Giztop Reviews 

2,103
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often receiving them in excellent condition and as described, with many appreciating the significant savings compared to global versions. The delivery service is frequently praised for its speed, with many orders arriving within a week or even earlier than anticipated, often well-packaged and securely. People also highlight the good prices and the wide selection of products available, making it a go-to for authentic and hard-to-find items. However, some customers experienced issues with orders, including delays, defective items upon arrival, or unexpected tariffs and customs fees. A few other people also felt that the service could be inconsistent, with some reporting difficulties in order modifications or cancellations, and others receiving products that did not match the advertised specifications regarding software or condition.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing dissatisfaction due to... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the great and reasonable prices,... See more

Service

People report ambiguous experiences with service, with many customers praising the fast shipping, smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Ordering a phone took no time at all, any questions I had , email communications was really fast . Have not received the phone yet. I ordered the Oppo Find X9 Ultra black edition. But will update my r... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,103)

169 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They answered me before I bought…

They answered me before I bought something but once I bought something I tried to ask a question about returns and they refused to answer the question. I filed a dispute on PayPal and got the money back.

8 March 2026
Rated 1 out of 5 stars

I was totally scammed

I was totally scammed. Am so happy that my BANK took care for everything. This WEBSITE IS SCAM don’t TRUST this website i will provide all detailed explanations experience with this website! Please do not trust this Chinese website at all!

4 March 2026
Rated 1 out of 5 stars

finally received my OnePlus 15 which…

finally received my OnePlus 15 which was exchanged after Giztop sold a defective Oppo find x9 pro.
Custom fees are kept high. Custom support says one thing but lies in the emails and doesn't really assist you. my initial phone was defective by Giztop and they still claim they provided a free express delivery and defending their defective devices. Did i mention they charge a 10% fee for them to reshelf the phone? its NOT on their website. yet they charge you even when they sell the broken devices. and will refuse to give you the correct amount owed no matter how much you go back and forth with them. worst company when it comes to exchanges

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Xiaomi 17 Ultra Pro Photography Kit

2nd Order with Giztop ! 😃 , smooth and simple ordering , amazing delivery speed , literally the best packaging and protection I've ever seen , first class service , many thanks 🙏 (Will no doubt be back for the 18 Ultra Kit lol)

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with company

I ordered a Xiaomi 17 pro online then realized I would prefer the ultra. I contacted them and they sorted it out for me straight away. The phone was shipped to me in NZ and I received it within a few days. Packaged really well. Everything was easy, -ordering, contacting them, changing order, tracking. I will use Giztop again without hesitation.

4 February 2026

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