Gigantti Reviews 

oven arrive as broken. After 2 weeks from reclamation still no answer at all. Customer service wont help neither. They just say that reclamations are handled at different department.

I bought product in this store and didn't like it. I want to place a review for a product in this store (this store shows product rating) but their system do not have a button to submit review. I'm contacted support to ask how I can place a review and got response that they send an offer to place a review randomly to few percent of their customers "These email reviews come randomly and unfortunately cannot be influenced. If you receive this email, you will receive it as a separate email. 😊". It's calls reviews fraud. I think that company allows to place only positive reviews on their pages.

I've had a horrible experience with Gigantti's customer service. My dishwasher has been broken for over a month now, and they refuse to replace it until the manufacturer checks it out. But the manufacturer isn't doing anything either! I'm stuck without a working dishwasher, and neither Gigantti nor the manufacturer are taking responsibility. It's frustrating and unacceptable to deal with such poor service. Definitely won't be shopping here again!

Tried to call them multiple times but no answer. Awful customer service

The microwave I ordered was delivered with a gap in the door and clearly faulty. When contacting customer service I was informed that I had to somehow carry this heavy item to posti to return or pay myself for them to collect. I have no car which is half the reason I ordered the microwave online with home delivery in the first place. Now I am stuck with even more inconvenience and having to pay more money for their f%#k up. Never doing business with them again.

DO NOT DO BUSINESS WITH GIGANTTI!

Purchased a 200 euro pair of Bose earbuds that stopped working 18 days after purchase. When I returned to the store I bought them from in Espoo, I was told that after 14 days they would have to be sent to a service repair shop where they would determine if I should receive a new pair. This I was told would take up to 2 weeks. When at 4pm I asked to speak to someone capable of making an informed decision, I was told that all managers had gone home for the day.

Buy a product. Keep it for just over 2 weeks. Bring it back to the store so they can keep it for the next 2. Are you kidding me?

HORRIBLE CUSTOMER SERVICE.

DO NOT DO BUSINESS WITH GIGANTTI. WORST CUSTOMER SERVICE IN FINLAND, AND THATS SAYING SOMETHING...

Great service from Karnek at 4045 Gigantti Itäkeskus, much appreciated!

They are trying to create a marketplace, but managing any returns or customer service situations is a nightmare. And these are often needed as their marketplace partners are selling non-brand items but letting consumers think that the product would be the original manufacturers.

I ordered the monitor on March 1st early in the morning. Delivery bring. The customer support is terrible, rude and completely unhelpful and merciless. The posti says that the electronic form of the parcel has been registered and they are waiting for the parcel from Giganti. Because the electronic form has been registered, it means the order has been processed and they cannot change anything. I can get my money back after I receive my monitor and I can take it to the store and wait 5 banking days for my money to come back. But they did not sent it at all after almost 7 days. As a result, the Monitor was not sent from Giganti to the Posti and nothing can be done, wait, they say. Expected delivery date March 6th, ordered March 1st. Was ordered as a birthday gift. birthday is 6th. It's March 7th now. The monitor is not yet in the Posti, the money cannot be returned, nothing can be done!!!!!!!!! GUYS DON'T MAKE TERRIBLE MISTAKES DON'T BUY ANYTHING FROM THIS STORE SAVE YOUR TIME, NERVES AND MONEY! NO ONE KNOWS IF YOU WILL GET SOMETHING IN THE END.
was tired of waiting and ordere 6th of march same model from POWER and...... its already moving to my place. will come tomorrow. thats all you need to know about megaslow giganti turtle.

Bought a monitor from them with home delivery (Bring.fi), the initial delivery date was quickly postponed and a new delivery date was given. Gigantti website stated that the delivery was supposed to be today but the tracking of the package has not been updated for a few days already. Bring customer service (do they actually bring anything?) doesn't seem to know for sure where the package is and Gigantti's customer service tells you to contact Bring customer service because all they know is the same as Bring knows! My advice: avoid Gigantti and Bring like the plague (I should have read Trustpilot reviews before ordering, silly me...)
Update: The item arrived the next day PostNord. Still I think that they really need to improve their service considerably and stick to the delivery timeframe provided when ordering (that should be accurate and reliable).

