ghdhair.com Reviews 

66,169
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,926 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the professional styling tools leave hair wonderfully smooth, shiny, and manageable with minimal effort. People also appreciate the remarkably quick shipping times, helpful customer assistance, and the user-friendly website navigation when placing their orders online. Some reviewers were not happy with troublesome delivery delays, missing tracking details, and packages failing to arrive at the correct address. A few other people also felt that certain devices felt plasticky, lacked durability, or experienced unexpected performance troubles and heating concerns during regular use.

What people talk about most

Product

Consumers find product to be ambiguous, with some reviewers praising the fast heating, smooth glide, and... See more

Delivery service

People report ambiguous experiences with delivery_service, as feedback on shipping varies significantly. Many... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the performance and... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split between very smooth... See more

Service

Customers had ambiguous experiences with service, reflecting both strong dissatisfaction and praise. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more

Company replied

Rated 3 out of 5 stars

Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more

Company replied

Rated 5 out of 5 stars

GHD always my go to straightener. I have used them for many years now. Recently gone to a short pixie cut and my original straighteners were just too big so purchased the ghd mini straightener which a... See more

Rated 5 out of 5 stars

i was considering buying the ghd Sculpt straightener but needed more information as to whether it would benefit me more than my current Chronos model. I actually emailed them 2 separate times and t... See more


Company details

  1. #174 of 189 best companies in Electronics store
  2. #101 of 108 best companies in Hair product shop

Written by the company

In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.

ghdhair.com

Written by the company

Free next day delivery
To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
Behind ghd
We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.

Contact info

3.8

Great

TrustScore 4 out of 5

66k reviews

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3.8

All reviews

(66,169)

3,510 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Straightforward ordering

Straightforward ordering, fast delivery.
But I found these straighteners didnt straighten my hair as well as my original ones. So unfortunately I returned.

2 July 2026
Rated 1 out of 5 stars

Item not delivered next day

Item not delivered next day - arrived 7 days after order - bad service throughout from ghd

10 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

We are sorry to hear of your recent experience.

We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you. 

ghd Customer Service.

Rated 3 out of 5 stars

Packaging was completely damaged inside…

Packaging was completely damaged inside the box as though it had been a used product. spoilt my experience to be honest, always wonder now if it was a used product.

1 July 2026
ghdhair.com logo

Reply from ghdhair.com

Thank you for your feedback. I am so sorry to hear about your delivery experience, I can understand how concerning this would be. I would like to assure you that we never reclaim used products.  I have been unable to find any previous contact from you, so a member of our customer support team will be in contact with you directly. We appreciate you bringing it to our attention.

Rated 5 out of 5 stars

Tiana made sure my order arrived…

Tiana made sure my order arrived without an issue. She kindly upgraded my order as what I had purchased was not available, she had a solution without hesitation. Brilliant fast delivery and my product is a dream. Thank you ❤️❤️

10 July 2026
Rated 1 out of 5 stars

Hello,

Hello,

I ordered theGHD straightener, but I have not received it. The tracking says it was delivered, but when I got home and checked, I couldn’t find the package. I was out at the time of delivery, so it’s possible it was stolen .

I would like to file a complaint regarding this issue and request a refund, as I have not received my order.

Thank you, and I look forward to your response.

10 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

We are sorry to hear of your recent experience.

We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you. 

ghd Customer Service.

Rated 1 out of 5 stars

This review is not about the product…

This review is not about the product but the service received. Placed order on website on 15th July just before 7pm, via Blue Light (so 20% discount). Contacted them via WhatsApp at 10am on the 17th as not had any tracking advice it took them 50mins to reply saying that there had been a system issue (??) and it had not been dispatched. Replied straight away asking if it would be delivered today as it was purchased as a birthday present. Anyway to cut a long story short took them 3 hours to advise that it wouldn't be delivered today although they did manage to cancel the order. Lesson here is give yourself time if ordering direct from GHD as obviously they have issues with ordering system.

17 July 2026
Unprompted review
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you so much for sharing your recent review with us! If you could please provide us with a few more details, a member of your local customer service team will reach out to you directly to assist you further.

ghd Customer Service

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