Gift Baskets Overseas Reviews 

604
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Living in the USA and sending parcels to Europe can be very expensive and cost the receipiant even more. So I purchased the Vitamin E basket for a special friend in Italy through Gift Baskets Oversea... See more

Company replied

Rated 5 out of 5 stars

Very responsive and always professional, it's a pleasure working with the Team. We've been collaborating with them for a few years now, they deliver fast and even on short notice they're able to work... See more

Company replied

Rated 4 out of 5 stars

The choices were many and clear, the ordering process was slick and easy with options for delivery etc. There was the right amount of confirmation and notifications too. Unfortunately the gift was d... See more

Company replied

Rated 5 out of 5 stars

Mum lives in Barbados and received her gift today after a horrible week dealing with Hurricane Elsa. Giftbaskets kept me informed about the rescheduled delivery throughout the whole process. I've noth... See more

Company details

  1. Gift shop
  2. Corporate gift supplier
  3. Flower Delivery
  4. Gift basket shop
  5. Hobby shop

Written by the company

International Corporate gift baskets delivery, International Gifts: gourmet gift baskets, fruit baskets, gift sets, gift hampers, chocolate gifts and more for major holidays: Christmas, Easter, New Year, Birthdays, Weddings and more. Build your own basket for international delivery from selected items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

604 reviews

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4.7

All reviews

(604)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstandingly good!

Outstandingly good service that exceeded my expectations! I wanted a basket delivered to my son in São Paulo, Brazil, and had no idea where to start to find an authentic and professional service. After looking at a couple of other operators that had very disappointing reviews, I found Giftbasketsoverseas, and all their previous reviews were very encouraging. I needed some help with my order, and got immediate and helpful support from the in-app chat. After placing my order, there was immediate, live order tracking that was very reassuring My gift basket was delivered right on time (in spite of it being a last-minute order), and my son tells me that everything was delicious. The overall experience is a 20 out 10. I wouldn't hesitate to order again, and recommend to anyone. Thanks heaps, guys ... you couldn't have done better, and I am very appreciative! <3

27 September 2022
Unprompted review
Rated 5 out of 5 stars

Great Service!

They were amazing to work with and made it easy to send corporate gifts to our overseas clients. The recipients were delighted by the gifts. Will definitely use them again and again.

30 August 2022
Unprompted review
Rated 5 out of 5 stars

I have ordered from Gift baskets…

I have ordered from Gift baskets overseas on quite a few occasions to send staff birthday gifts overseas. They are so helpful and professional and have always given me a 5 star customer experience. The communication is excellent and they update you on your order at each stage. Katharine, Marina, Amy and Zina were all so helpful especially when a few of the orders could not be delivered because of no one at the delivery address. They kept me informed and re delivered the orders. I will always order from
Gift baskets overseas as their service is first class. Thank you very much.
Regards, Amanda Denny

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing attention to detail and clearly customer obsessed company

Working with Gift Baskets Overseas was an amazing experience! I had over 40 International team members to send gifts to that is not a small ask. When the gifts went out the communication about what was happening was helpful in easing my mind that all was in order. Mariana was helpful, patient and easy to work with - I will definitely come back for my next gifting event. Business contact for life! Thank you to the Gift Baskets Overseas team!

11 July 2022
Unprompted review
Rated 5 out of 5 stars

Fast and professional

I have not had any feedback yet from the recipients of the parcel so I cannot comment on the basket itself but the order was very easy to make, quick and professional response. I would recommend and will use this service again when the opportunity arises.

10 June 2022
Unprompted review
Rated 5 out of 5 stars

This was the first time using Gift…

This was the first time using Gift Baskets Overseas and the customer service was exceptional. They kept me and the recipient updated with the delivery which I loved. The gifts were as described (maybe even better, they had personalized the card with a handwritten note), and me/recipient was pleasantly surprised and very pleased with their service. Will use their services in the future. Thank you.

29 April 2022
Unprompted review
Rated 5 out of 5 stars

The Hand Written Birthday Card was exceptional…

This is the best service I ever came across. My friend lives in Russia and on her birthday I want to send gift, Giftbasketoverseas made it so simple and yet exclusive. It was delivered on the birthday, which I ordered only a day before. The Hand Written Birthday Card was exceptional even she was over the moon. No words can describe this excellent service. I highly recommend the service.

