Price and customer support was fantastic. However the add was somewhat misleading in the fact that I thought I was ordering premade glasses and turned out to be not so. This meant had to then wait a l... See more
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Review summary
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I love these Saint Laurent Paris SL800 classic and stylish aviator sunglasses. They feel truly high-end, with great UV protection, and a very comfortable fit even for all-day wear. They instantly el... See more
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Yesterday I received another pair of Oakley's from the great people at Giarre.com I keep repeating my business with them because the prices are unbeatable and more importantly....the "huma... See more
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I was initially wary of their return policy based on concerns that Customs Officials might disallow frames (they have done so previously), but I risked it and all worked out well. The etnia Barcelona... See more
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Company details
Written by the company
An authorized dealer of many big-name designer brands of popular sunglasses and eyeglasses. You can purchase glasses on-line with FREE prescription lenses. Try a giarre.com service.
Contact info
Via Nazionale 88C, 52011, Bibbiena, Italy
- +39 3791467150 WhatsApp
- giarre@giarre.com
- www.giarre.com
4.4
Excellent
3K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and product arrived as…
Easy to order and product arrived as ordered in good time.
1 February 2026
Unprompted review
Reply from www.giarre.com
Hi Christopher! 👋
Thank you for your feedback and for the 4-star rating!
We’re happy to hear that your experience was smooth, from the easy ordering process to the timely delivery of your new eyewear. Knowing the product arrived exactly as ordered is always our goal.
We’ll keep working hard to earn that 5th star on your next purchase! We look forward to seeing you again soon at giarre.com. ✨🕶️
Best regards,
The giarre.com Team
Reply from www.giarre.com
Hi Erica! 🏎️💨
Thank you so much for the 5 stars!
We know that once you’ve found the perfect pair of frames, you don't want to wait to show them off. We’re thrilled to hear that our fast shipping hit the mark and got your order to you in record time!
Enjoy your new look, and we hope to see you again soon on giarre.com.
Best regards,
The giarre.com Team
Perfect communication and service
Excellent level of communication and service to customer.
Product in line with expectation
2 February 2026
Unprompted review
Reply from www.giarre.com
Hi Marc! 👋
Thank you so much for the 5-star review!
We are thrilled to hear that our communication and service met your standards. At giarre.com, we believe that keeping our customers informed and supported is just as important as the quality of the eyewear itself.
It’s great to know that the product was exactly what you expected. We look forward to being at your service again for your next pair of frames! 🕶️✨
Best regards,
The giarre.com Team
Advertises products that aren't available
I expect that when a (supposedly) reputable distributor offers other company's products for resale, they either have those products in stock and ready to ship, or they have a contract with the producer to supply all the options listed for sale. That should be basic business practice - don't sell something you don't have. They were offering a product I wanted to buy so I placed an order, they took my money, THEN told me it was out of production, and STILL HAVEN'T refunded my money.
Giarre does not appear to be a reputable reseller as they seem to think selling a product that doesn't exist is acceptable. No one should trust a company that does this.
4 February 2026
Unprompted review
Reply from www.giarre.com
Dear customer, We are truly sorry to read about your dissatisfaction and sincerely regret the inconvenience you experienced.
We would like to clarify that we do not hold stock of all items; each frame is ordered directly from the manufacturer after an order is placed.
Unfortunately, product availability can sometimes change very rapidly, even within a few hours and regrettably this was the case with your order, resulting in the item no longer being in production.
We deeply apologize for the frustration this situation may have caused.
Due to the very limited information available in this review, we are unfortunately unable to identify your order or verify the current status of your refund with our administrative department.
We kindly ask you to contact us directly and provide your order number so we may promptly review the matter and assist you accordingly.
We value transparency and customer trust, and we remain fully available to resolve this issue as quickly as possible.
Giarre.com Team
Misleading pricing & hidden charges
I had a very disappointing experience with Giarre.com.
The website presents prices in a way that strongly suggests the total cost is clear at checkout. However, after placing the order, I was hit with additional customs duties and fees that were not made transparent upfront. These charges were only effectively revealed after purchase, which I consider misleading to customers.
While the company later stated that these fees are mentioned somewhere on the website, they are not clearly or prominently disclosed during the buying journey, especially given the headline pricing and checkout flow. This results in customers making purchasing decisions without full visibility of the real total cost.
Customer service refused any refund and shifted responsibility entirely to customs, despite the lack of transparent pricing at the point of sale.
I would strongly advise potential customers to be cautious, especially when ordering from outside the EU, and to factor in unexpected extra costs that are not clearly communicated before payment.
