Slippers (Order GWUK140950). Size 10 - they come up BIG. I guess my feet are flatter than some but I can slip fingers in easily between my foot and the top in bare feet. Thick socks make it bit m... See more
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See what reviewers are saying
I bought a pair of Vent slippers in February 2023, and have this week, almost 3 years later, ordered a replacement pair! The original slippers look like new despite heavy daily wear, but I have wo... See more
Giesswein makes my perfect slipper. The combination of pure wool and comfortable, long-lasting soles provides an ideal slipper. I have both Dannheim for easy wear and Veitsch for complete arch support... See more
Company replied
Ordered shoes in Black Friday offer for a Christmas present. Advertised as 4-7 business day delivery to UK. Having not heard anything from Evry I found out order not shipped yet, it will only... See more
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Company details
Information provided by various external sources
Hausschuhe, Bekleidung, Straßenschuhe, Gummistiefel und vieles mehr finden Sie im Giesswein Online Shop. Aktuelle Herbst/Winter und Frühjahrs/Sommer Kollektionen werden angeboten.
Contact info
Niederfeldweg 5, 6230, Brixlegg, Austria
- +43(0)5337/6135 0
- shop@giesswein.com
- www.giesswein.com
3.3
Average
11k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome customer service
I purchased a pair of men's slippers last year and had an issue with them. The retailer (Schuler Shoes in Minnesota - I used to love them, but no more) was totally unresponsive. However, Giesswein immediately offered to resolve this to my satisfaction. Good company! Stand behind their products!
26 April 2021
Unprompted review
Reply from Giesswein
Dear Mr. Pearson,
thank you very much for your feedback and statement on your Giesswein slipper.
First of all, we deeply regret that a problem has occured just after a short time of wearing them.
Also, we deeply apologize that the retailer/point of sale in Minnesota was unresponsive to your complaint.
Normally, the appropriate retailer/seller is responsible to take care of complaints.
A refund can only be handled from the appropriate seller.
If you contact us through shop@giesswein.com together with an image from the article with the defect and also explaining the problem, we would take care of this and see if we would be able to send you a replacement.
This would be an exception, as your retailer seemed not to be helpful in this case.
We thank you for all your efforts and regret these circumstances.
Kind regards - Laura - Your Giesswein Customer Support
Really comfortable wool runners
Really comfortable wool runners. Now have three pairs!
Excellent service and delivery overseas.
31 March 2021
Unprompted review
Lovely looking but broke after one day.
Ordered the walking boots which came quickly and were very nice to look at. They were pretty comfortable too. However on day two one of the metal bits holding the laces snapped and on say three another one did. The remaining ones feel like they might go too. This is very disappointing considering how expensive the boots are. I have written to the company and they asked me to send a picture which I did a couple of days ago but have heard nothing more.
Update
The company has sent me a refund as they were unable to send a new pair. Disappointing but I guess at least they’ve returned my money. Probably wouldn’t risk buying from them again.
13 February 2021
Unprompted review
Reply from Giesswein
Dear Susie,
thank you for your message.
We regret that your ordered Giesswein item does not meet your expectations.
You can return this item free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order.
Please use the Giesswein Return Label and create it with this link and download it:
http://sendback.giesswein.com/b2c/
Please print this out and stick it on the package.
This label is already paid by us. You will incur no costs for the return.
Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return.
If you have any questions don't hesitate to contact our customer service via info@giesswein.com
Thank you for your efforts.
Best regards
Giesswein Customer Support Team Laura
A very good product
A very good product . Quick and correct delivery .
5 February 2021
Unprompted review
I bought 2 pairs of running shoes on…
I bought 2 pairs of running shoes on Sunday by Tuesday they delivered it!!!!
I am very happy about the purchase,
LOVE my SHOES, super comfy,look amazing and the extra laces free!
Made my day!
Thank you.
3 February 2021
Unprompted review
Beautiful wool pop slippers
Beautiful wool pop slippers. Very warm. Great customer service. Delivery delayed a little but they were responsive and the product arrived when they said it would.
9 January 2021
Unprompted review
Everything fine from delivery to…
Everything fine from delivery to product itself.
29 December 2020
Unprompted review
Where is my order
Where is my order? There is no DHL update. If they’re not coming I want my money back. If you don’t refund me today I will ask my bank to do it.
Why don’t you answer emails only way to get a reply is here??
Order GWUK39050
9 December 2020
Unprompted review
Reply from Giesswein
Dear Ms Larue,
thank you for your feedback which is very important to us.
We are truly sorry that you have not received your order and obviously you did also not receive our response to your request.
We already sent a replacement to you a few days ago and according to the tracking this parcel will be delivered today:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?lang=de&idc=CY960185553DE&rfn=&extendedSearch=true
Please do not hesitate to contact us via shop@giesswein.com for any further information.
Best regards,
Laura - Giesswein Customer Support
I would highly recommend this company
I would highly recommend this company. Great communication and updates on where my delivery was in transit. Delivered within a reasonable time! The two pairs of slippers I ordered are fabulous and am really delighted with my purchases. Highly recommend this company and will definitely buy again! 5 stars
7 December 2020
Unprompted review
item not delivered!!!
