Gilson Gray LLP Reviews 

I had a very poor experience with Gilson Gray during my recent property purchase.

Communication was consistently reactive rather than proactive. I was usually left chasing for updates, and when responses did come, they were often vague and lacking detail. At times, weeks went by with no meaningful progress or explanation of what was happening.

More concerning were issues with accuracy and case handling. I was told enquiries had been raised with the seller’s solicitor when they had not actually been sent, and when they finally were, they included multiple errors that did not relate to the property (for example, the wrong build date and requests for non-existent features). This caused unnecessary delays and undermined my confidence in the process.

There was also a key issue around gifted equity versus gifted deposit that caused delays, which I was never informed about directly. I only found out through the seller. I received little to no advice or communication on this, despite its importance.

I raised a formal complaint and later followed up with further evidence, but did not receive any response to my second email.

Overall, the lack of communication, attention to detail, and ownership of the case caused significant stress and put the transaction at risk.

I read the reviews here beforehand, but I didn't acknowledge them as wrote them off as overly-disgruntled customers. Unfortunately this wasn't the case.

I would encourage others to shop around, take notice of poor reviews and trust your gut - if the service feels cold and disconnected in the first interaction, it's probably going to stay that way.

Ellie and Sarah were absolutely amazing! Kept us informed, explained everything and made it such a smooth process. Thank you so much.

What can I say , Alana Arthur was exceptional, kept me informed during each stage of the process. Open and approachable throughout and delivered ahead of plan to prevent any undue worry. Truly fantastic with 5 star service. Would highly recommend 👌

Very good experience from start to finish selling my property. Alana kept us informed at every stage and communicated all relevant and necessary information and answered any questions. From my side of things, I had all the initial and necessary questions that I would need to answer, from there things went smoothly and without any unnecessary delays. I believe this is down to the efficient work being done by Alana and her firm.

Gilson Gray LLP, completed conveyancing on our property sale. I found them highly responsive and efficient. All communication was polite, comprehensively keeping us abreast of progress. Our primary contact was Alan Craig who did a sterling job, however all the individual's we communicated with at Gilson Gray were equally helpful and effective. Highly recommended for a fuss free sale.

Charlotte Richards has been fantastic and incredibly helpful in assisting with updates and always comes back to me promptly.

I had a very positive experience working with Caitlin Fraser during my house purchase(Plot 130 Boclair Mews Bishopbriggs). She handled the entire process with professionalism, efficiency, and great attention to detail, ensuring everything progressed smoothly from start to finish.

Caitlin was always approachable, responsive, and clear in her communication, which made the process much less stressful. She kept me well-informed at every stage and was proactive in addressing any queries or concerns.

I would highly recommend Caitlin Fraser to anyone looking for a reliable and competent solicitor. Her support and expertise made a significant difference in making the purchase experience seamless and straightforward.

Kerri was a great help with all our needs. When she was on holiday there was always someone there to confirm anything we needed and we were kept in the loop with everything during the process.
Great firm and lovely staff!

The whole team provided prompt, friendly and professional service. Leigh Carrie ensured we were kept updated and settled everything on the due date. She did an excellent job.

Excellent service from Rebecca and the team, many thanks

Our experience was brilliant, very smooth process helped by the wonderful staff. Any questions were answered swiftly, sale was completed on time. Highly recommend.

I was recommended to use Gilson Gray through my estate agent. Aliza was my conveyancer for selling my property and then buying a property a short time later. I was really impressed with how organised and on the ball Aliza was with everything. Unfortunately we experienced some delays in our sale which was out of our control however Aliza was always ready with everything that was needed and pushed the other solicitor firm to speed up.
When it came to buying our property this was a real easy process. I was kept informed by Aliza all the way through the process and although they have a online tracker you can use to view progress, Aliza would keep my informed and updated and did always respond really promptly with any questions I had by email and phone.

I am really happy with the service that Aliza and her team provided. I would highly recommend anyone to use this firm and in particular Aliza and her team.

First solicitor got our names wrong twice. Then got one of our emails wrong. We requested a different one and things went better. Polite staff.

We had an outstanding experience with Rachel Greig during our house move. Due to delays in the chain, we were suddenly given less than a week to meet our date of entry, which could have been incredibly stressful. Rachel went above and beyond to make it happen, handling everything efficiently and keeping us updated in the progress. Her commitment, clear communication, and attention to detail were truly impressive. We’re extremely grateful for her support and would highly recommend her services.

From the first introduction Alan Craig gained our trust. He was efficient, amicable and professional. Communication and response time was excellent throughout the process. His approachable and friendly manner meant that we felt comfortable to ask questions and raise queries. Alan was persistent and determined in his efforts to see the process through. We could not have asked for a better solicitor.

Sandra was the one who has been helping me with buying my home. She was lovely, happy to answer any questions I had and willing to answer the phone if I called.

Very professional and helped make the process smooth and simple.

Alan was very professional, explained everything perfectly and was very easily accessible. Very prompt email replies, made what was a stressful time much more bearable, would highly recommend Gilson Gray to friends and family

Gilson Grey, especially Orla, were excellent throughout the whole processes of selling my property. Professional, knowledgeable and prompt to answer any questions

Complete satisfaction. Rachel Greig will brilliant all the way through to settlement and couldn’t have communicated the steps and the process any better to a first time buyer. Highly recommend Gilson Gray LLP to anyone looking for thorough guidance and simplicity.

Rachael was very professional always kept us well informed also she was always available would definitely use Gilson an gray again many thanks Campbell Rogerson