Outlined what would happen and kept me informed. Sandra was very personable and professional in what was a very emotional and sad decision for us.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rachel Greig has been an absolute dream for us! Great communication, always updating us and keep us right through the process! Would highly recommend for anyone looking to buy their first property... See more
Company replied
Steven spent time to explain the legal agreement in a way I understood. He liased with HR and kept me informed at every stage.
Company replied
Responsive and prompt when I had any queries, helpful in ensuring everything was prepared for the sale of our property. Would use them again, very happy with service.
Company replied
Company details
Written by the company
A UK-Wide Leader in Legal, Property and Financial Services Serving clients with offices across the UK, Gilson Gray takes pride in providing comprehensive and high-quality services wherever you are. Whether you’re seeking legal advice, property assistance or financial services, our national firm is here to help. We’re dedicated to developing a long-term relationship with you to ensure you always have the legal resources you need.
Contact info
29 Rutland Square, EH1 2BW, Edinburgh, United Kingdom
- 0131 516 5354
- info@gilsongray.co.uk
- www.gilsongray.co.uk
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Happily recommend Gilson Gray
Alan was a great person to do business with - highly responsive and knowledgeable, always looking out for his client.
19 June 2026
Unprompted review
Reply from Gilson Gray LLP
We really appreciate your kind feedback, Stephen.
It’s great to hear that you received such responsive, knowledgeable and client-focused support throughout your experience with us.
Thank you for choosing Gilson Gray, and we would be pleased to assist you again in the future should you need us.
Best wishes,
Gilson Gray
Rachael Cassidy was a great help
Rachael Cassidy was a great help. Everything was quick and easy with good communication inbetween. Thanks a lot Rachael 😀🙌
22 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Kai, for your lovely feedback. We’re so pleased to hear that you had a smooth and straightforward experience, with clear communication throughout the process.
We really appreciate your kind words and thank you for choosing Gilson Gray.
Best wishes,
Gilson Gray
Clear communication great support
I sold my flat with Rebecca recently and was so delighted with the support. Clear communication, regular updates and a smooth clear process. I would definitely use this solicitors again.
19 June 2026
Unprompted review
Reply from Gilson Gray LLP
It’s wonderful to hear that you had such a positive experience selling your flat, Julie.
We’re delighted that the clear communication, regular updates and support you received helped make the process feel smooth and straightforward.
Thank you for choosing Gilson Gray. We truly appreciate your kind feedback and would be delighted to assist you again in the future.
Best wishes,
Gilson Gray
The team at Gilson Gray have been patient and incredible
The team at Gilson Gray have been wonderful throughout what became a very arduous process. To say we ended up in a drawn out sale would be an understatement and the team worked incredibly hard to keep things on track for us. We had the added difficulty of my mother’s capacity decreasing through the process and they handled the situation with the upmost care and sensitivity. I would recommend Alan, Xulin and Rachel to anyone and everyone. Thank you so much for all you have done and continue to do, you were wonderful.
21 May 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Kate, for your thoughtful 5-star review and for sharing your experience with us.
We understand how challenging and emotionally difficult a prolonged property sale can be, particularly when personal circumstances change along the way.
We’re so pleased to hear that you felt supported throughout the process and that your situation was handled with the care, sensitivity and dedication it deserved.
Your recommendation and kind words about Team are greatly appreciated.
Thank you for placing your trust in Gilson Gray during such an important time.
Best wishes,
Gilson Gray
Great support with buying my home
Great support with buying my home. all advice was straightforward and clear. i really appreciated their communication and support
28 May 2026
Unprompted review
Reply from Gilson Gray LLP
We’re so pleased to hear that you felt supported throughout your home purchase, Josephine.
Providing straightforward advice and clear communication is something we place great importance on, so it’s wonderful to know this made a positive difference to your experience.
Thank you for choosing Gilson Gray. We wish you all the very best in your new home.
Best wishes,
Gilson Gray
Gilson gray was amazing to work with
Gilson gray was amazing to work with. Professional, reliable, and always available to help throughout our home-buying journey. The entire process was smooth thanks Miss Sandra steall hard work, expertise, and dedication. I highly recommend Steall to anyone looking to buy a home. Thank you for all your support!”
21 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for taking the time to share such wonderful feedback.
We’re delighted to hear that you had such a positive experience with Gilson Gray and felt supported throughout your home-buying journey.
It’s great to know that the professionalism, reliability and dedication you experienced helped make the entire process feel smooth and straightforward.
We truly appreciate your kind words and recommendation, and we wish you every happiness in your new home.
Best wishes,
Gilson Gray
Fantastic service
Fantastic service, well informed every step of the way and everything is explained in detail. Would highly recommend Gilson Gray. Thank you for your service.
20 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Thomas, for your wonderful feedback and recommendation.
We’re delighted to hear that you felt well informed throughout the process and that everything was explained clearly at each stage.
Thank you for choosing Gilson Gray. We truly appreciate your kind words and would be pleased to assist you again in the future should you need us.
Best wishes,
Gilson Gray
Responsive and prompt when I had any…
Responsive and prompt when I had any queries, helpful in ensuring everything was prepared for the sale of our property.
Would use them again, very happy with service.
18 June 2026
Unprompted review
Reply from Gilson Gray LLP
It’s wonderful to hear that you were so happy with the service you received, Michelle. We’re pleased that your queries were answered promptly and that you felt well supported in preparing everything for your property sale.
Thank you for choosing Gilson Gray. We truly appreciate your feedback and would be delighted to assist you again in the future.
Best wishes,
Gilson Gray
Great service
Great service. Imogen was lovely, she guided our son through the whole process of buying his first property explaining all details along the way. Always available and returned our calls and emails promptly. She picked up on wee things we hadn’t considered. Imogen had such a friendly manner which made communication easier. Thank you
18 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Amanda, for taking the time to share such lovely feedback.