26 January 2026
Unprompted review
Reply from www.giarre.com
Hi Gomes,
We genuinely regret the frustration you experienced regarding the additional costs on your order. We completely understand that receiving unexpected fees is never a pleasant surprise, and we sincerely apologize for the disappointment this caused.
As an Italian-based company, we strive to be as clear as possible about international shipping. While we do state on our website that orders placed from outside the European Union may be subject to local customs duties and import taxes, we realize that these regulations can vary greatly from one country to another.
Typically, customers ordering from abroad are aware that importing goods from Italy involves their local customs' rules. It’s also important to note that the final amount requested by the courier often includes 'handling fees' or storage costs. These can unfortunately increase if there are delays in communication or documentation during the clearance process in the destination country.
These fees are collected by your local government and the courier, which is why we are unable to offer refunds for them. However, we take your feedback seriously. We are always looking for ways to make this information even more prominent during the checkout process to ensure our international friends have full visibility before they buy.
We appreciate your honesty, as it helps us improve our service for everyone.
Best regards,
The giarre.com Team
Excellent product and service thank you
Excellent product and service thank you
28 January 2026
Unprompted review
Reply from www.giarre.com
Hi Charles! 👋
Thank you so much for the 5-star review!
Hearing that you found both our products and our service 'excellent' is the best compliment we could receive. At giarre.com, we work hard to ensure that the quality of our eyewear is matched only by the care we put into serving our customers.
Knowing we hit the mark for you makes our day! Enjoy your new purchase, and we look forward to welcoming you back whenever you're ready for your next pair. ✨🕶️
Best regards,
The giarre.com Team
Perfect
Got a pair of Saint Laurent (SL97 in silver) on the website. Sunglasses arrived quickly, could follow them the whole way through via UPS, they were well wrapped and no damage at all to the parcel - all perfect!
19 January 2026
Unprompted review
Reply from www.giarre.com
Hi Khloé! ✨
Saint Laurent SL97 in silver? You clearly have impeccable taste! We are absolutely thrilled to hear that your new shades arrived safe, sound, and ready for the spotlight.
At giarre.com, we treat high-end frames like yours with the utmost care—wrapping them securely is our way of making sure that 'unboxing' feeling is nothing short of perfect. It’s also great to know that the UPS tracking gave you peace of mind throughout the journey; we believe the only surprise you should get is how good you look in the mirror! 🕶️💎
Thank you for choosing us for such a stylish addition to your collection. Wear them with confidence and style!
Best regards,
The giarre.com Team
Fair prices and reliable delivery.
21 January 2026
Unprompted review
Reply from www.giarre.com
Hi Niclas! 👋
Short and powerful—thank you so much for the 5-star review!
We’re thrilled to hear that our 'fair prices and reliable delivery' hit the mark for you. At giarre.com, we work hard every day to prove that high-quality eyewear doesn’t have to come with a high-end price tag, and that getting them to your doorstep safely and on time is our top priority. 🕶️✨
Enjoy your new glasses, and we look forward to seeing you again for your next pair!
Best regards,
The giarre.com Team
Price and deliverytime were great
Price and deliverytime were great, delivery to our house was shit because GLS driver brought the parcel to a Shop although we were definatly at home
23 January 2026
Unprompted review
Reply from www.giarre.com
Hi Klaus! 👋
First of all, thank you for the 4 stars and for your kind words regarding our pricing and processing speed. We’re thrilled to hear that part of the experience was 'great' for you!
However, we are genuinely sorry about the 'GLS drama.' We totally get the frustration—there’s nothing quite like being at home, waiting for a package, only to find out you have to go on a little 'treasure hunt' to a pick-up shop because the driver didn't ring the bell! It’s definitely not the premium delivery experience we want for our customers.
While we don't personally drive the GLS vans (though we'd probably be much more precise!), we will certainly pass your feedback along to them. It helps us push our shipping partners to do better for you and for all our customers.
We hope your new glasses are exactly what you were looking for and that they more than make up for the extra trip to the shop! ✨
Best regards,
The giarre.com Team
Brilliance all round
Brilliance all round. Straight from factory to you. The communication is so professional and reassuring.
23 January 2026
Unprompted review
Reply from www.giarre.com
Hi Shaz! 👋
Reading your review truly made our day 'brilliant'! Thank you so much for your kind words.
We take great pride in our direct-from-factory approach because it ensures that our customers receive only the most authentic, high-quality eyewear. Knowing that our communication provided you with the reassurance and professionalism you deserve is the best feedback we could hope for—we believe that buying glasses online should be as clear and smooth as a new pair of lenses! ✨
It was a pleasure serving you, and we’re thrilled to have earned your trust. Enjoy your new frames, and remember that the giarre.com team is always here whenever you need another touch of brilliance! 🕶️
Best regards,
The giarre.com Team
I placed my order since 2nd of January…
I placed my order since 2nd of January and paid in full and they confirmed the payment and up till today 12th January 2026 no tracking number and contacted them and keep telling your order will be shipped within 5 to 10 working days contacted customer service and no more reply. If they are not scammed stay away from them
12 January 2026
Unprompted review
Reply from www.giarre.com
Hello,
thank you for taking the time to share your experience. We are truly sorry to read that this situation has caused you concern — we completely understand your frustration and we would like to clarify what happened.
