Ginger Ted Reviews 127

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their thoughtful design, durability, and perfect fit for various dog breeds, including hard-to-fit dachshunds and whippets. Consumers appreciate the warmth, waterproof features, and overall excellent quality of the coats, often highlighting that they surpass other brands they have tried. People also rave about the exceptional customer service, describing it as helpful, friendly, and prompt. Reviewers value the company's responsiveness to inquiries, easy return and exchange processes, and willingness to go the extra mile to resolve issues. The fast delivery service and the inclusion of thoughtful extras in the parcels are also appreciated by consumers.

Based on these reviews

Rated 4 out of 5 stars

Ginger Ted has great quality products and excellent customer service. I’ve purchased from them multiple times and I’m always impressed. Their coats fit well, are warm, waterproof, and thoughtfully des... See more

Company replied

Rated 5 out of 5 stars

Excellent service. The dachshund coats arrived on time. Ginger Ted were brilliant in helping us return one of the coats that didn't fit our oddly shaped dachshund. Ginger Ted suggested an alternat... See more

Company replied

Rated 5 out of 5 stars

We ordered a hi viz coat for our Whippet and had 'Nervous' embroidered on both sides as she's a worrier when walking on the lead. Customer service were super helpful & friendly, and the coat arrived... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Perfect Coat for Rainy Walks! I ordered two waterproof dachshund dog coats for my boys. The material keeps my dogs dry and warm. The long Velcro straps are a huge bonus — they make it so... See more

Company replied


Company details

  1. Pet shop
  2. Clothing Shop
  3. Pet Care Store

Written by the company

1 dog and 2 humans working hard to keep Every Body Covered. Breed specific dog clothing including waterproof coats, harness dog coats, dog fleeces and beds. Waterproof coats for Dachshunds, Greyhounds, Pugs, Frenchies, Bulldogs and Standard Breeds. With or without a harness slot. Lightweight waterproof rain coats. Cosy fleeces with 4 or 2 legs, Sleeveless vests, Dachshund jumpers, Greyhound fleeces, pug, frenchie and bulldog jumpers. All machine washable. Choose long lasting, practical clothing to keep your dog dry and clean on your adventures.


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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Rated 5 out of 5 stars

Amazing quality products and the most…

Amazing quality products and the most helpful and friendly customer service team! I loved the personal little details that Ginger Ted and the team included such as a delicious biscuit for my fur baby!

4 December 2024
Unprompted review
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Reply from Ginger Ted

Thanks for your review, glad you enjoyed the Christmas gift too

Rated 5 out of 5 stars

Fast & efficient

Used Ginger Ted for the first time & would highly recommended them. I ordered a waterproof shower coat for my dog & the quality & fit is great. Also the service & timescale were fast & efficient. Will definitely be using this company again.

3 December 2024
Unprompted review
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Reply from Ginger Ted

Thanks for taking the time to leave your review and recommendation. As a small, independent business, we rely on honest reviews and appreciate your feedback. Enjoy your adventures

Rated 1 out of 5 stars

Recieved defective item returned it…

Recieved defective item returned it and denied refund by ginger ted a third party seller on amazon. Clearly a cowboy firm best avoided ignorant customer service poor quality goods literally fell apart in a month. AVOID much better firms out there why take the chance? UPDATE. I'm not sure why the cowboy keeps ranting about rain the dog where's his rain jacket when it's raining the stitching around the neck on the coat has come away also the badge is coming undone clearly a sign of poor workmanship. Nothing incorrect or misleading about that Clint.

15 November 2024
Unprompted review
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Reply from Ginger Ted

This review is factually incorrect and misleading.

You ordered a Greyhound Tweed coat, a high-quality product designed for dry, cold conditions. When you contacted us to say the coat was faulty, we responded immediately, requesting photographs to fully understand the issue. The photos showed the Ginger Ted branding badge was stained, an indication the coat had been partially soaked in water. We quickly replied and offered to repair and replace the badge.
Your response was that this was "completely unacceptable” and that “You have sold me a defective item. I've reported the matter. I want a full refund in line with my consumer rights".
We replied again offering to repair the damaged badge.
You returned the coat, which arrived screwed up in a small bag. It was in poor condition, with a strong damp smell and covered in hairs. We again offered to repair the badge and return the coat. Your immediate response was that “you have sold me an inferior product and want a refund”.
Your comment that the coat "fell apart" is not true. Clearly, it did not as you sent it back to us and, whilst in an appalling state, it is intact.
We are not "a cowboy firm" nor do we provide "ignorant customer service". You know we replied promptly and repeatedly offered a valid and fair solution.
As a small, independent business your defamatory review has far reaching consequences.