19 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Answer all queries promptly, Look like they got a whole team of very efficient staff so no worries if you want to send in your order

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Thanks for good job

This is not the first time I order a gift for my daughter. As always, everything went smoothly and efficiently.
The gift was delivered on time, I was informed about the delivery by e-mail. My daughter was pleased with the gift, and I am pleased with a job well done.

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Professional and caring staff…

Professional and helpful staff with excellent customer service skills that keep you up to date with delivery progress.
I have been using this company for a number of years and I highly recommend them.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Отличный сервис

Thank you that companies like yours are working, making people closer to each other all over the planet. This is a great opportunity to make a cute souvenir for relatives and friends who are on the other side of the world.

27 March 2022
Unprompted review
Rated 5 out of 5 stars

They right the wrong

I first used giftbasketsoverseas in Dec 2021 and had a great experience. Hence, I used them again this year February. I specifically chose Martini Munchies because of the fleece blanket listed in the gift basket. However, the blanket was not sent to my friend. When I lodged complaints to them, I was given great customer service by Tanya Taylor. I also want to praise Amy Heize who was very patient with me when I vented my frustrations. They tried to make amends by offering to send chocolates to my friend but that box of chocolates did not arrive together with the blanket. It took a few more conversations with their customer service to have the chocolates finally sent to my friend. I know the fault is not on them but on their local partner. I will use their services again in the future because of their great customer service. They tried their very best to apologize to me and with that they deserve my praise.

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and good quality product

I had a great buying experience with GiftBasketsOverseas thanks to Cadi who delivered an excellent customer service, and responded very well to my needs from the beginning until the end. All information received (including the corporate order form) were very clear and made the process easier and quicker. Cadi and the team also kept me updated on the delivery status for every single item that was ordered, which was very reassuring and easy to track.
I really recommend GiftBasketsOverseas to anyone who is looking for a good quality and reasonable price corporate gift to send to anyone located anywhere in the world.

24 February 2022
Unprompted review
Rated 1 out of 5 stars

Scam artists - don't even bother buying from here.

Ordered a Chinese New Year gift before Chinese New Year. The gifts were scheduled for delivery before CNY. This was important for my business relationship.

On the DAY of delivery, they email me to say delivery is delayed until after Chinese New Year.

They then email me after Chinese New Year to say it's delayed again with no estimated date, just 'we'll be in touch'.

3-4 weeks later, no contact, no delivery and my business relationship didn't foster from this gift like it was meant to.

$500 wasted on these con artists. Seriously, don't even bother, you'll regret it.

14 February 2022
Unprompted review
Gift Baskets Overseas logo

Reply from Gift Baskets Overseas

Dear Dylan,

Please, allow us to leave a few comments in regards to your review.

Due to the high volume of orders to be delivered in China for the Chinese New Year the local courier in charge was unable to proceed with the delivery on the requested date even though the order was processed in a timely manner initially.

As soon as we received that information, we contacted you and explained the situation. To fix it, we issued a partial refund and as per your consent and agreement, the delivery was planned to take place on a later date, once the holiday's closure is over.

As we cared for your business relationship, additionally, we called your recipient who happily received the information of an upcoming gift.

Unfortunately, due to the Covid outbreak in some regions in China, the delivery had to be postponed. To our regret, a force major situation we do not have control over.

As per your consent, the delivery took finally place at the earliest date available. We then decided to prepare an additional gift to your recipient at our cost, who confirmed to us over the phone her gladness for receiving such appreciation from your side.

Regardless, Dylan, please once again accept our apologies for the delivery delay.

Rated 5 out of 5 stars

Great experience!

It was my first order with them, and I can not be more satisfied. I ordered flowers and they are amazing, and they arrived perfectly on time. And what is more they added for free some chocolates to my order!!

The customer service was excellent, they answered all my doubts easily by phone or chat.

I will repeat with this company for sure!

13 February 2022
Unprompted review

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