Giztop Reviews 

2,103
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often receiving them in excellent condition and as described, with many appreciating the significant savings compared to global versions. The delivery service is frequently praised for its speed, with many orders arriving within a week or even earlier than anticipated, often well-packaged and securely. People also highlight the good prices and the wide selection of products available, making it a go-to for authentic and hard-to-find items. However, some customers experienced issues with orders, including delays, defective items upon arrival, or unexpected tariffs and customs fees. A few other people also felt that the service could be inconsistent, with some reporting difficulties in order modifications or cancellations, and others receiving products that did not match the advertised specifications regarding software or condition.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing dissatisfaction due to... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the great and reasonable prices,... See more

Service

People report ambiguous experiences with service, with many customers praising the fast shipping, smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Ordering a phone took no time at all, any questions I had , email communications was really fast . Have not received the phone yet. I ordered the Oppo Find X9 Ultra black edition. But will update my r... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(2,103)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome seller

First Giztop purchase and highly recommended. Pricing and offerings on Products are great.

Received my unit as advertised with Zero issues.

6 January 2026
Rated 5 out of 5 stars

Xaiomi 17 Ultra Leica Edition - Chinese ROM

I ordered this phone online on the 1st of February 2026 and it was delivered to me (Australia) on the 8th. I ordered the phone and the additional case with grip. Both items arrived sealed and in excellent condition. Giztop had already installed Google play store on the phone and setting it up was a breeze. I have no issues with the company and my experience was flawless from start to finish.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Received the wrong item and delayed shipping

I ordered the Oneplus 15 from Giztop.

1. I ordered the ColorOS version and received the OxygenOS version.
2. It took 22 days for the phone to get to me. Four or five days to get from China to my home country. Majority of the remaining days delayed in transit after one delivery attempt. When it was finally delivered it was just left outside of the building, where anyone could pick it up.

I reached out to Giztop about refunding shipping, paid $40 for shipping and their website states it 5-8 working days to ship to my country. I didn't get a response back. I also asked about some specifics about the phone; no response back.

I ordered the same phone from Tradingshenzhen and received the ColorOS version in 5 days. I won't be doing business with Giztop again.

4 January 2026
Rated 5 out of 5 stars

Giztop is Trusted Shop

I dont understand what people say about Giztop.
Its a trusted Online Shopping.
I ordered an Redmi k80 and it was fast and well delivered.
Only bad thing is the DHL invoice about tax but thats not the fault of Giztop to be fair.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Giztop Strung Me Along

After Giztop received my returned phone, they withheld reimbursement, stringing me along for weeks. To each of my inquiries, I'd get a response along the lines of "Don't worry, it's in process." I finally notified my credit card company, who intervened and refunded me.

5 December 2025
Rated 4 out of 5 stars

Real experience

I bought this phone maybe half year and it really ok. Before buying i researched a lot and i decided to buy at this website. And i absolutely saw a lot negative also. I bought iqoo neo 10 pro and i don't like about tempered glass screen protector. It attracts a lot of dust and scratches very easily, even though the seller told me it was a high-quality product. I think part of it is because I live in Las Vegas, but I think that's only a small part of the problem. Everything else is good. Also, you should remember that Chinese domestic phones often have delayed message or call notifications, sometimes even more than a day later. After a while, the manufacturer stops releasing updates, so they won't last as long as Samsung or iPhones. You'll usually have to replace it after 2 or 3 years. This is the trade-off you have to accept for the performance-to-price ratio. In short, this is my experience after about half a year. I deducted one star because of the screen protector and the post-shipping charging process (you'll understand if you order it, as this is their policy, so I don't think I should elaborate).

8 September 2025
Rated 1 out of 5 stars

False advertisement!

False advertisement!

Company doesn't ship worldwide, however on their website it says ship worldwide. Bad company with poor customer service and many bad reviews. You need to fix your company!

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Useless, Frequencies are a lie

And AGAIN, the frequencies and compatibility of the phone is bullshit. Bought a Honor 500 Pro and wanted to buy a Honor Power 2. All other shops don't write frequencies. Honor himself doesn't write frequencies on his website, which is so bullshit. Giztop as one of the only once, had frequencies, 40 or so and everything fine. Ordered it, arrived and no, no good 4G and neither 5G, as the frequencies which were written down where from the Honor Magic 8 Pro, which is the high end phone, which has all. Not the complete fault of Giztop, more of Honor, that they don't write it down, but why Giztop is just copying from other phones and now I will send it back. Useless, you shouldn't sell it.

19 January 2026
Unprompted review
Rated 2 out of 5 stars

I purchased Redmi note 15 pro plus…

I purchased Redmi note 15 pro plus Chinese version to use in Europe. Unfortunately phone arrived without Google services installed in spite of description promised Google mobile service should be installed. Chinese rom not user friendly outside China so I don’t recommend it to buy. Only global version, not Chinese. Customer service is great though. Communication was timely and great also. Shipping speed to Europe was extremely fast

31 December 2025
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with the order

I am very satisfied with the order. It took ten days for delivery to Bulgaria. The team from Giztop answered the questions I had very quickly and adequately. The documents for the customs were company well and I had no problems.

4 December 2025
Rated 5 out of 5 stars

Giztop, or two successful orders

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year.

Both came with a rom (operating system) in English, where fully functional and costed me at least 200€ less than their global versions.

It's the original Chinese phones with an English rom installed, the dream for any person who likes to spare money on brand new products.

Giztop, thank you. I'll come back.

11 January 2026
Unprompted review

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