Rated 5 out of 5 stars

Another satisfied Dachshund customer

I purchased a coat and Jumper last year for my young Dachshund girl. I was really happy with the communication, service and quality of the coat back then. Although she has hammered the coat through various different walks & elements over the last year, the quality of the coat is still the same a year later as it was day one.
Unfortunately, as a lot of Dachshund owners are familiar with, she got past 18mths, she grew stocky so her coat no longer fitted. I didn’t hesitate to return back to Ginger Ted’s but unfortunately we had the largest Dachshund coat in the section and needed slightly bigger. As most owners are aware it’s difficult to find a suitable coat due to short legs & long bodies. Because of the Fantastic communication last time I had no hesitation in writing back and sending pictures of the dilemma we were experiencing. Communication was fantastic again. Due to the fact it was mainly the straps being a little short because of her large chest & broad front shoulders. I decided to purchase a new coat and Ginger Ted offered to alter both the straps so the coat would fit around her chest & shoulders. Success! We have a Dachshund coat that actually fits, which can be an achievement to find a suitable coat.
Another satisfied returning customer from Ginger Ted! All I can say is if you have a product in mind and it’s not quite right size wise, don’t leave the page get in touch with Ginger Ted. They have always been so helpful & accommodating with us so I’m sure they will be happy to help, so give them a message! We would definitely re return & recommend Ginger Ted if needed in the future!
Thank you so much Ginger Ted from a little girl that hates the cold & wet but loves adventures & life!

27 November 2024
Unprompted review
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Reply from Ginger Ted

Thank you so much for coming back to purchase from us again. We appreciate your review, your custom and working together to get the right fit. Enjoy your adventures

Rated 5 out of 5 stars

Fantastic service from Ginger Ted

Fantastic service from Ginger Ted! I ordered a coat for my Podenco which fitted perfectly apart from the strap being much too short as she is very muscly. I sent it back and Ginger Ted made a longer strap for me so it now fits perfectly. Very happy with the service and also the quality and fit of the coat!

7 November 2024
Unprompted review
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Reply from Ginger Ted

Thanks for your review. Happy to get you sorted with the right fitting coat. Enjoy your adventures

Rated 5 out of 5 stars

Great quality coat

Great quality coat, looks great and fits well. Easy to pay and fast delivrry

18 November 2024
Unprompted review
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Reply from Ginger Ted

Thanks for your review. Enjoy your winter adventures

Rated 5 out of 5 stars

Best lurcher coat l have ever bought *

I don’t often leave reviews but feel l really must on this occasion
This ginger ted lurcher coat is the best fitting l have found, and l have bought many only to be given away
The quality is super, its both warm and waterproof
Many colours to choose from, there is an option for a harness slit and your dogs name to be added for that personal touch
Very fast secure delivery within 24 hours

23 November 2024
Unprompted review
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Reply from Ginger Ted

Thanks so much for your review. Really pleased you found us. Enjoy your winter adventures

Rated 5 out of 5 stars

Excellent service

Excellent service. The coat we ordered for our Whippet was too tight. ( she was between sizes) We returned it and within 48 hours we had the replacement. Great communication. Lovely well made coat.Highly recommend Ginger Ted.

21 November 2024
Unprompted review
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Reply from Ginger Ted

Thanks for taking the time to leave your review. Happy to help you get the right coat sorted

Rated 5 out of 5 stars

Greyhound coat

Bought a winter coat for my greyhound. It fits great. Also bought the advent calendar with natural treats. The delivery was super quick and got some free poop bags which was a nice surprise. Would definitely use again.

