Gillmans Reviews 

3,259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient online ordering process and the extremely helpful, professional staff who provide exceptional assistance both in store and during delivery. Consumers note that new appliances are delivered promptly, carefully handled, and expertly installed by polite teams who ensure everything works properly. Some reviewers were not happy with the delivery communication, mentioning unexpected arrival times, short notice, or a lack of proper tracking details. A few other people also felt that minor product damages and occasional delays in receiving updates regarding scheduled delivery dates needed improvement.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Product

Consumers find product to be positive, highlighting a great selection and competitive pricing. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their polite, helpful, and professional... See more

Service

Customers report overwhelmingly positive experiences with the overall service, highlighting prompt,... See more

Order

Users describe positive interactions with order, noting that the process is generally straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice showroom. Makes a difference actually seeing things not just online. Also nice to speak with a real person who knows the appliances first hand and was able to give good advice unlike most call ha... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the water feed to my washing machine. Fortunately for us, the engineer was thorough and resourceful. He could have shrugged and left us without a washing machine for anot... See more

Company replied

Rated 5 out of 5 stars

The service team set up a service call quickly and checked our warranty for us. All the calls were friendly and helpful. The engineer who visited us was thorough and careful. He called to introduce hi... See more

Company replied

Rated 5 out of 5 stars

This must be the 5th or 6th appliance we've purchased from Gillmans over the years. They always seem to have very competitive prices and their service is excellent. This time we've purchased a Siemens... See more

Company replied


Company details

  1. #58 of 134 best companies in Appliance shop

Written by the company

GILLMAN’S A true family run business established in Gloucester in 1969 by Erika and John Gillman. Annabelle and Robert Gillman, the second generation of the Gillman family are the current owners/directors of the business. Gillman’s operate a large retail showroom in Gloucester, a second retail showroom in Ross-On-Wye and also a brand new commercial showroom in Exeter. We pride ourselves on product knowledge, customer service and being a truly family run independent business employing 85 people as of July 2024. We at Gillman's pride ourselves in being the one stop shop for all commercial and domestic appliances for both sales and service.

Free Delivery

Fast, free delivery service

If you live within our Golden Sales Service area, of Gloucestershire, Herefordshire, Swindon, Oxford, Bristol or Bath and your order is over £150.00 we offer free delivery for you, we also unpack your appliances for free!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,259)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitively prices

Excellent washing machine cleaner, it is expensive but was competitively priced.

24 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Good team effort

The team that delivered our freezer was polite, efficient and completed the task of removing our old freezer with the minimum amount of disruption

24 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Good service

Great price and a great product.

17 January 2026
Unprompted review
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Fantastic service from Gillmans

Fantastic service from Gillmans! Both experiences using this company have been excellent!
The delivery drivers were great and very helpful. Nothing was too much trouble, super polite and very respectful. Thank you.

22 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Purchased dab radio but had to return

Purchased dab radio but had to return, no fault of Gillmans, handled everything professionally and efficiently. Thank you.

12 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Competitive prices, helpful staff

Competitive prices, very helpful staff at Saint Oswalds Rd, Gloucester. Delivery available, although we chose to collect the applicance. When we arrived at the Gloucester branch the staff were very helpful and attentive. A great service.

19 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Positive experience

I ordered my appliance online a very straightforward process , the price was extremely competitive. I was offered a delivery date with a very short lead time. The appliance arrived on the day promised the tracking system allowed me to plan the arrival. The delivery personnel were pleasant and helpful , all in all a very painless experience .
Based on my experience I would have no hesitation recommending this company to friends & family .

19 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 4 out of 5 stars

I chose a new range cooker and Gillmans…

I chose a new range cooker and Gillmans price was the best by several hundred pounds. Delivered within 7 days by two helpful friendly men who positioned it in my kitchen. I would have given 5 stars but the email confirming the delivery day which was scheduled didn’t arrive until 2 days after cooker arrived! Tracking on the day however was very good.

7 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Great customer service

Great customer service.
Prompt secure delivery
Quality products

27 November 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Smooth from start to finish

Smooth from start to finish. Ordered a fridge for next day collection, no issues, friendly staff and organised.

16 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 1 out of 5 stars

So we bought a washing Dryer asked if…

So we bought a washing Dryer asked if there is any difference in height & was told nothey are all the same so bought an AEG. However it didn't fit, it was too tall, (simple mistake)to swap it to one that did fit we would have to pay a 20% restocking charge £90 which wasnt negotiable. I brought it back to store so no cost to Gillmans, then in the discussions i found out they range in height from 830mm to 850mm so we were given the wrong information.
I think after 25 years of buying all my electrical appliances from the store, i have bought my last item.

9 January 2026
Unprompted review
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Reply from Gillmans

Good afternoon. Our store sales Manager will make contact with you shortly to discuss the problems that you have had with your order.

Rated 5 out of 5 stars

The price was excellent

The price was excellent. Tracking for the delivery was accurate and delivery was smooth and helpful.

15 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Faultless experience and great prices

The whole transaction was simple and straight forward, the price was very competitive and communication about the delivery was spot on.
I will definitely look at Gillman's next time I need to make an appliance purchase.

8 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery as expected

6 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Easy and reliable

Easy and reliable

11 January 2026
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future

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