Gibbs Gillespie Reviews 

Great customer service.

We were really impressed with Gavin’s pitch from Gibbs Gillespie. He listened carefully to our concerns and did an excellent job of gauging what was most important to us. His deep understanding of the market, along with his attentiveness to our needs and wants, really stood out. Gavin was professional and honest, ensuring that we were realistic about the current market conditions, which we appreciated.

We had another estate agent visit the same day, but Gavin’s approach made us feel confident that he is the best person for the job.

The agency is selling the NDO option to landords and forcing tenants to accept it. It means that you are covering an expense that should be covered by the landlord . If you are paying a deposit you get the depostit back at the end of the tenancy. This does not happen with NDO option. You have thrown away about £1500 over a two year rental agreement.

Its deceptive and unethical way of operating.

Update. I have spoken to the agency and it appears that the landlord misunderstood the options. Happy with agencys response and their dealing with the issue. (My problem is the concept of the NDO option)

I am writing to say that I am very happy with the service I have received from Gibbs Gillespie in Northwood. 2 members of staff are worthy of mention: Mark Lander & Daniella Baldus who worked together to secure a let for us on a local property. Both were very professional, helpful & a pleasure to work with. I look forward to dealing with them again in the future.

Gibbs Gillespie were outstanding at marketing and completing the sale of my late Mum’s house. Leah, at the Ealing Broadway office, is clearly a very skilled and experienced manager and has a reassuringly detailed and extensive knowledge of the local housing market. A buyer for the house was found very quickly, and when, a few weeks later, the process started moving a little too slowly, we were very impressed by Leah’s responsiveness to our concerns. Her swift and decisive action meant, within hours, she was able to get the process moving again. However, aside from her obvious efficiency, she is also very approachable and empathetic and was greatly understanding of the fact that we were selling a much loved family home.
In all, Leah and the team were competent, efficient, great at explaining the procedure with clarity and reassuring when it mattered. They were also nearly always available when I tried to make contact. It has been a pleasure to work with them and we wouldn’t hesitate to use them again.

It was my first experience of selling a property, and the team at Gibbs Gillespie (Ruislip Manor) made the whole process smooth and transparent. I was kept well informed at every stage, and the team were all really helpful.

Excellent service from Gibbs Gillespie, Gerrards Cross in selling our house. All the staff we dealt with were professional and dedicated, and particularly James, who was very supportive and helpful, keeping us informed throughout the process.

Absolutely awful experience moving into my new property! The agents did not check the property prior to move in and the place was filthy, had broken and missing items that they did not advise prior to tenancy. When I reported the issues to the lettings team, I then had to chase them for an update, and ended up sorting the clean myself. I asked for the complaints procedure as I wanted to make a formal complaint and was ignored! I would definitely not recommend this company to anyone I care about! Worse experience with a UK agent EVER!

I’m looking for a house to buy and I got a viewing appointment from their Uxbridge branch. My appointment was today (17th of Aug) at 10:00 and despite my efforts to reach out to them during weekdays; to confirm my appointment nobody got back to me until Friday afternoon. I received a text message reminding my appointment with a post code. I went to the location via google maps and when I was at the location I realised the marker is taking me somewhere irrelevant. I tried to contact with the branch and the person answered told me their friend is on the way and will meet me at the block and when he said that it was already 10 past. I clearly told him I can’t find the location, so I need to contact with their friend. He hung up by saying his friend will contact me. Nobody get me and when I called back 10 or so min later nobody answered the phone. I’m very frustrated that I wasted my valuable time to go to the viewing despite their careless attitude. This unacceptable behaviour can be because someone thought not contacting with a customer is the best approach, but regardless who did what I want to give my feedback in here to warn other potential customers . This company has all the voice recordings and my reminder email. Because they claim phone calls may recorded for training purposes, I suggest them to take this as a study. I’m very much shocked, surprised and still can’t believe they are still in the market by this much ignoring their customers. Will never work with them ever again and I’ll warn my friends about this company.

The agents were always in touch, helpful and supportive throughout the process.

Leah Verasammy at Gibbs Gillespie Ealing Broadway was outstanding. She was professional, conscientious and extremely hard working. Her team secured an asking price offer prior to the house going on the market publicly. I couldn’t recommend her more.

It was George Callaghan's phone call to me that persuaded me to go with yourselves. He was very helpful and clear.

Moved in to a flat which was filthy, mattress urine stained, carpets covered with dirt, and Hossam from Gibbs Gillespie claimed we had accepted as seen.
Eventually after numerous complaints a cursory 40 minute clean was carried out, a week after keys handed over. Would never use again

I have been a satisfied customer for over five years, having rented a property through this agency. I provided timely notice and vacated the property as agreed. However, a month after moving out, I began receiving messages demanding payment for June, which I did not owe.

I immediately contacted their Northwood office, and a representative promised to return my call, but never did. I received another message regarding the payment and reached out to my landlord, who confirmed that he had informed the agency that I was not responsible for this amount.

When I called the office again, the representative I spoke with was quite rude and showed no interest in resolving the issue, suggesting instead that it might be a system error. Despite my attempts to resolve this, I received a third message, followed by calls asking when I would pay the outstanding rent.

I have repeatedly contacted both the landlord and the agency, providing emails and messages as proof, yet the staff remains indifferent. This situation has disrupted my work, forcing me to explain myself in front of colleagues, which is entirely unacceptable.

As someone in a senior role, I find this level of customer service appalling. If my company treated clients in this manner, we would have no business left. If this issue persists, I will consider seeking legal advice.

Cannot say enough about the wonderful team at Gibbs Gillespie Gerrards Cross Branch. Absolute professionals in every detail . Kept us up to date with each step of the way. There were no surprises and that certainly made us comfortable with the whole process.

Thank you TJ Carroll for being very professional throughout this process and for being very efficient, quick to communicate even after office hours and straightforward from the start to finish.
We're extremely happy that we had a privilege to work with a professional Estate Agent to buy our first property.

Thank you,
Nastaca

I would like to praise Danny for his excellent service. He went above and beyond to ensure everything went smoothly. I found all the staff in Pinner very friendly and helpful. Thank you

I had na amazing experience with Gibbs Gillepsie in Ealing Broadway! I had a very challeging property to sale and Leah and her team (Luke and Rohan) did not measure their efforts to support ant assist me with everything I needed through all the ups and downs for my sale. I definetely recommend them!

Went out of the way to ensure sales went through, Gavin & Luca were on top of the process, open lines of communication and effectively resolving issues…..job well done

Had a great experience with Gibbs Gillespie, whose help and support through my purchase was invaluable. Many, many thanks.