Gibbs Gillespie Reviews 

Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and support were much appreciated. Zoe, the Tennancy Manager at LRG was particularly good at the end of the tenancy, sorting out a tricky negotiation with the departing tenants and doing it in a professional and polite way. I'd have no hesitation recommending the business.

I sold my flat in W5 through Gibbs Gillespie, and the whole process ended up being far more complicated and lengthy than I expected. The market climate was tough, and I lost buyers along the way, which added a lot of pressure and uncertainty to the sale.

Throughout the sale, Leah was the person who kept everything steady. I’ll be honest — I was probably a bit much at times, constantly calling, asking for updates, and even popping into the office when things felt like they were stalling. But she never made me feel like a nuisance. She always took the time to explain what was happening, kept me informed without me having to chase, and genuinely supported me through the ups and downs. Her patience and consistency made a huge difference.

I also dealt with Luke, Rohan and Irene at different points, and I appreciated their involvement too, but Leah was the one who really carried this sale over the line.

In the end the sale completed, and I’m genuinely grateful for her persistence, communication and calm approach during a challenging market. Based on my experience, I would recommend working with her.

Had an amazing viewing experience with Harry, he is very knowledgeable and friendly. We viewed 4 different properties with him, he was organised and had brochures which he distributed to us, helped us understand the local area more and also introduced us to one of the developer, all in all a great experience.

Thank you so much Harry, we hope to see you again for our shortlist viewings ! And hopefully find our dream home.

I used GG to sell my flat and there were several complications along the way but Aqib helped massively to get the sale over the line. He was patient, proactive and went out of his way to chase the third parties to ensure the sale went through. Thanks Aqib.

Thank you, Charlie Payne for help and support
Very amazing team 👏

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despite the property having 5 toilets. For context this property is out in the wilderness, google maps doesn't take you there and there's nothing for miles close. She wouldn't even come out to try and direct me to the house even though the network was extremely bad in that area. I needed the restroom so bad and she refused, knowing there's nowhere even close to go. Absolutely shocking and appalling treatment. The property was great and the house would've been good for my family as there's lots of land but the fact she had no people skills there's no way I'm going to pay £7,500 per month to that kind of company. If that's how they behave to a potential customer, I can imagine how bad the treatment would be once I've become their tenant.

What can I say!! After a terrible experience with Lawrence Rand, we decided to market our property with Gibbs Gillespie. From the very start, Tommy was reassuring, warm, and realistic in setting expectations — all of which were delivered.

Edyta kept us informed throughout the entire process, which was relatively smooth and a complete night-and-day difference compared to Lawrence Rand’s robotic and non-communicative approach.

We are now in our new home and absolutely buzzing! I highly recommend Gibbs Gillespie — they are true professionals at what they do and, even better, genuinely nice people.

Been a Landlord customer since 2004 - business has changed hands ownership over time and fees have gone up but service has drastically deteriorated. Slow (if any) responses - personnel changes - no access or interest from Directors when issues are escalated .. just constant apologies but little action. Service levels are at best "shocking"

Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Customer service was awful, especially from Aqib. Very disappointing experience.

Aqib in the Stanmore office was professional and supportive from start to finish.
Thank you for making the sale go through smoothly.

Gibbs Gillespie have been my estate agent to introduce new tenants for our two properties. All the people at Gibbs Gillespie are always professional. I have recently been speaking to Marta and she has been very helpful in liaising between myself and our tenants. Nothing is ever too much …Marta is super efficient and always answers to emails and phone calls promptly. She is extremely professional, very polite and helpful, a credit to Gibbs Gillespie. Thank you very much Marta for all your help!

Harry is genuinely the loveliest agent I have met. He was so informative, helpful and patient with me as a first time buyer and I really felt listened to. It was genuinely so lovely to speak to an agent that felt like he was in it for the love of his job and helping people find the property that is right for them rather than trying to push sales and I really value that.

I honestly would score them 0 stars if there was an option. Worst letting agents possible. Invaded privacy twice on property inspection even after stressing multiple times we don’t want people in our house when we’re not there. Still go ahead and violate our privacy when been told not to. Please whatever you do steer clear from these estate agents as they really don’t care about being professional. You take a problem to them after telling them not to do something and they give you attitude back. Act like we’re a problem because we don’t want people we don’t know or don’t trust in our house. Simple. Not for these lot. Don’t expect any updates or any helpful from them either on finding a place and doing checks. There too relaxed to the point it’s not caring and treat you as a thorn in their side even though it’s their job. Will be taking legal action against them.

I did some viewings with Harry Rai in the Ealing area and the entire experience was amazing! Harry is so knowledgeable and was able to answer all my questions and provide advice where required. Would highly recommend Harry!

Fast response and detail information

My experience with Gibbs Gillespie has been largely good. Their estimated rent was good and they achieved it for me in reasonable time with good tenants. Even when I developed cold feet, Claire assured me and ensured that the objectives are achieved in full All this was done for a competitive fee as well. Due to the nature of my tenant (insurance company paid rent), there were a couple of delay in communication which could have been averted which is more of a learning point for Gibbs rather than a complaint. I look forward to a long relationship with Gibbs. Highly recommend.

Our offer was accepted in March, and we only completed eight months later — an unacceptably long delay caused entirely by Gibbs Gillespie’s failure to do their job properly.

Communication was consistently awful from start to finish. We were left in the dark, repeatedly chasing updates that never came, and every response we did receive was just another excuse.

Many staff were rude and dismissive. No one seemed to care about us as buyers trying to navigate an already stressful process. There was no empathy, no professionalism, and no accountability.

The situation worsened when they gave us the wrong keys on completion! They did not care at all, were completely unwilling to make it right, and we had to jump through endless hoops to resolve something that was entirely their mistake.

As someone who works in property management, I understand how this process should work and this was the exact opposite. I’ve detailed all of their failings here, and when it is time to add a new property, my company will not touch Gibbs with a ten-foot pole.

This whole experience was unnecessarily stressful, frustrating, and exhausting due to their total lack of accountability.

If respect and professionalism matter to you, look elsewhere.

Leah has been an efficient, trust-worthy and professional sales manager. Five-star for her work!

I am in the process of trying to buy a property promoted by Gibbs Gillespie of Ealing Broadway. The service they provide is professional and supportive. As I was about to exchange contracts for the sale of my property in Cambridgeshire my buyer unexpectedly pulled out. I would like to thank Leah Veresammy, Ealing Branch Manager, for helping me find an interim solution. She contacted the person selling the property which, I desperately want purchase and set up a meeting between us. The outcome has been that I am now renting that property until my Cambridgeshire property is sold. I can't thank her enough for her prompt and imaginative action. Leah has also been in touch with estate agents in Cambridgeshire in an attempt to speed up the sale of my property.

f I could give zero stars I would. AVOID at all costs absolute joke of a company. The level of sheer incompetence is astounding from all staff I have dealt with. They make the rules up as they go along and think they are above the law. I moved out after 6 months due to having someone illegally let themselves into my property without my knowledge or prior approval. I was treated so poorly by everyone I dealt with. I would seriously avoid them like the plague as incompetent is being to kind. Vile company who lie at every level and steal from you.