reviews 

HELP! DO NOT USE THIS COMPANY IF YOU PLAN TO RETUN THE ITEM.

Ref No: 05915578

I purchased a chip warmer back in April and found the item had loose bolts and screws. When I tried to return the item I was sent return instructions to fill and supply photos. This was done.

I was then told the item would be collected (this had now been over a month)

A collection attempted was made but I was not informed when the collection would take place. we are not open 7 days a week/24 hours a day)

It has now been 4 MONTHS and MANY emails sent to the sippler with little sucsess in getting my refund for the returned item.

Enticed by competative pricing, however they clearly don't have the stock they advertise. My order has been currently been 'preparing to ship' for over a week now. Lead times are woefully inaccurate. Customer services aren't very helpful, that is once you manage to navigate the annoying AI tool ....avoid.

Very disappointing experience with GGM Gastro. I purchased a brand-new grill, but the unit I received was clearly used. I also purchased a glasswasher that needs to be returned, but this issue has remained unresolved for quite some time.

We have repeatedly tried to contact the company by phone and email, but no one answers or responds. This level of customer service is unacceptable, especially after purchasing new professional equipment. I am still waiting for GGM Gastro to arrange the return and provide a proper solution.

Good every one

They’re cheap, and there’s a reason. We’ve purchased quite a few appliances from GGM Gastro including 2 cocktail stations, a passthrough dishwasher, and an Ice machine all within the last two years. Every one of them created more problems than anything else in our restaurant and have costed us dearly.

Both cocktail stations came “completed” or so we thought. Both were leaking when they got fitted, so much so that it destroyed the floor of our restaurant (the laminate floor soaked up the standing water it was leaking during service). They also both would electric shock the working staff due to loose electrical components that were in contact with the casing.

The passthrough dishwasher has had to have its touch screen console replaced as well as boiler heating element. And the reason that the touchscreen was broken, is again because the appliance wasn’t fully sealed. Water leaked onto the console and destroyed it, and although we didn’t conclude with certainty why the water heating element failed, a leak related issue wouldn’t surprise me.

Lastly, the ice machine. The pipe containing the refrigerant gas burst and had to be welded closed and refilled. It took two weeks for us to pinpoint the problem and find someone to fix it.

GGM do offer spare parts and it’s pretty straightforward to buy them, but the hassle and hidden costs of buying their stuff is not worth it for a high performing business. The stuff looks good but the quality of engineering and is terrible. If it had been just one or two appliances that caused such issues, it would be excusable as unlucky, but all 4 have been the same, and between repair costs, lost business, operational strain, and stress, they’re not worth it. We were fooled by the price when we opened our first business but if you can afford better quality, invest it in better appliances, you’ll be thanking yourself later. I know it’s not easy to run a business and I can’t imagine how difficult it is for them considering their size, so on a kind note; I hope that they can get on top of the quality and engineering, if they do, I’d be singing their praises.

As a business owner, I strongly warn colleagues against buying from GGM Gastro. I purchased a 'Premium' stainless steel worktable (model ATK158-ZB), rated for 250 kg. However, the stainless steel leg completely tore open under a static load of less than 100 kg.

Dangerous design flaw
This is not wear and tear; it is a structural safety hazard. The wheel inserts are far too short for the thin stainless steel tubing. This creates a leverage effect that literally rips the metal apart. If a loaded table collapses in a professional kitchen, the consequences are disastrous.

Zero accountability
When I reported this design flaw with clear photos, customer service clearly didn't even look at them. They immediately hid behind a copy-paste "the 1-year B2B warranty has expired" template. They ridiculously suggested I buy new wheels in their webshop, completely ignoring that the metal frame itself is destroyed.

I am not complaining about a warranty; I am pointing out a structural safety issue. GGM Gastro refuses to take any responsibility for their flawed, unsafe products. "Premium" is just a marketing term here. Avoid this company if you value safe equipment and reliable business partners.

Unfortunately, I had an extremely poor experience with GGM Gastro.

I ordered a large industrial ventilation hood for our restaurant kitchen with an estimated delivery time of 5–6 weeks. That delivery time was acceptable to us, and we planned the completion and opening of our kitchen around it.

Because the ventilation hood was absolutely essential for us to open the restaurant, I followed up with GGM Gastro almost every week asking for an update. Each time, I was essentially told the same thing: I simply had to wait for the 5–6 week delivery period.

Then, after the six weeks had passed, I was informed that they did not know where the ventilation hood was. After waiting for the entire quoted delivery period and repeatedly checking the status along the way, they were unable to deliver the product or give me a satisfactory explanation of what had happened to it.

This was not a minor inconvenience. The completion of our entire kitchen and the opening of our restaurant depended on this ventilation hood.

What disappointed me even more was how the situation was handled afterwards. Given the seriousness of their mistake, I expected GGM Gastro to take responsibility and make every effort to resolve the problem quickly. Instead, I experienced very little proactive or solution-oriented customer service.

In the end, I had to pay more money for a different ventilation hood that they actually had in stock simply to get ourselves out of the situation and move forward with the restaurant.

When a business orders critical professional kitchen equipment with a long lead time, follows up repeatedly, and is only told after the full delivery period has passed that the supplier cannot deliver the product, I believe you should be able to expect significantly better communication, responsibility and customer service.

Unfortunately, this experience has left me with very little confidence in GGM Gastro as a supplier, particularly for equipment that is critical to a business and needs to arrive on time.

I cannot recommend them based on my experience.

★☆☆☆☆

Ordered 4 ice cream machines from this company, and one arrived faulty straight out of the box. When we contacted them for a refund or replacement for the faulty one, they refused outright and told us to look into fixing it ourselves, despite it being a brand new unit with an obvious fault.

