Outlined what would happen and kept me informed. Sandra was very personable and professional in what was a very emotional and sad decision for us.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rachel Greig has been an absolute dream for us! Great communication, always updating us and keep us right through the process! Would highly recommend for anyone looking to buy their first property... See more
Company replied
Steven spent time to explain the legal agreement in a way I understood. He liased with HR and kept me informed at every stage.
Company replied
Responsive and prompt when I had any queries, helpful in ensuring everything was prepared for the sale of our property. Would use them again, very happy with service.
Company replied
Company details
Written by the company
A UK-Wide Leader in Legal, Property and Financial Services Serving clients with offices across the UK, Gilson Gray takes pride in providing comprehensive and high-quality services wherever you are. Whether you’re seeking legal advice, property assistance or financial services, our national firm is here to help. We’re dedicated to developing a long-term relationship with you to ensure you always have the legal resources you need.
Contact info
29 Rutland Square, EH1 2BW, Edinburgh, United Kingdom
- 0131 516 5354
- info@gilsongray.co.uk
- www.gilsongray.co.uk
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Smooth experience while selling a…
Smooth experience while selling a property, communication was good.
3 August 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Iain, for your kind review.
We're pleased to hear you had a smooth experience selling your property and that you felt well informed throughout the process. Thank you for choosing Gilson Gray, and we appreciate your feedback.
Kind regards,
Gilson Gray
Charlotte at Gilson Gray was fantastic
Charlotte at Gilson Gray was lovely! We were buying our first home with lots of questions, communication was prompt, clear, professional and Charlotte was always so helpful and happy to explain things to us even with some last minute back and forth with the house sale, she was amazing!
We can say the same for the other people we spoke to at Gilson Gray, who were always polite and happy to help too, thank you.
The portal was easy to use and navigate, all documents and requirements explained well and all smooth.
Highly recommend!
20 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for your wonderful review.
Congratulations on buying your first home! We're delighted to hear that you had such a positive experience and that you felt supported throughout the process.
We know there can be lots of questions when buying your first property, so it's fantastic to know the clear communication, guidance and support made everything feel straightforward.
Thank you for your kind recommendation and for choosing Gilson Gray. We wish you every happiness in your new home.
Kind regards,
Gilson Gray
My contacts Alan and Alana were great…
My contacts Alan and Alana were great and pulled out all the stops to get the sale and forward purchases done. The thing that let the company down was on boarding process.
24 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Corry, for your feedback.
We're really pleased to hear that Alan and Alana were able to support you with your sale and onward purchase, and that their efforts made a positive difference.
We also appreciate your comments about the onboarding process. Feedback like yours helps us identify where we can improve, so thank you for taking the time to share your experience.
Kind regards,
Gilson Gray
As a first-time buyer
As a first-time buyer, the whole process felt daunting and full of unknowns, but Rachel Greig made everything smooth, clear, and stress-free from start to finish. Highly recommend
14 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Edina, for your lovely review.
Congratulations on buying your first home! We know taking that first step onto the property ladder can feel overwhelming, so it's wonderful to hear that the process felt clear, straightforward and far less stressful than you expected.
Thank you for your recommendation and for choosing Gilson Gray. We wish you every happiness in your new home.
Kind regards,
Gilson Gray
Alana has show professionalism
Alana has show professionalism, empathy and understanding in the selling process. Will always get back to you and most importantly cared. Even in difficult situations Alana has been a true asset to the firm.
31 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for taking the time to share your experience with us.
Your kind words mean a great deal. Selling a property can be an emotional and sometimes challenging experience, so it's wonderful to know you felt supported with professionalism, empathy and genuine care throughout the process.
We truly appreciate your recommendation and thank you for choosing Gilson Gray. We wish you all the very best for the future.
Kind regards,
Gilson Gray
Exceptional Customer Service
Moving home is often described as one of life’s most stressful experiences, especially when it comes to navigating all the legal elements — but Tracy and the team at Gilson Gray transformed the entire journey into something genuinely seamless, calm, and completely stress‑free. Their consistent communication, attention to detail, and proactive updates meant we never felt out of the loop for a single moment.
From day one, Tracy provided clear guidance on what needed to be completed and when, breaking everything down into simple, manageable steps. Her ability to explain complex legal processes in a reassuring, down‑to‑earth way made a huge difference. Nothing was ever too much trouble — whether it was a quick question, a moment of reassurance, or a detailed explanation, Tracy was always at the end of the phone, ready to help with genuine warmth and professionalism.
The online portal was another standout feature. It was incredibly easy to use, intuitive, and made uploading documents and tracking progress effortless. Having everything in one place gave us real confidence and clarity throughout both the sale and purchase.
What really sets Gilson Gray apart is the feeling that you’re being looked after by people who truly care. Tracy and her team brought a level of calm, competence, and kindness that turned what could have been a stressful process into an experience we genuinely appreciated.
It has been an absolute pleasure dealing with Gilson Gray, and we would highly recommend them to anyone looking for a conveyancing team who combine expertise with exceptional customer care. They made our move smoother, easier, and far more enjoyable than we ever expected.
