Giftcard.co.uk Reviews 

Reply from Giftcard.co.uk

Jun 5, 2026

Hi Helen Davies, 

We really appreciate you taking the time to share your feedback! It’s fantastic to hear that you found our "pay and print" process smooth and efficient. We always aim to make getting your gifts as quick and hassle-free as possible.

If you ever need any assistance or have questions about a future order, please remember you can always drop us a line right here at support@giftcard.co.uk. 

With kind regards,
Violet - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 9, 2026

Hello Terrence,

I’m really sorry to hear that you’ve been affected by fraud, and I do understand how upsetting this situation must be for you.

From what we can see, these types of transactions are typically carried out using compromised card details and are used to purchase digital gift cards, which are then redeemed almost immediately. Because of how quickly they are processed and used, we’re unfortunately unable to cancel the order or issue a refund once it has gone through and is redeemed.

For transparency, we do not have access to customers’ full credit card details, and all payments are processed securely via our payment provider. We also have fraud detection tools and safeguards in place to help prevent and identify suspicious activity. However, where card details have been compromised externally, we are unfortunately not able to be held accountable for that misuse.

I would strongly recommend that you contact your bank as soon as possible so they can block your card and support you further with securing your account. It is also important to report the incident via the official channel here: Report Fraud (https://www.reportfraud.police.uk/).

If you need any further assistance or would like to discuss this matter, please don’t hesitate to contact us directly at support@giftcard.co.uk.

With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 9, 2026

Hello Steve Jenkinson,

I'm truly sorry to hear that you’ve been affected by fraudulent activity and understand how distressing this situation must be.

In cases like this, the transactions involve digital gift cards which are typically redeemed almost immediately. Once this has happened, we’re unfortunately unable to cancel the order or issue a refund.

I would strongly advise you to contact your bank as soon as possible so they can block your card and provide further assistance. I also recommend reporting the incident to the authorities via Report Fraud (https://www.reportfraud.police.uk).

If you have any further questions or need additional support, please don’t hesitate to reach out to our support team again.

With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 9, 2026

Hi Jay,

Many thanks for the 5-star review. It's great to know the wide choice of retailers and businesses has been useful, and that the funds reached you swiftly. Appreciate you taking the time to share your experience, and we're delighted the service has met your expectations.

With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 9, 2026

Hello Nicky Morris,

I'm sorry to hear this. Thank you for your feedback.

Our digital gift cards are generated automatically and are usually delivered within 1 hour of purchase. I’ve checked our inbox but haven’t been able to locate any emails from the name used on this review.

If the voucher still hasn't turned up, please contact our support team directly at support@giftcard.co.uk, and we'll be happy to investigate and get things sorted for you.

With kind regards,
Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 3, 2026

Hi Kate, 

Thank you for sharing your feedback. We're pleased to hear that you were happy with the range of options available and that using your gift card was straightforward once everything was set up. We also appreciate your comments regarding the setup process, as feedback like yours helps us identify areas where we can improve the overall experience.

Should you like to share more details about what made the set-up a hassle, feel free to contact us at: support@giftcard.co.uk

Thank you for choosing us!
Claire - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 3, 2026

Hi Kerrie,

Thank you for your feedback. We're delighted to hear that your experience was smooth, convenient, and completed without any hassle. We appreciate you taking the time to share your thoughts with us.

Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcard.co.uk 

Thank you for choosing us!
Claire - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 9, 2026

Hello Jordan Robbie,

Thank you for your feedback.

Having reviewed your case, I can see that your Fashion Choice Gift Card was successfully redeemed for a Fashioncheque. Following this, you contacted our team regarding the use of that gift card. As the card was not issued by ourselves, we do not have access to Fashioncheque's internal systems and are therefore unable to investigate or manage gift card balances, transactions, or redemption issues on their behalf. For that reason, our team correctly directed you to Fashioncheque's customer support, who are best placed to assist.

While we appreciate that gift card issues can be frustrating, the language and tone used towards our team throughout the correspondence were disappointing. Our colleagues remained respectful and did their best to help within the limits of what we can access and support as a reseller. A little more courtesy towards the people trying to assist would have been appreciated.

Wishing you the best in resolving the matter directly with Fashioncheque's support team.

With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 3, 2026

Hi Alex, 

Thank you for your fantastic feedback. We're delighted to hear that you found the ordering process simple, the delivery prompt, and the gift cards visually appealing. Your kind words and recommendation mean a great deal to us.

Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcard.co.uk

Thank you for choosing us!
Claire - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 3, 2026

Hi Beryl, 

Thank you for your wonderful feedback. We're pleased to hear that sending a gift card to someone else was simple and straightforward, and it's especially lovely to know that the recipient was thrilled with their gift. We truly appreciate you sharing your experience.

Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcard.co.uk

Thank you for choosing us!
Claire - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 8, 2026

Hello,

Sorry to hear you’ve still not received your order, and I do understand how frustrating that must be.

For context, physical gift cards are normally dispatched within 48 hours on working days via Royal Mail. Once sent, First Class post is not a guaranteed next-day service and can typically take around 1–3 days to arrive, depending on the route and local delivery times, so it may still be on its way.

Digital gift cards are usually delivered within around 1 hour of purchase. Just to clarify as well, the order is fulfilled as selected at checkout, so it will be either a physical card or a digital gift card, not both.

That said, I’m sorry again that you haven’t received it yet. Please contact us at support@giftcard.co.uk, and we’ll be happy to look into this for you and help get it resolved.

With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 3, 2026

Hi Mark, 

Thank you for taking the time to share your feedback. We're delighted that everything went smoothly and that the process met your expectations. Your support is greatly appreciated.

Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcard.co.uk

Thank you for choosing us!
Claire - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 8, 2026

Hi Lorraine Lynch,

Many thanks for your fantastic review. Pleased to hear you found the ordering process easy and efficient. I appreciate you taking the time to share your feedback.

With kind regards.
Susy - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 8, 2026

Hi Rebecca Watts,

Thanks for the fantastic feedback! Delighted to hear you were pleased with both the range on offer and the speedy delivery. It's great to know you felt you got excellent value for money as well. Your support is really appreciated, and we look forward to serving you again soon.

With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 5, 2026

Hello Paul Curran,

Thank you for sharing your feedback. I’m really sorry your digital gift cards took longer than they should have. That’s understandably frustrating. Normally, digital gift cards are generated and sent within the hour, but on occasion corporate email filters or firewalls can hold things up. I’m glad we were able to get it to you in the end, though I appreciate it shouldn’t have required so much chasing. If you ever need help again, we’re here to make it smoother.

With kind regards,
Lila - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 5, 2026

Hello Lynne Hill,

Thank you for the brilliant 5‑star review. Really glad to hear the process was quick and easy for you. It’s great knowing you’re very pleased with our services.
If you ever need a hand, just give us a shout at support@giftcard.co.uk.

With kind regards,
Lila - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 5, 2026

Hello Jonathan Bennett,

Thank you for sharing your experience. I'm truly sorry to hear that you’ve become a victim of fraud. It’s an awful situation to be put in, and I understand how upsetting it must feel.

Fraudulent activity almost always involves digital gift cards, which are typically redeemed straightaway. Because of this immediate use, it isn’t possible for us to cancel the order or refund the amount paid. I know that’s not the outcome you were hoping for, but I want to be transparent about the limits of what can be reversed.
I strongly recommend getting in touch with your bank without delay so they can block your card and guide you on the next steps. It’s also important to file a report with Report Fraud, which you can do here: https://www.reportfraud.police.uk/.

If you’d like help understanding fraud prevention or want to talk through next steps, please reach out to our support team at support@giftcard.co.uk.

With kind regards,
Lila - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 5, 2026

Hello Angela,

Thanks for sharing your thoughts. I’m sorry to hear things felt far more fiddly than they should’ve been. That’s not the experience we want anyone to have.

We’re always working to make the process smoother, so your feedback genuinely helps us tighten things up. If you’d like, we’re more than happy to walk you through the steps or sort out whatever got in the way of you spending your balance.

If you’re open to it, you can reach out to our support team at support@giftcard.co.uk, and we’ll get it sorted quickly.

With kind regards,
Lila - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 5, 2026

Hi William Bishop,

Thank you so much for the lovely 5‑star review. It genuinely means a lot to us.

Really chuffed to bits to hear that our team were able to get the e‑gift card hiccup sorted swiftly and keep you in the loop throughout. That kind of smooth, no‑nonsense support is exactly what we aim for, so it’s brilliant to know it hit the mark.

Your kind words, and the fact you’d happily use the service again, are hugely appreciated. If you ever need anything in future, our support team will be more than happy to help.

With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)

Reply from Giftcard.co.uk

Jun 4, 2026

Hello Tony,

Thanks for taking the time to share your thoughts. I’m really sorry to hear the experience felt a bit unclear. We never want anyone feeling unsure about how to use a digital gift card or worried it might get misplaced.

Your point about having fewer instructions and juggling multiple vouchers (paper and electronic) is completely fair. It should feel simple, not like you’re keeping track of a stack of bits and pieces. We’re already reviewing how we present guidance, and feedback like yours helps us tighten things up so everything’s easier to follow and harder to lose.

If you’d like any assistance with the usage of your voucher, please do not hesitate to reach out to us at support@giftcard.co.uk.

With kind regards,
Susy - Team Giftcard.co.uk
(sent via mail)