First of all, we kindly ask you to check your spam/junk email folder: we have written to you several times to keep you updated, but unfortunately our messages may not have reached your main inbox.
Regarding your order, the glasses you purchased were not immediately available in stock and were therefore ordered directly from the manufacturer, as clearly indicated in our communications. Additionally, your order was placed during the holiday period, which unfortunately caused further small delays in production and shipping beyond our control.
We would like to reassure you that we are a legitimate company, operating online for many years, and we absolutely do not scam our customers. Your order has never been forgotten, and our customer service has been actively monitoring the situation.
We sincerely apologize if our last reply did not reach you and for any stress this delay may have caused. We remain at your full disposal and invite you to contact us again — we will be happy to assist you promptly and transparently.
Kind regards,
Giarre.com Team
Definitely recommended!
Purchased 2 sunglasses from giarre before Christmas, and my order arrived promptly ~1-2 weeks later (despite the festive season) after the New Year.
The products were authentic from Ray-Ban, at the same time being significantly cheaper. Will definitely be making more purchases in the near future.
3 January 2026
Unprompted review
Reply from www.giarre.com
Thanks for the love, Chevy! 🕶️ Authentic Ray-Bans at unbeatable prices – that’s exactly what we aim for. We managed to dodge the New Year delivery madness just for you! Can’t wait to handle your next order. Until then, enjoy your new shades!
Cheers, The Giarre.com Team
Reply from www.giarre.com
Hi Mihail! Reading 'Amazing service' is the best way to kick off our 2026. We’re thrilled you enjoyed the experience as much as a sunny winter day in Italy. Thank you for the 5 stars — we’ll make sure the team knows they’re rocking it! See you soon for your next pair of frames! ❄️🕶️
Really great!
Extra fast shipping, exact product I wanted and great prices!
22 December 2025
Unprompted review
Reply from www.giarre.com
Fast, precise, and budget-friendly: the giarre.com triple threat! ⚡️ Thanks Anais for noticing. We believe that looking great shouldn't cost a fortune, and we're thrilled we could get your order to you in record time. Wear them with pride!
Very disappointing customer service.
Very disappointing customer service.
My mother bought me a pair of sunglasses as a Christmas gift, but unfortunately in the wrong colour. We spent Christmas in Switzerland, where I received the gift, and I immediately contacted the webshop to ask how to return or exchange them.
I was first told not to send the return from Switzerland, as this was not recommended since it is not EU. I then asked if I could return them once I got back home on January 3rd, but was later informed that this would be too late, even though the delay was only a few days. Despite ongoing communication and following their guidance, no flexibility or solution was offered.
The glasses are unopened, and I simply wanted to exchange them for the same model in a different colour. Instead, I am now left with a product I cannot use or return.
A very frustrating experience and a lack of customer-focus. I will not be shopping here again.
26 December 2025
Unprompted review
Reply from www.giarre.com
Dear Karl Emil,
thank you for taking the time to share your experience. We are sorry that the situation caused frustration, as this was certainly not our intention.
We would like to clarify that there is absolutely no issue with returning the sunglasses: the item can be fully refunded or exchanged for the same model in a different colour, exactly as you originally requested.
Our suggestion not to ship the return from Switzerland was given solely to help you avoid additional costs, customs charges, and potential delays associated with non-EU shipments. It was meant as practical advice, not as a refusal of the return.
We have no doubt that the sunglasses are unused and in perfect condition. Our only request is to respect the return timeframe, which allows us to manage returns efficiently and fairly for all customers. That said, we are always open to finding reasonable solutions.
Please contact our customer service again so we can proceed with the refund or exchange and close this matter in the best possible way.
Kind regards,
Giarre.com Team
violate your consumer rights
I am a consumer based in the Netherlands.
On 13 dec, I placed an online order with this company for 7 pairs of sunglasses and paid €840 in advance. After payment, there was no response, no shipping confirmation, and no delivery for more than two weeks.
Only after this prolonged silence, Giarre contacted me by email with an unusual and legally problematic request: they asked me to explicitly confirm that I waive my right to return any of the products, stating that returns are “too expensive” for them and that they order items individually from the manufacturer.
This request was made AFTER payment and AFTER the order had already been placed.
