GiftCards.com Reviews 16,115

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 584 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience positive, appreciating the ease of navigation and the straightforward process of purchasing gift cards. Many highlight the convenience of various payment options and the ability to personalize gifts, making the process quick and simple. However, some people were dissatisfied with the product and website, encountering issues such as errors during payment processing and difficulties with order fulfillment. There were also concerns about the website's functionality, with some experiencing problems with recipient information being reset and orders not being recognized.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers appreciate the vast selection... See more

User experience

Customers generally report positive experiences with the user experience, finding the process easy, fast, and... See more

Website

Users describe ambiguous interactions with the website. While some reviewers found it extremely easy to use,... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers report significant difficulties with... See more

Order

Clients share ambiguous opinions on order. Many customers find the ordering process easy and convenient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is an excellent way to shop for gift cards or prepay virtual cards. "The Great Wall of Gift Cards" in any major retailer can be so overwhelming to browse. Then there's all cards for brands, bus... See more

Company replied

Rated 4 out of 5 stars

It was really easy to navigate the website and to find exactly what you are looking for. It's super convenient for fast and easy gifting and I like how there are multiple payment options you can choos... See more

Company replied

Rated 5 out of 5 stars

Gift card buying process is always quick and easy. Selections are great and you can even add a video and written greeting. My go to place for buying VISA gift cards online bc they can now be added to... See more

Company replied

Rated 5 out of 5 stars

Quick registration, which was optional, so if you would prefer to continue as a guest, you can. Different types of gift cards with subtle features that can make a big difference. Never knew certain of... See more

Company replied


Company details

  1. Gift shop
  2. Hobby shop

Information provided by various external sources

GiftCards.com is the world’s oldest gift cards site. We sell personalized Visa gift cards with matching greeting cards, discounted merchant gift cards, emailable Virtual gift cards, group gifting, and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy process, great options!

Nice options for adding images, easy process, great to be able to pay with a credit card!

6 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Cindy,

Thank you so much for the 5-star review and for sharing your experience with us! We are glad to hear you enjoyed the image customization options, found the process easy, and appreciated being able to pay with a credit card. Making gifting simple, flexible, and enjoyable is always our goal, and your feedback lets us know we are on the right track. We truly appreciate you choosing Giftcards.com and hope to help you again soon.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

I like being able to make transfers

I like being able to make transfers

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Terrell,

Thank you for the great review! We’re happy to hear that you enjoy being able to make transfers—convenience and flexibility are important to us, and it’s great to know this feature is working well for you. We appreciate you taking the time to share your experience and for choosing Giftcards.com.

Warm regards,
Josh R.
Giftcards.com

Rated 3 out of 5 stars

It was fast and easy

It was fast and easy, but there was no way to leave a message for the recipient.

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Margin,

Thank you for sharing your feedback with us—we’re glad to hear the ordering process was fast and easy. We understand, however, how disappointing it can be not to have the option to include a personal message for the recipient, as that can be an important part of giving a gift. Your comment is appreciated and helps us identify areas where we can improve the experience, and we’ll be sure to share this feedback with our team as we continue to enhance our services.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

Fast easy transactions every time!

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hi there,

Thank you for taking the time to share your 5-star review. We are happy to hear that you have consistently experienced fast and easy transactions with Giftcards.com. To help us further assist and properly document your feedback, please check for an email from noreply.notifications@trustpilot.com and follow the instructions to provide the requested information. We appreciate your support and look forward to continuing to serve you.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Secure and fast!

Quick and easy as well as secure! Great way to gift an older teen money in a way that they will be able to use it right away! :)

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello there,

Thank you so much for your kind 5-star review. We are thrilled to hear that you found the experience quick, easy, and secure, and that it worked so well as a gift for an older teen. Providing a convenient way for recipients to use their gift right away is exactly what we aim for. We truly appreciate you taking the time to share your experience and hope to assist you again in the future.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Everything's easy to locate in the…

Everything's easy to locate in the browser.That customer service is good.It's just good experience.They're good.I recommend them and they're fast delivering

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Richard,

Thank you so much for the 5 star review and for recommending Giftcards.com. We are happy to hear that our website was easy to navigate, our customer service met your expectations, and your delivery was fast. Your feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

It's easy and seamless

It's easy and seamless

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Azeem,

Thank you for your positive review! We’re so glad to hear you found the experience easy and seamless—that’s exactly what we strive to deliver. Your support and feedback are greatly appreciated, and we look forward to helping you with your gifting needs again in the future.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

Great and easy experience

Great and easy experience! Love the e-gift cards

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Leonard,

Thank you for the kind words and the 5-star rating! We’re thrilled to hear you had a great and easy experience and that you love our e‑gift cards. Your feedback reinforces our goal of making gifting simple and enjoyable. We’re glad to have you as a GiftCards.com customer!

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

It was easy to set up

It was easy to set up, and my daughter was able to access the funds without an issue.

