Giztop Reviews 

2,103
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often receiving them in excellent condition and as described, with many appreciating the significant savings compared to global versions. The delivery service is frequently praised for its speed, with many orders arriving within a week or even earlier than anticipated, often well-packaged and securely. People also highlight the good prices and the wide selection of products available, making it a go-to for authentic and hard-to-find items. However, some customers experienced issues with orders, including delays, defective items upon arrival, or unexpected tariffs and customs fees. A few other people also felt that the service could be inconsistent, with some reporting difficulties in order modifications or cancellations, and others receiving products that did not match the advertised specifications regarding software or condition.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing dissatisfaction due to... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the great and reasonable prices,... See more

Service

People report ambiguous experiences with service, with many customers praising the fast shipping, smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Ordering a phone took no time at all, any questions I had , email communications was really fast . Have not received the phone yet. I ordered the Oppo Find X9 Ultra black edition. But will update my r... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(2,103)

170 reviews in the last 12 months

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Rated 1 out of 5 stars

Fraudulent Commercial Invoices

Giztop did not declare the correct values on the commercial invoices. If we were to get audited in the future, we would get in serious trouble for avoiding duties and applicable tariffs. Because of this, we will not be buying from Giztop any more for anything in the future.

8 August 2025
Rated 5 out of 5 stars

I'd recommend.

Pretty great prices and quite a lot of devices to choose from. Bought a Redmi K80 ultra from giztop, pretty happy with my purchase. Shipping took around 2 weeks with express. Definitely would order again in the future.

5 August 2025
Rated 5 out of 5 stars

Very good experience

the product arrived very quickly with no problems . There was a custom fee sent to me after the delivery but all was explained and described. The product ordered was as described in perfect condition. I would buy again because of the good service and thevery good prices

5 August 2025
Rated 1 out of 5 stars

What is this

What is this? In early July of the 25th year, I spent about 600 dollars for the OnePlus 13. Not only did they send a defective non-working device, but I also waited two months for my money to be returned. Now they are returning an amount of 55.09 dollars less. This is disgraceful! How did they calculate this?

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately, a bad experience this time.

Unfortunately, I had a very bad experience with Giztop this time. I ordered a Vivo X Fold3 phone from their sale page that was advertised as “almost new.” What I received, however, was clearly a repaired device: there is glue residue around the screen and hinge, the screen has obviously been replaced, and every time I open it there’s a cracking sound. On top of that, both screens show visible and tactile scratches.

Selling repaired devices is fine, but they must be clearly and accurately described in the product listing. Giztop offers a return, but they expect me to cover the full cost of shipping back to China, which I find unacceptable given the misrepresentation.

I have already contacted PayPal and my ING credit card company to dispute the transaction and seek assistance.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

My new Smartphone

My new Smartphone, from China to Switzerland in just 7 days!
Everything was very well packed, no damage..
Google playstore got pre-installed by Giztop, out of box ready to use in europe.

Perfect service, can recommend!

6 July 2025
Rated 5 out of 5 stars

Quick and easy to order

It was a quick and easy to order and the shipping was fast. Also, for some reason, I got 2 of the same item despite ordering 1. I won't complain if I get freebies :)

6 July 2025
Rated 1 out of 5 stars

Stay away

Cancelled order, confirmed cancellation, they sent it anyway. Won't refund even after I refused package and was returned to them. Scammed aver $1100.

29 June 2025
Rated 1 out of 5 stars

Little bad experience with giztop this…

Little bad experience with giztop this time. Customer service wasn't good enough. Tried to add something to my order and didn't happen in three days. After three days I have been told that it's sold out know. Delivery was also late. They were saying European warehouse.but delivery came from china. Last time I had ordered charger and it stopped working in few weeks. I didn't replaced the only reason was mentally get depressed for 20 or 30 euro for order and returns postage.too much hassle

7 July 2025
Rated 1 out of 5 stars

Mediocre support

If you're buying something here, expect to have no support if your package is lost. I never got my package and they refused my refund. Will not use giztop from now on.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Legion Y700 Gen 4 Elite

I bought a Legion Y700 GEN 4 with the large G9 controller. I was concerned about having access to Google Play store as I live in the UK. I enquired and Jessica replied back swiftly to explain it would be preinstalled on there. My order arrived in 6 days to the UK packed very securely. Had to remove some Chinese apps or silence them etc but I am overwhelmed with the quality of the Y700 gen 4. Plays Ps2 and Gamecube perfectly. I discovered Giztop through ETA prime on YouTube reviewing the tablet... I strongly recommend *****

11 July 2025
Unprompted review

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