Giztop Reviews 

2,102
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers had a great experience with this company. Customers consistently praise the swift delivery service, often receiving products quickly and sometimes ahead of schedule. Many are highly satisfied with the quality and condition of items, noting they are well-packaged and arrive as described. Consumers frequently appreciate the competitive pricing and the overall ease and responsiveness of the ordering process. However, some customers noted unexpected customs or import fees upon delivery. A few also experienced shipping delays, with orders taking longer than anticipated. Additionally, some reviewers reported products lacking promised features, breaking prematurely, or appearing repaired despite differing descriptions.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers express satisfaction,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast shipping times, even... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction with the ordering process,... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers praising the competitive and reasonable... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the fast, precise, and punctual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(2,102)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Oppo comes in several versions

I was naive in ordering my Oppo Find ND. The model choices were not clear and I received one which has tooo much Chinese. I only read English, and directions in Chinese are a near total waste of money.
But the camera and the photos it takes are fantastic!

3 June 2025
Rated 5 out of 5 stars

Very good phone, good price.

I am very satisfied with the purchase. The store itself attracted customers with low prices of the products offered, good descriptions and shipment status tracking. I ordered OnePlus 13 and a case. The whole thing arrived in Poland on time.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The delivery was very fast. The site is very intuitive and easy to use. The phone is amazing - best I ever used! Highly recommend!

6 June 2025
Rated 5 out of 5 stars

Purchasing phones from Giztop

I bought three phones from Giztop and the service has been amazing from start to finish. The arrival time from start to finish has been amazingly fas, and in the future I will continue to keep purchasing phones from Giztop.

6 June 2025
Rated 4 out of 5 stars

Good price, decent delivery but support is lacking

I ordered an OPPO X8 Ultra from Giztop and had it shipped to Melbourne, Australia. Out of all the Chinese-based online stores I looked at, Giztop offered the best price by far. The phone was shipped via DHL out of Hong Kong, and I didn’t have to pay any extra import duties, which was great.

However, communication was pretty poor. It took about 4 business days from order confirmation to dispatch, and during that time there were no real updates. I tried contacting their live chat, but all I got was a generic “your order is coming” with no ETA or further detail.

That said, once the phone was shipped, it arrived promptly and in perfect condition. So far, I haven’t had any issues with the device itself it’s been running smoothly.

My main concern is what happens if something goes wrong. Based on the limited communication and vague support, I get the impression that warranty or after-sales help could be a real struggle.

If you’re confident the product won’t need support and you’re mainly after a good deal, then Giztop is worth considering. Just be aware: you’re trading customer service for cost savings.

5 June 2025
Rated 5 out of 5 stars

World class

The company kept me informed every step of the way.

Giztop is world class. Thank you.

3 June 2025
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Very good communication straight away and I ordered a black one which was gonna arrive in a few days, they offerend me a white one instead with double storage without extra charge! Phone arrived, well protected in package in 7 days to Sweden. Will shop from Giztop again, very happy with both service and my Xiaomi Redmi K80 Pro.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

The best shop

Giztop is one of the best and most trusted shops for buying Chinese smartphones and tech in Europe. Their products are always brand new, tested, and in perfect condition before shipping. The delivery is super fast, and prices are much cheaper than other resellers.

9 June 2025
Unprompted review
Rated 2 out of 5 stars

Phone review

Delivery was on time. But you'll had to pay customs even though they promise on their website that people living in Europe don't have to pay customs. Also you get chinese version phone and no esim, no guarantee.

5 June 2025
Unprompted review

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