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Stephanie,

We really appreciate you taking the time to share this wonderful feedback! It’s great to hear that the setup process was easy and that your daughter was able to access the funds without any issues. Knowing our service worked seamlessly for both of you is incredibly important to us. Thank you for trusting GiftCards.com!

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

super easy and convient way to order…

super easy and convient way to order gift cards, it goes directly to their email address

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Jessica,

Thank you so much for the 5-star review! We’re happy to hear that you found our platform super easy and convenient, and that the gift card delivery directly to email worked smoothly. Making gifting quick and hassle-free is exactly what we aim for, so your feedback truly means a lot to us. Thanks for choosing GiftCards.com!

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

What a great way to gift a our grandson…

What a great way to gift a our grandson on this graduation. It was easy!

5 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Bill,

Thank you for the wonderful review and congratulations to your grandson on his graduation! We’re honored to be part of such a special moment and are so glad to hear the gifting process was easy for you. Your feedback means a great deal to us, and we appreciate you choosing GiftCards.com to celebrate this milestone.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

This is my favorite website for gift…

This is my favorite website for gift cards!

4 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello,

We truly appreciate your kind words and 5-star review! Hearing that GiftCards.com is your favorite website for gift cards means so much to our team. We’re grateful for your continued trust and are happy to be your go-to destination for gifting. Thank you for choosing GiftCards.com—we’re always here to make gifting easy and enjoyable!

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

Easy to use

Easy to use! Have used before and am impressed that GiftCards.com only charges for the gift with no added fees.

4 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Cory,

Thank you so much for taking the time to share your experience and for the 5-star rating! We’re thrilled to hear that you found our site easy to use and appreciate our no-added-fees approach. It means a lot to us that you’ve used GiftCards.com before and continue to feel confident choosing us. We truly value your support and look forward to helping you again whenever you need a gift!

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

Very simple and easy to use.

Very simple and easy to use.

3 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Glenda,

Thank you for taking the time to share your feedback. We’re glad to hear you found the experience simple and easy to use, and we truly appreciate your 5-star rating and support on Trustpilot.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

A simplistic way of gift giving!

5 February 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Vonney,

Thank you for the kind 5‑star review! We’re happy to hear that you found Giftcards.com to be a simple and convenient way to give gifts. Making gift‑giving easy and stress‑free is exactly what we aim for, and your feedback lets us know we’re on the right track. We appreciate you choosing us and hope to continue supporting your gifting needs!

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

Easy peasy!

I had trouble with the business website, but this worked out easily. Thank you!

2 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello,

Thank you so much for your 5‑star review! We’re glad to hear that although you encountered trouble with the business website, Giftcards.com was able to provide an easy and smooth solution. Creating a simple, reliable experience is important to us, and it’s wonderful to know we were able to help when you needed it. We truly appreciate your feedback and your trust in our service!

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

The fact that th website is designed in…

The fact that th website is designed in a way that's easy to navigate.

2 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Daja,

Thank you so much for your 5-star review and for taking the time to share your feedback with us! We are very happy to hear that you found our website easy to navigate, as creating a smooth and user-friendly experience is one of our top priorities. Your kind words truly motivate our team to keep improving and delivering the best possible service. We appreciate your support and look forward to assisting you again with your future gift card needs.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Love giftcards.com

Fast, easy and always reliable! Love giftcards.com

2 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Stephanie,

Thank you so much for your 5-star review. We are really happy to hear that you find our service fast, easy, and reliable. Customer trust means a lot to us, and it is great to know we are meeting your expectations. We truly appreciate you choosing us for your gifting needs and look forward to serving you again soon.

Regards,
Maurice V.
Giftcards.com

Rated 4 out of 5 stars

Missed a friend's birthday

Great fast and easy way to send a belated birthday gift via text message, bypassing the pony express. 😀

2 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Dawn,

Thank you so much for the review. We love your pony express comparison and are thrilled to hear that sending a belated birthday gift by text was fast, easy, and convenient for you. It is great to know our digital delivery helped you save time while still making someone’s day special. We truly appreciate you choosing Blackhawk Network and hope to help you send many more smiles in the future.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

My experience was quick and easy

My experience was quick and easy. Love the fact that I can get gift cards and make bi-weekly payments until it's paid off. Makes life much easier. ZIP can do no wrong in my eyes. Everything always works out perfectly and go smoothly. They have lots of different gift cards to choose from. Love ZIP!!!!

1 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Irene,

Thank you so much for the 5-star review. We truly appreciate you taking the time to share your experience. It is great to hear that purchasing gift cards and using ZIP’s bi-weekly payments made the process quick, easy, and convenient for you. We are glad everything worked smoothly and that you found a wide selection of gift cards to choose from. Your positive feedback means a lot to us, and we are happy to be part of making things a little easier for you.

Regards,
Maurice V.
Giftcards.com

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