30 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you so much, Ross, for taking the time to leave such a thoughtful and detailed 5-star review.
We're absolutely delighted to hear that your move was such a positive experience. We know buying and selling a home can be one of life's most stressful milestones, so it's incredibly rewarding to know that the support, clear communication and reassurance you received helped make the entire process feel smooth, calm and well managed.
It's wonderful to hear that the guidance you received at every stage, along with the ease of using our online portal, gave you confidence throughout both your sale and purchase.
We strive to provide a service that is not only professional and efficient but also genuinely supportive, so it's fantastic to know this came across in your experience.
Your recommendation and kind words mean a great deal to us. Thank you for placing your trust in Gilson Gray, and we wish you every happiness in your new home.
Kind regards,
Gilson Gray
Gilson Gray LLP
Gilson Gray LLP . Used Gilson Gray LLP for buying a home, they were a good efficient legal team and got back to me quickly with any enquiries. A special thanks to Kirsty McNally paralegal who did much of the hard work.
24 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Alex, for taking the time to share your experience.
We're delighted to hear you found the team efficient and responsive throughout your home purchase. It's great to know the communication and support helped make the process a positive one.
Thank you for choosing Gilson Gray and for your kind recommendation. We wish you every happiness in your new home.
Kind regards,
Gilson Gray
Amazing smooth experience from start to…
Amazing smooth experience from start to finish when selling our home. Very professional and reassuring with any questions answered straight away. Thanks Kirsty!
24 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Alia, for your wonderful review.
We're so pleased to hear your home sale was such a smooth experience from start to finish. It's great to know you felt supported throughout, with your questions answered promptly and reassurance whenever you needed it.
Thank you for choosing Gilson Gray. We truly appreciate your kind recommendation and wish you all the best for the future.
Kind regards,
Gilson Gray
Tia and Marie great service
Hi Marie and tia done a fantastic job selling our property excellent service helped us get through it thanks dereknelaine
27 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Derek and Elaine, for your lovely review.
We're delighted to hear you had such a positive experience selling your property. It's wonderful to know you felt supported throughout the process, and we truly appreciate your kind words.
Thank you for choosing Gilson Gray and for your recommendation.
Kind regards,
Gilson Gray
Sally has made a normally stressful…
Sally has made a normally stressful moving home process into a smooth enjoyable experience. We cannot recommend this company highly enough. Thank you Sally and her team.
24 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Joanne, for your lovely review.
We're so pleased to hear that your move was such a positive experience. Buying and selling a home can often be stressful, so it's wonderful to know you felt supported throughout and that everything went as smoothly as possible.
Thank you for your kind recommendation and for choosing Gilson Gray. We wish you every happiness in your new home.
Kind regards,
Gilson Gray
Great experience with Gilson Gray
My partner and I (both early 20s) enlisted the services of Gilson &Gray to purchase our first property.
The solicitor assigned to us was Alan Craig. From day dot, we found him extremely friendly, helpful, knowledgeable and quick to answer any and all of our questions.
The property in question proved to be very difficult to buy for a multitude of reasons, but Alan was there throughout, explaining and updating us as things progressed.
As a young couple, we don't have a lot of money, and we found the rate charged to be very reasonable.
Cannot recommend Gilson&Gray (Especially Alan Craig himself) enough.
31 January 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Mr Robertson, for taking the time to leave such a wonderful review.
Congratulations to you both on purchasing your first home! We know buying your first property can feel daunting, especially when unexpected challenges arise, so we're delighted to hear that you felt supported, informed and reassured throughout the journey.
It's fantastic to know that the guidance, clear communication and dedication you received helped make such an important milestone a positive experience. Your recommendation means a great deal to us, and we're especially pleased that you found our service both approachable and great value.
Thank you for choosing Gilson Gray. We wish you both every happiness in your new home and look forward to assisting you again in the future.
Kind regards,
Gilson Gray
I highly recommend Gilson Gray…
I highly recommend Gilson Gray Solicitors for anyone buying or selling a property. Alice Baker was exceptionally clear, efficient and proactive. My calls and emails were answered promptly and Alice navigated through complications with ease and professionalism keeping me fully updated throughout the process. I would not hesitate in using Gilson Gray in the future.
20 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Ms Alison, for your thoughtful recommendation.
We're so pleased to hear that you had such a positive experience with your property transaction. Navigating complications while keeping clients informed every step of the way is something we strive for, so it's wonderful to know you felt supported throughout.
Your kind words mean a great deal to us. Thank you for choosing Gilson Gray, and we look forward to assisting you again in the future.
Kind Regards,
Gilson Gray
Reply from Gilson Gray LLP
Thank you, Gail, for your 5-star review.
We're delighted to hear you received such great service. Your feedback is greatly appreciated, and thank you for choosing Gilson Gray.
Kind regards,
Gilson Gray
Used Gilson Gray for my sale and…
Used Gilson Gray for my sale and purchase and the experience was totally stress free. Every step of the way was simple. Wouldn't hesitate to recommend and use again in the future.