My first and definitely last experience with Gigantti was deeply disappointing. I purchased a washing machine, which was delivered faulty not once, but three times despite my repeated complaints. The entire ordeal was a time-consuming mess, ending only with a refund after significant inconvenience and additional expenses on my part for external laundry services.

Despite the repeated issues with the washing machine delivery, they offered no real solution to rectify the situation. It seemed their priority was not to lose a single cent, even at the expense of customer satisfaction and loyalty.

Terrible shop. Delivery date was changed few times. In the end its still somewhere, but not in post. So i cant receive my money back and no parcel in the end. Calm down and wait.
F!!! Gigantti. They stealing your time and money.

I bought a Litter Robot 4 in Gigantti Finland via online shop. We had the previous model Litter Robot 3 for many years and directly bought this one from the Manufacturer in the US as it was not available in back then in Finland.
We was very happy with it and after many years of use it brook down so we ordered the new model directly here with Gigantti as they had it now in their product line.
After we received the delivery of the new model I saw immediately that this will not work for our cat as this new model was far smaller as the previous model.
And this exactly happened, the cat did not even used it ones.
So I contacted Gigantti via email for the return or exchange to the other older model, which they also sell. The phone customer service hotline don’t offer English support which I understand that they of course have limitations on the phone but I expected that we could work it out via email.
After 5 days and constant reminding the Gigantti service team I eventually received a short annswer to tell me that there is no return option!? Every company, who sells this product accepts return, even the manufacturer. But Gigantti not ??????? It was not even used and I wanted simply to change it to the older, but bigger model.
I explained this all via email but I assume no one really looked into it.
Thank you Gigantti, for not taking the time to look probably in my email request, not answering my questions, telling me to contact the phone service where no one speaks English and finally not given the return offer to me, even thought the product was not used.
I’m sitting now with a brand new unused 1000€ product which we cannot use.
Well…… worst experience ever!!!!!

Terrible customer service experiences from Gigantti Forum stuff!

I bought an SD card from Gigantti online. Their website shows an SD card with 100MB/s but I received an SD card with only 85MB/s. I asked them to replace the wrong item, but they refused. I used to buy TVs, audio equipment, etc and now they will lose a good customer because of an SD card that costs 5.95 Euro!

I buy an ipad at the store, the staff didn’t smile alot, but they was very helpful. I had hard time because i set my limit card too low so the card cant be used, and the staff help me to change my limit card since the bank app was full with finnish language and i didnt understand because im the foreigner. So the experience was good overall

Two separate warranty cases in less than a year have been following the same formula. Gigantti first sold me an extended warranty. Then they've been using their own service company for these unfortunate product defect inspections during the initial warranty period, that just bluntly denied the defects being warranty cases. In other words, they've tried to sell me the same products during the warranty period a second time. First case was eventually my loss as I didn't realize to take the reclamation further, but in the second case I sent the product out to manufacturer. The manufacturer said that it indeed was a warranty case. But as I disagreed with Gigantti's own service company, they charged me an inspection bill of 40€. I will never again buy anything from Gigantti and neither should you. Don't reward a company that treats customers like this.

I bought a washing machine in November with delivery in December, but I got a notification that I had to change the delivery date and the only options were to reschedule the delivery for February.
Waiting 4 months for a washing machine is not normal...

I made in Gigantti web shop ONE order with 5 items and Klarna billing. Delivery was forced in 4 separate deliveries and I couldn't choose same delivery point! Now when I have collected those packages from different places (needed car), Klarna is sending piece by piece bills for each. Unbelieveble!

THIS GARBAGE HOMEPAGE IS THE MOST DISTURBING ON THE INTERNET. SUCHA VARIATY TO BUY AND NOTHING IS WORKING. NOT SEARCH, NOT LOGIN, NOT THEIR ONW CAMPAIGN. AND THIS IS NOT THE FIRST DAY IM EXPERIENCING THIS . LIKE HOW THAT CAN BE THAT BAD? IS IT REALLY THAT HARD TO FIX THE HOMEPAGE FOR THEIR OWN CLIENTS? 1 min you can login and do something, next 15-20 minutes NOTHING IS WORKING.