Gilmartins Reviews 

242
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the polite and professional tradespeople who arrive promptly, explain issues clearly, and complete repairs with remarkable efficiency. People frequently mention that work areas are always left spotless and tidy, ensuring a smooth and pleasant experience from start to finish. However, some people mentioned experiencing frustrating communication delays, missed appointments, and long waiting times when trying to reach customer support. Others reported dealing with poor workmanship, uncompleted tasks, and temporary fixes that ultimately failed to resolve the underlying problems properly. A few reviewers also noted that some visits resulted only in assessments rather than actual solutions.

What people talk about most

Service

Reviewers express ambiguous feedback about service, with some customers reporting prompt and professional... See more

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated professionals and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. While... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many consumers praise... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration with unreachable support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted too give Gavin a 5 star but the app would not allow me . Gavin came nice and early bang on time.. He was very present and respectable, he kept his work area very clean also I noticed he c... See more

Rated 5 out of 5 stars

Had a repair scheduled for cracks in grout and tiles in the bathroom. Shikesh from Gilmartins arrived promptly on the dot, completed the work to an excellent standard and fixed additional work that wa... See more

Rated 5 out of 5 stars

Ryan was very friendly he was knowledgeable he listened to me explaining the problem and got the job done .he was well equipped experienced and knows what he was doing. Can he be the one to attend if... See more

Rated 5 out of 5 stars

The contractor went above and beyond to resolve our problem, some of the clips has degraded in our shower unit causing a leak, he went and got the required parts and made sure the shower was in safe w... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

242 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(242)

221 reviews in the last 12 months

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Rated 5 out of 5 stars

Bathroom tiles

Troy who did my bathroom replacing wall tiles did an excellent job keeping me updated throughout, making sure I was happy with each element, also trying to keep mess to a minimum buy tidying as he went along.
Really happy with outcome.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Wanted to say Thank you to Ryan B for…

Wanted to say Thank you to Ryan B for arriving at the property on time and with all the correct tools for the job.
I say this because in the past we have had random Tradespersons turn up who was only odd job person.
So nice to have a proper tradesperson for once.
Ryan vey informative and respectful too.
He plastered over a resent repair that had not been finished by air ventilation tradesperson and said he would be back in a few weeks to finish the job.
Thank you once again, and let's hope Gilmartins finally has a few more great tradspersons who do the job correctly.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Drain pipe leaks

Very happy with the service I received from Gavin French .My appointment was moved to an earlier date, which I really appreciated. Gavin arrived on time and although he wasn’t able to fully resolve the problem, he made sure that I can now use the bathroom sink safely without worrying about water leaking onto the floor.

He explained that a more substantial repair/replacement is needed and assured me that he would include this in his report to the office.

I also asked him about a separate issue with my kitchen sink. He was very helpful, answered all my questions and said he would include this in his report as well.

Gavin was friendly, helpful and professional. He completed everything quickly, cleanly and neatly, and I was very pleased with the service.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

I want expecting anyone to come to fix…

I want expecting anyone to come to fix the problem until Friday. Then I got a message to say Gavin was on his way. Wow what a brilliant guy. He fixed the problem straight away ,polite and very respectful.
Thank you so much to Gavin French.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely polite

Lovely polite gentleman that painting my ceiling in bathroom. Also went above and beyond and sorted some pealing paint in my kitchen.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a bath and wash basin replaced by…

I had a bath and wash basin replaced by Gavin French, he was polite, respectful and professional, he let me know each stage of the work and how it was progressing, Gavin also cleaned leaving no mess behind. Thank you Gavin.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Gavin French - helpful

Gavin French was really helpful in explaining everything. He said he will provide a full report summary of what's been fixed. Thank you.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Gavin French

Gavin came out, was here for a while claimed he had fixed the blocked toilet claiming there was a j cloth blocking the toilet. Left assuring everything was fixed, flushed the toilet and has now flooded throughout the ceilings and now is almost falling through. Is a disability household so is vulnerable however the company Gilmartins don’t want to answer the phone and constantly ending the call. NOT a happy customer.

14 August 2026
Unprompted review

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