6 November 2024
Unprompted review
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Reply from Ginger Ted

Thanks for your review. We appreciate you supporting Ginger Ted, hope to see you again soon

Rated 5 out of 5 stars

Excellent value for money

Fast delivery service. The lightweight raincoat for my whippet is an excellent, going down over her quarters and with a good fitting high neck. Well made with strong waterproof material at a very affordable price. Highly recommended

20 August 2024
Unprompted review
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Reply from Ginger Ted

Thanks for your review and recommendation. As a whippet, Ted, the boss, knows how important it is to stay dry and warm

Rated 5 out of 5 stars

Great service as ever

Great service as ever, chest strap added.
I’ve had this light weight showerproof hound coat previously, thought I’d treat the old girl for her 13 th birthday .
My Purdy looks fab in bright red ❤️

21 October 2024
Unprompted review
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Reply from Ginger Ted

Happy Birthday Purdy. Thank you for continuing to buy from Ginger Ted

Rated 5 out of 5 stars

Great initiative, went the extra mile, highly recommend

We bought a sighthound coat for our Doberman due to difficulties with fit from other suppliers. The coat fitted perfectly except for the strap. Reluctantly we returned the coat and risked asking for a bigger size. Ginger Ted made the effort to read our reason for return and to think of a solution. They offered to replace the strap with a longer one. The coat is perfect, our little girl loves it and it looks the business on her. We can't thank them enough.

6 November 2024
Unprompted review
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Reply from Ginger Ted

Thank you so much, really pleased we could help you get sorted. Enjoy your winter walks

Rated 5 out of 5 stars

Good fit

Good fit, plus keeps her stomach warm. Where other makes are much shorter underneath.

18 November 2024
Unprompted review
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Reply from Ginger Ted

Thanks for your review

Rated 5 out of 5 stars

Great dog coats and more

Ginger Ted make great dog coats that fit beautifully and stand up to rain and bad weather for years
Recently we asked for help as one of our dog coats needed a replacement surcingle, and the service and help they gave us was so efficient and helpful. Many thanks Ginger Ted

12 November 2024
Unprompted review
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Reply from Ginger Ted

Thanks for taking the time to leave your review, pleased we could help you out

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Super fast returns with great communication. The products are really high quality and well priced. Really happy with Ginger Ted!

7 November 2024
Unprompted review
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Reply from Ginger Ted

Thank you! Enjoy your winter walks

Rated 5 out of 5 stars

Just an absolutely brilliant company!

Just an absolutely brilliant company!

In this age of increasingly awful 'online shopping' experiences of, often, equally awful low quality and poorly designed items, Ginger and Ted have somehow found a way to make great, high quality products at affordable prices with sales, despatch, and customer relationship processes that are responsive and feel personal while also being very efficient.
For my most recent purchase, I chose to buy from Ginger and Ted directly, rather than via another certain global corporation, and processing and despatch was even more efficient.

2 November 2024
Unprompted review
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Reply from Ginger Ted

Thank you for your review. We appreciate you choosing to buy from us.

Rated 5 out of 5 stars

Lovely website that's easy to use and…

Lovely website that's easy to use and has a great choice of products. The coat I purchased was perfect for our dachshund (not an easy dog to get a coat for) and was waterproof and with a warm fleecy lining. It'll be ideal for the autumn winter as we'd hoped.

9 October 2024
Unprompted review
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Reply from Ginger Ted

Thank you for your great review. Enjoy your walks.

Rated 5 out of 5 stars

Ginger Ted - Coats that fit.

I have (so far!) bought three coats for my sighthound and fox terrier from Ginger Ted. Lightweight high viz raincoat and fleece lined waterproof. They are well made, generous dog coats in great colours. Fast delivery, five star customer service and a pack of poo bags thrown in for good measure. What's not to love?

3 October 2024
Unprompted review
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Reply from Ginger Ted

Thanks so much! Have lots of fun on your adventures

Rated 5 out of 5 stars

Ginger Ted is excellent.

I’ve bought coats for our lurchers and greyhounds from Ginger Ted a few times now. There’s a good selection and the coats are of good quality. If you need to arrange returns ( it’s not always easy for you to get sighthound sizing just right ) and subsequent replacements, this company are very obliging.
Long may you run, GT :)

23 October 2024
Unprompted review
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Reply from Ginger Ted

Thank you! Enjoy your winter walks

Rated 5 out of 5 stars

Well made dog coat

Well made dog coat.
Fast turn around as needed to be change.
Top marks

14 October 2024
Unprompted review
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Reply from Ginger Ted

Thanks so much for your review

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