We’re delighted to hear that your son felt well supported and guided throughout the purchase of his first property. Buying a first home is such an important milestone, so it’s wonderful to know that the clear explanations, prompt communication, and friendly approach helped make the process easier for you all.
Thank you for choosing Gilson Gray. We truly appreciate your kind words and would be delighted to assist you or your family again in the future should you need us.
Best wishes,
Gilson Gray
Experience was really great
Experience was really great, was a little stressful towards the completion date due to circumstances out with control. However Kirsty and the team were very reassuring and kept me in the loop.
12 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Jade, for taking the time to share your experience with us.
We’re delighted to hear that you had such a positive experience and felt reassured and kept informed throughout the process, particularly as you approached completion.
We understand how stressful property transactions can be when unexpected circumstances arise, so it’s wonderful to know you felt supported throughout.
Best wishes,
Gilson Gray
I would highly recommend this company
I would highly recommend this company, they take all the stress away, any questions we had got answered with quick reply's, through the full process they update with everything that is happening so you always know what is going on.
16 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Alison, for your kind review and recommendation.
We’re delighted to hear that you felt supported and kept informed throughout the entire process.
Providing clear communication and prompt responses is something we place great importance on, so it’s wonderful to know this helped make your experience as stress-free as possible.
Best wishes,
Gilson Gray
Highly recommended
Alan’s communication was outstanding and I could not recommend him highly enough. He was always helpful, reassuring and quick to respond.
26 May 2026
Unprompted review
Reply from Gilson Gray LLP
Hi Philippa,
Thank you for your kind review. We’re delighted to hear that you had such a positive experience with Alan and felt supported and reassured throughout the process.
We really appreciate your recommendation and thank you for choosing Gilson Gray.
Kind Regards,
Gilson Gray
Alan Craig the best there is
I reached out to Gilson Gray solicitors to assist with the purchase of our new home. From the first moment it was seamless and a very well organised process.
Alan Craig, has got to be hands down the best Solicitor I have ever came across. Moving home is stressful enough, without having to worry about what is going on and chasing people. But with Alan, he was already four steps ahead of my questions, or concerns. Alan was always reachable, and responded extremely promptly and with all of my questions addressed. If it was not for Alan going above and beyond I would not be sat in my new house just now. He was very good at keeping on at seller’s side to ensure everything was moving the way it should.
Turned out to be quite a lot more work involved with my case, and Alan stepped up picking up on things others had missed and making sure I was protected and in the long run everything worked out.
I could not recommend Gilson Gray as a firm more. I come also not sing Alan Craig bigger praises.
2 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Daniel, for your detailed and thoughtful 5-star review.
We are delighted to hear that you had such a positive experience throughout your house purchase and that the process felt seamless and well organised from the very beginning. We understand how stressful moving home can be, so it’s wonderful to know that the proactive approach, clear communication and attention to detail you received helped keep you informed and reassured at every stage.
We’re especially pleased to hear that you felt so well supported when your case became more complex than initially expected and that everything ultimately worked out for you.
Your recommendation is greatly appreciated, and we are very grateful for your kind words. We wish you every happiness in your new home and would be pleased to assist you again in the future should you need us.
Best wishes,
Gilson Gray
We were very fortunate to have Alan…
We were very fortunate to have Alan Craig from Gilson Grey handle the conveyancing of our mother’s property.
Alan was very professional, everything went very smooth, there were no delays from him at all he was on the ball.
I would highly recommend he provided a great service from start to finish.
3 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for taking the time to leave such a lovely review Lesley.
We’re delighted to hear that you had such a positive experience and that the conveyancing of your mother’s property was handled professionally and efficiently from start to finish.
It’s wonderful to know that everything progressed smoothly and that you felt well supported throughout the process. We truly appreciate your kind words and recommendation.
Best wishes,
Gilson Gray
Good communication and eases any of the…
Good communication and eases any of the stress associated with selling a house.
12 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Michael, for taking the time to share your experience with us.
We’re delighted to hear that our communication helped make the process of selling your home less stressful and provided you with a positive experience.
Thank you for choosing Gilson Gray, and we wish you all the best for the future.
Kind regards,
Gilson Gray
Rowan was exceptionally helpful…
Rowan was exceptionally helpful throughout our buying journey. As first time buyers she supported with our numerous questions/ concerns, and helped us navigate a complex situation with ease! Thank you!
10 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
Sarah was great throughout our whole…
Sarah was great throughout our whole selling and buying process! Always quick to respond to any questions we had! Thank you Sarah!
26 May 2026
Unprompted review
Reply from Gilson Gray LLP
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
Friendly staff
9 June 2026
Unprompted review
Reply from Gilson Gray LLP
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
APPALLING
APPALLING! Terrible communicators, not thorough or responsive or helpful. I bought a flat EIGHTEEN months ago and they do not respond with queries I send them, and I am left not actually knowing IF i really own my own flat or where the deeds are, despite many, many emails. Atrocious company, PLEASE avoid at all costs. I will be contacting the legal ombudsman very soon.
1 June 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for taking the time to share your experience with us. We’re sorry to hear that we did not meet your expectations on this occasion. We value your feedback as it helps us identify areas for improvement. If you’re willing, we’d appreciate the opportunity to learn more about your experience and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the chance to make things right
Incredible Service
Jemima and team (Special mention to Tom Rance) were absolutely fantastic throughout the entire transaction. Informative and helpful with great communication. Would highly recommend to anyone.
5 June 2026
Unprompted review
Reply from Gilson Gray LLP
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
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