I ordered a pair of slippers from Giesswein. It has been 8 working days since the order was placed (GWUK35995) and there is no sign of the parcel. I tried to get in touch with customer service via email a number of times - no response at all.
This is unacceptable! Where is my order or my refund?
20 November 2020
Unprompted review
Reply from Giesswein
Dear Mrs Ryzhkova,
thank you for your comments regarding your order at Giesswein.
We are sorry that you have not received your oder.
Obviously you also did not receive our e-mails regarding your requests. We already sent you several e-mails (maybe the mails landed in your spam file?).
Unfortunately there have been problems with the delivery of your order and your order came back to us. We already arranged a refund for your order.
In case you would still like to receive the goods we kindly ask you to place a new order.
Please do not hesitate to contact our customer support at shop@giesswein.com for any further information.
We would like to apologize once again for the inconvenience.
Your Giesswein Customer Support
Laura
Great shopping experience
Great shopping experience. Fast shipping. Very happy with my purchase.
13 November 2020
Unprompted review
I bought 3 pairs but only one pair has…
I bought 3 pairs but only one pair has been delivered! DHL tracking says all has been delivered but that is not correct! I got one box with only Wildpoldsried - 39 / anthrazit-019 × 1. I guess this is a mistake from DHL and I hope to receive the other 2 pairs Tino - 39 / jeans-527 × 1 and Woolpops - 45 / anthrazit/gelb-694 × 1 as soon as possible!
7 November 2020
Unprompted review
Reply from Giesswein
Dear customer,
thank you for your statement regarding your order at Giesswein.
We are truly sorry that you have not received the complete order so far. The two missing articles have been sent out separately, but there seems to be a problem with this shipment. So we have already started an investigation. We will immediately arrange a replacement so that you will finally receive all of your ordered articles.
We want to apologize for the inconvenience and the delay.
In case, you have any further questions, please do not hesitate to contact us at order@giesswein.com
Best regards
Your Giesswein Customer Support - Laura
Veitsch
Quality - Really high quality and ridiculously comfortable. Warm but not sweaty. I take a 10.5(UK) and the 11s are a perfect fit - slightly narrow but with some give in the upper. They are expensive, but I think worth every penny.
Delivery - Some issues with delivery hence 4*, but customer services were responsive.
4 November 2020
Unprompted review
Very nice and comfortable shoes
Very nice and comfortable shoes. I strongly recommend them
28 October 2020
Unprompted review
This was my first and last experience with this company
This was my first and last experience of buying a product through a face book ad. The shoes looked great and there were some excellent reviews on trust pilot so I placed an order and waited....... When nothing had arrived after 2 weeks, I contacted the company and was told there had been a problem with the order and the shoes should be arriving ‘ in the next few days’. About 10 days later, out of the blue I received an email saying the order had been cancelled and my money refunded. No explanation, nothing. I then contacted the company again to complain and ask why and was told their carrier had been unable to deliver. That is absolute rubbish- I live in London and receive regular deliveries.
Needless to say, I won’t be placing another order and would not recommend this company- the communication is truly appalling.
18 October 2020
Unprompted review
Reply from Giesswein
Dear Fiona.
thank you very much for your message.
We are very sorry that such a delivery delay has occured with your order. We deeply regret this issue and apologize for these circumstances and most of all, we thank you for your patience in this case.
Delivery errors are occuring unfortunately mostly also due to a very high delivery request, therefore, we kindly ask you for your appreciated understanding.
Please be so kind and contact us through shop@giesswein.com in case of any questions or concerns.
Kind regards - Laura - Your Giesswein Customer Support
They are very comfortable and very…
They are very comfortable and very beautiful I am so very happy about my purchase
Order arrived in good time
I will be back
30 September 2020
Unprompted review
I bought for the first time shoes in…
I bought for the first time shoes in Germany.
Brand-Merinowool- men
What a buy! Excellent!
Luc The Netherlands
21 September 2020
Unprompted review
i bought 2 pair of shoes and i paid in…
i bought 2 pair of shoes and i paid in full i wanted the shoes for my son for school i waited and contacted the company over and over and no response until now when they refunded my whole order with no reason or explanation i used to love this company and have sent many people to buy there products as have i and now im totally bummed by my treatment SAD
29 August 2020
Unprompted review
Reply from Giesswein
Dear Chris,
thank you so much for your feedback and statement regarding your order and regarding your delivery, which failed. We deeply apologize that these problems occured.
If you contact our customer support through shop@giesswein.com we will immediately determine these issues. We are so sorry that your amount of money has been refunded and that your parcel was obviously not deliverable.
We thank you for all your efforts and your patience.
Please do not hesitate to contact us again, as we try to improve our processes contantly.
Thank you very much for your appreciated understanding, that problems can occure, but they are an exception.
Kind regards - Laura - Your Giesswein Customer Support
Quick delivery and perfect shoes
5 June 2020
Unprompted review
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