Shocking customer service for a company selling commercial equipment at this price point. No accountability, no support, and zero willingness to stand behind their product.

This very nice ggm gastro

Alles , danke Nina zuper nett

Super netter berater er war sehr zuvorkommend und kompotent danke Sale Krasniqi

Complete waste of time. You can’t register an account on either the website or app without keep getting error messages. If you phone, they just cut you off, saying they are too busy to deal.

Possibly the worst company to deal with regarding Complaints.
Ordered 4 items, 2 x stainless steel cupboards and 2 x stainless steel plinths.
Cupboards arrived, all good.
Plinths did not arrive!
I raised a complaint regarding the plinths not arriving. They have sent me a 'Proof of delivery' I signed re the 2 x cupboards. They assume I have received the 2 x Items - Cupboards and Plinths.
Paid via bank transfer. 9 Phone calls to complaint deptement, 6 weeks later I still have no resolution. They are busy!!!!!
Terrible customer service. Paid for items never received = THEFT!
Have a lot of other orders to place elsewhere.
0/10 Customer service.

⚠️ Be aware: If you are purchasing as a UK company, you will not be able to reclaim the VAT. They issue an invoice from a German company showing a German VAT number, even though you purchase through a UK website.

Please check the VAT details carefully before placing your order. Otherwise, you could end up paying VAT that you cannot reclaim. A complete waste of money!

Recently purchased a 160 bottle dual zone wine fridge, delivery a little delaye, we live in the remote hills of the Alagarve, Portugal , but arrived fine and so far works as advertised.

Purchased at the start of July. Made sure items were all in stock. They have not arrived and all my emails have been ignored. I wish I had read the reviews before I ordered 😭

I deeply regret making a purchase from GGM Gastro. One thing I can say with certainty: it was my last order from this company.

On May 3, 2026, I ordered two beverage refrigerators for a total of €1,560.

First of all, the advertised delivery time of “3–5 days” appears to be little more than a permanent piece of text on their website rather than a realistic delivery estimate. In reality, customers seem to wait anywhere from several days to several weeks for their orders.

When the refrigerators finally arrived, we opened one of them and were genuinely shocked. The unit was covered in scratches, both inside and outside. After seeing its condition, we did not even bother opening the second one.

We submitted a return request on May 21. After a complicated and unnecessarily lengthy process, we eventually managed to arrange collection (of course for additional charge) of the refrigerators, which itself took quite some time.

The refrigerators were collected, and we then waited for confirmation of the cancellation and refund. With many international online retailers, this kind of process takes only a few business days.

Current situation as of August 2026:
Case number 05891221

The case is still unresolved. No decision has been made, and I have still not received my €1,560 back.

On July 15, I emailed the company asking for an update. I received an automated confirmation saying that my message had been received and would be processed. After that: complete silence. I have received no actual response.

On July 17, the status of the case was updated, apparently showing that someone had opened the case and then closed it without making any decision. Since then, absolutely nothing has happened.

I also called the official GGM Gastro showroom/customer service in Finland and asked them for help. I was told that they would try to speed up the process. Unfortunately, this has not helped either, and the status of the case has remained unchanged.

At this point, I am genuinely starting to wonder whether I will ever get my money back. It is an unbelievable situation to be in with such a large and internationally known online retailer.

P.S. I would also like to give a special mention to the “chat” feature on the GGM Gastro website, which is almost comical.

You can open the chat, interact with the AI bot, send emojis and funny GIFs — but you cannot actually type a message to it because text input has been disabled.

I suppose that is one way to reduce customer complaints: if customers cannot send a message, then technically there is no problem to respond to.

Bought freezer which week later became defective. Tried to get ggm gastro to get an engineer. They wanted photos every conceivable data of the purchase. Never helped had to pay for a local engineer to repair at my cost. Just became faulty again well within the year and I’m still waiting for a WhatsApp call. I’ll have to call a local engineer out at my personal cost. Beware

I genuinely regret purchasing from GGM Gastro.

My experience has been extremely disappointing, not because of one mistake, but because of the way the company handled everything afterwards.

I ordered equipment for my coffee shop. One product arrived damaged, while another product became the subject of a cancellation request that I submitted before it was dispatched.

Despite my cancellation request, the product was still shipped weeks later. Instead of explaining why my request was not processed before dispatch, GGM Gastro repeatedly referred me to their standard Terms & Conditions and demanded €265.20 in return transportation costs.

To this day, no one has answered the most important questions:

• Why was my cancellation request ignored before dispatch?
• Why was the shipment released weeks after my cancellation request?
• Why should I pay for a mistake caused by your own internal processes?

At the same time, I spent weeks trying to arrange collection of the damaged refrigerator. I repeatedly asked for a simple collection date and time, but instead of answering, I kept receiving the same generic emails asking me to prepare the pallet—even though it had already been prepared for weeks.

Because of these delays, my coffee shop opening was postponed. My business premises remained occupied by large pallets, I lost valuable time, suffered financial losses, and experienced unnecessary stress.

The most disappointing part was not the original problems themselves, but the complete lack of effective after-sales support. Different departments appeared not to communicate with each other, my questions were ignored, and every response felt like a copy-and-paste template rather than a genuine attempt to resolve the issues.

I have retained the full email correspondence documenting this entire process, including my cancellation request before dispatch, repeated requests regarding the damaged product, and the responses I received.

Based on my personal experience, I cannot recommend GGM Gastro. I sincerely hope the company improves its customer service and after-sales support so that future customers do not experience the same situation.