Under EU consumer law (Directive 2011/83/EU), consumers have a mandatory 14-day right of withdrawal for distance purchases, starting from the moment the goods are received. This right applies fully to sunglasses and cannot be excluded for reasons such as business costs, logistics, or supplier arrangements.
Any attempt to:
• exclude the right of withdrawal,
• require post-purchase consent to waive statutory rights, or
• condition delivery on the consumer giving up legal protections
is legally invalid under EU law.
At no point prior to purchase was I clearly and lawfully informed that returns would be excluded. Even if such a clause had existed, it would still be unenforceable in this case, as sunglasses are not exempt from the right of withdrawal.
To date, I have:
• paid in full,
• received no goods,
• received no timely communication,
• and been asked retroactively to give up my statutory consumer rights in order to proceed.
This is not how lawful e-commerce within the European Union operates.
I am sharing this experience to warn other consumers and to document a practice that appears to conflict with EU consumer protection legislation.
25 December 2025
Unprompted review
Reply from www.giarre.com
Dear Jamamene,
We are truly sorry for your experience and appreciate the opportunity to respond to your review.
We would like to clarify that after your order on December 13th, we contacted you to inform you that some of the colors of the selected models were not immediately available. For this reason, those sunglasses would have needed to be ordered specifically for you, therefore being considered customized items.
We sent several messages in an effort to explain the situation clearly and transparently. It is possible that our emails may have ended up in your spam folder; however, in the absence of any response and precisely to avoid any misunderstanding, we chose to act in the most customer-protective way possible.
For this reason, we proactively issued a full refund of the entire amount, before receiving any formal request from you and before this review was published, with the sole aim of ensuring clarity, fairness, and peace of mind.
Should you wish, you are welcome to place a new order at any time, and we will be happy to assist you both before and after the purchase.
Thank you for sharing your feedback.
Best regards,
Giarre.com Team
Authentic! Great service!!
Authentic! Efficient! Great service!
This was my first order, after reading reviews i decided to go for it and ordered Bottega sunglasses. Placing the order was a breeze, I was notified of the process every step of the way and delivery was quick. Thank you. Going to place another order 😊
30 December 2025
Unprompted review
Reply from www.giarre.com
Dear Yekatrina, thank you so much for your wonderful 5-star review! We are delighted to hear that your first experience with us was so positive and that you are happy with your Bottega sunglasses. It’s great to know that our ordering process and tracking updates met your expectations. We truly appreciate your trust and look forward to welcoming you back for your next order!
Warm regards, giarre.com
I ordered some Philip Plein sunglasses…
I ordered some Philip Plein sunglasses and forgot to add discount code. I sent an email and received a response within 24 hours from Alice who was very friendly and helpful. The discount was added and I received refund within 3 days. This is the first time I have ordered from Giarre but would definitely purchase from them again. Superb service and staff thank you. Aww forgot I received my glasses before Xmas with full tracking so I could ensure I was home to take delivery
16 December 2025
Unprompted review
Reply from www.giarre.com
Hi Claire,
Thank you so much for taking the time to share your experience! We are delighted to hear that you had such a positive first purchase with us at Giarre.
It’s wonderful to know that Alice was able to assist you so quickly with the discount code and that the refund process was smooth. We will certainly pass on your kind words to her! We are also very happy that your Philipp Plein sunglasses arrived in time for Christmas and that the tracking service was helpful for you.
Customer satisfaction is our top priority, and knowing we’ve met your expectations means the world to our team. We look forward to seeing you again soon!
Best regards,
The Giarre Team
Excellent experience!!
Excellent experience!!
I bought a pair of glasses online and as I said I had a wonderful experience, fair price, amazing quality and the costumer service is fabulous
27 November 2025
Unprompted review
Reply from www.giarre.com
Dear VeroNika,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had such an excellent experience shopping at giarre.com. It is a pleasure to know that you appreciated the quality of our glasses, the fair pricing, and our dedicated customer service. We work hard to ensure every customer feels supported, even online, and your kind words mean a lot to us.
Enjoy your new glasses, and we look forward to seeing you again soon on giarre.com!
Best regards, The giarre.com Team
Outstanding value and great customer…
Outstanding value and great customer services, notified at every stage of selection and delivery. I’ll definitely use again!!!
25 December 2025
Unprompted review
Reply from www.giarre.com
Hi Nigel! You’ve just made our day! 🚀
We’re doing a little 'happy dance' here at the office after reading your review. We know that waiting for a package can be the hardest part, so we try to be that reliable friend who keeps you posted every step of the way—no mysteries, just great service!
It’s fantastic to know you found such great value in our collection. We’re already polishing our glasses (literally!) waiting for your next visit.
See you soon, giarre.com
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