Global India Express Reviews 385

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that packages arrive on time and in immaculate condition. The staff is frequently highlighted for being efficient, polite, friendly, and providing exceptional personal service, often going the extra mile to assist with queries and logistics. People are also very satisfied with the overall service, describing it as transparent, hassle-free, and well-coordinated. However, some people were dissatisfied with the customer service and response times. A minority of customers reported issues with delayed or absent communication, unhelpful support teams, and a lack of accountability when problems arose. Some also experienced significant delays, damaged goods, and even lost packages due to what they described as poor handling and a lack of professionalism.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the efficiency... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the helpfulness and proactive approach of the... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and timely service,... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers report significant... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers praise representatives for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service by Gopal and his team from the moment of initial enquiry to receipt of boxes, sent from Delhi to Thailand. Timely communication throughout the delivery process. All staff were effici... See more

Rated 5 out of 5 stars

I send medicine to US from Ville Parle Mumbai and got good service as never taken like this one. They collected courier from my home and pack that and delivered in California in 4 days without any cus... See more

Rated 5 out of 5 stars

Amazing packaging and the items were delivered on time. The items were picked right within 2 hours of booking which is amazing as well. Thank you so much Mr. Nagarajan for your prompt service. I de... See more

Rated 5 out of 5 stars

I tried many courier companies who said will deliver items to Iran but when it came to collection, they backed out. Mr. Roushan of Global India Express not only confirmed prompt delivery, directed me... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Global India Express, is a leading international courier and cargo service provider. We've the best deals for worldwide shipping with all branded International Leading network. Some of the features like 24X7 working pickup, doorstep pickup and delivery, hassle free transportation, personalised customer support makes Global India Express the unique express delivery service provider in India.


Contact info

4.0

Great

TrustScore 4 out of 5

385 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Efficient, punctual, reliable

I was very pleased with Global India Express. They picked up my parcel within an hour of my confirmation, packed it and sent it to New Zealand, taking care of all the paperwork. It was then transferred to FedEx and arrived a day early!!

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly relible and economic service

Highly relible and economic service. I had move some of my household items from Bamgalore to Sweden through Global India Express. Very much satisfied with their service. Special thaks to Nagarajan for always being a phone call or whatsapp chat away to clarify any questions.

21 December 2023
Unprompted review
Rated 1 out of 5 stars

All the positive reviews seems to be of…

All the positive reviews seems to be of this company's employees. Even after 3 months my parcel is not delivered. It seems DPD is barred in spain then also Global India Express is using this vendor to deliver the parcels. Beware of this fraud company. They know very little about the international couriers. They are not telling me what is the issue with the courier. It is lack of trait knowledge and highly unprofessional approach. This company should hire some professionals.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

They know shipping and do it well

Global India express did a great job in getting the medicines my father needed from his Doctor in India.
Good company, great staff, transparent process. They know shipping and do it well! I highly recommend them for any urgent, important shipment from India to the US.

It started with my bad experience with another company. Couple of months ago, I talked to my father's Dr and Pharmacist to arrange meds to be sent. Long story short, weeks later, I found out that meds were returned by customs, another few weeks later, they were destroyed and I lost meds and shipping. This was with a major international courier!! No transparency, poor support!

Then I sent an online inquiry to Global India Express. I immediately got a WhatsApp message asking about it. Mr. Nagarajan was very friendly, considerate and when I explained to him about my bad experience, he offered his personal guarantee and helped with identifying medicines that may be banned for shipment.

It took me few more weeks to convince to send again. Mr. Nagarajan arranged for my package to be picked up from my hometown in TN, India, ensured proper packaging, provided regular updates. Few days later, it was at our doorstep, timely, no incident, no fuss. While constantly getting updates!

This was my best experience with any courier company. It was as if Mr. Nagarajan himself personally traveled and hand delivered! Thank you, Global India express, thank you Mr. Nagarajan!

Partha

20 November 2023
Unprompted review
Rated 5 out of 5 stars

I am extremely satisfied with the…

I am extremely satisfied with the global India express courier service. I was told by Mr Nagarajan that my courier would reach UK within 8 to 10 days but it reached within a mere 4 days . I am really happy with Mr Nagarajan's help.

31 October 2023
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. I had been using this service since last 2 years. This time I got cheated. They gave away my personal information and my bank account was emptied. I am planning to take legal action against them. My money is untraceable. pls beware

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Very good courier service with good customer care

This is the third time I am sending a parcel to my daughter who got married recently and settled in Netherlands.
First time, get to know about this service from internet and talked to Mr Nagarajan, based in Bangalore. The response was very positive, that made me to send the parcel thru global. The point to be noted is once I paid the money for parcel services, there was no let down. Till it reached the destination, all the queries were answered without any hesitation or irritation.
This made me to use the courier twice after that. Mr Nagarajan's help was immeasurable. The only point of sore is that online updation about the parcel status needs definite improvement. Every time, we have to disturb Mr Nagarajan to know the status, but ofcourse he responded each time with a smiling face.
Thank you Mr Nagarajan.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Very fast and reasonable price

I had booked them for my parcel delivery from Delhi to UK. They delivered it within two days. Very fast delivery their prices are very reasonable. Definitely book them in future. Customers service is very good.Thanks.

28 September 2023
Unprompted review
Rated 4 out of 5 stars

Promise to deliver is met here.

One of the best international courier service in India. What is promised by them and expected by customer is fulfilled within the timeframe. Very very trustworthy and reliable service.
I shipped for UAE from Bangalore and it was delivered within two(02) working days as was promised by them.
Thank you Global India express team. You people are amazing in your profession.
Thanks again.

25 September 2023
Unprompted review

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