8 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you so much, Sarah, for your wonderful 5-star review.
We're delighted to hear that both your sale and purchase were such a positive, stress-free experience. Making the process as straightforward as possible is always our goal, so it's fantastic to know you felt supported every step of the way.
Thank you for your recommendation. We truly appreciate your trust in Gilson Gray and look forward to assisting you again in the future.
Kind regards,
Gilson Gray
Avoid G&G at all costs.
Do not use G&G. I was initially quoted a reasonable sum for conveyancing, with them knowing that the purchase was leasehold and required building safety checks. This price raised slightly halfway through conveyancing, then on the day of exchange it was raised by an additional £1,000, then DOUBLED. Knowing the sale would fall through if I failed to pay, I was forced to. This was a no-chain purchase that took over six months to complete, despite instructions asking them to get matters in order weeks in advance.
There is also administrative incompetence seemingly throughout the organisation. Wet ink documents weren't checked and had to be resigned right before exchange, inquiries from myself that relied on 3rd parties were asked one week before exchange (risky, as 3rd parties have no requirement to respond in time), despite being asked months in advance, and despite being a first time buyer, no process or documents were actually explained in any meaningful way. Additionally, questions and emails regarding progress and next steps were never clearly answered, or sometimes they were ignored for days. Certainly not worth the sum they demanded on completion. Avoid at all costs.
Not sure what I was expecting knowing that their conveyancing services are likely on par with their complaints procedure, but following a 7 week wait, G&G offered a £75 refund even after acknowledging their failings and sub-par service.
1 December 2025
Unprompted review
Extraordinary Efficient Service
Just wanted to say I could not recommend this solicitor enough, we have just had a completion completed for a house purchase. They worked with me every step of the way to aim for my completion date. Every document was discussed every step was I felt updated and reassured every week. Thank you to Danni Sullivan and team for the amazing service and hard work put in to complete my purchase.
20 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you so much for your fantastic 5-star review, Nadia.
We're absolutely delighted to hear that you had such a positive experience with your house purchase. We understand how important completion day is, so it's wonderful to know that the support, regular communication, and guidance throughout the process helped you feel informed and reassured every step of the way.
Your kind recommendation means a great deal to us. Thank you for choosing Gilson Gray, and we wish you every happiness in your new home.
Kind regards,
Gilson Gray
Professional and reliable service throughout
As a first-time buyer, I had a great experience with Gilson Gray.
A special thank you to Callum's team for the professionalism, patience, and excellent communication throughout the entire process. Buying my first home was completely new to me, but they took the time to answer all my questions clearly and kept me updated at every stage, which made everything much less stressful.
The purchase was completed smoothly, and I really appreciated the support from the whole team. I would happily recommend Gilson Gray to anyone looking for a reliable and professional solicitor.
26 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you so much, Sau, for your wonderful 5-star review.
Congratulations on your first home! We’re absolutely delighted to hear that your experience with Gilson Gray was such a positive one.
Buying your first property is a significant milestone, and we're so pleased that the professionalism, patience and clear communication from Callum's team helped make the process feel straightforward and far less stressful.
Your kind words and recommendation truly mean a great deal to us. Thank you for placing your trust in Gilson Gray, and we wish you every happiness in your new home.
Kind regards,
Gilson Gray
My solicitor was Rachel Greig and she…
My solicitor was Rachel Greig and she did an amazing job, very responsive, quick and made the process smooth for me. Shout out to her and the team !! And a big thanks.
16 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Yashi, for your fantastic review.
We're delighted to hear that your experience was such a positive one. Making the process as smooth and straightforward as possible is always our aim, so it's wonderful to know that the responsive and efficient service made a real difference.
We truly appreciate your kind words and your recommendation. Thank you for choosing Gilson Gray, and we wish you all the best for the future.
Kind regards,
Gilson Gray
Our overall experience from selling to buying was excellent
Our overall experience from selling to buying our new home has been excellent with Gilson Gray.
Alan kept us up to date and was very helpful in answering our queries.
Would not hesitate to recommend.
17 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for taking the time to share your experience.
We're so pleased to hear that your move, from selling your previous home to buying your new one, was such a positive experience. Keeping clients informed throughout the process is something we value greatly, so it's wonderful to know you felt supported every step of the way.
Thank you for your recommendation and for choosing Gilson Gray. We hope you're settling into your new home and would be delighted to assist you again in the future.
Kind regards,
Gilson Gray
Alan was very helpful
Alan was very helpful, always on hand to answer any questions, this made the process of buying my house incredibly easy.
14 July 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Hazel, for your lovely review.
We're delighted to hear that your house purchase was such a positive experience.
Buying a home is a significant milestone, and it's great to know that the support and guidance you received, along with having your questions answered promptly, helped make the process feel straightforward and stress-free.
We truly appreciate your feedback and thank you for choosing Gilson Gray. We wish you all the very best in your new home.
Kind regards,
Gilson Gray
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