Global Reach Partners Reviews 

642
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Too expensive and too impersonable (ruthless). I consistently have better experiences with other FX firms. The icing on the cake is receiving an email from them advising: "As part of our transi... See more

Rated 1 out of 5 stars

Extremely poor customer service from this company. They're looking to rob you at every opportunity. A currency exchange house should be a partner in business to help each other however this company... See more

Rated 5 out of 5 stars

Customer Focused, Pragmatic and Trustworthy. Lauren’s team helped us to transfer our UK house sale proceeds to Australia at a very competitive rate. Don’t bother with your own bank, who’ll overcharg... See more

Rated 3 out of 5 stars

This is necessary especially if there has been a hiccup in a transaction which is currently the case for Me. Email contact at each stage is especially important. I only found out that GR had a s... See more

Company replied

Company details

  1. Currency exchange service
  2. also in
  3. Money transfer service

About Global Reach Partners

Information provided by various external sources

Specialists in foreign exchange and international payments for private clients and businesses

  • Highly competitive exchange rates – saving you money.
  • 24/7 access to live, transparent exchange rates.
  • Proactive guidance through the foreign exchange markets from a team of experienced professionals.
  • Fast, efficient transfers – ensuring funds arrive on time, to the right place.
  • No commission or hidden charges

The safety and security of your money is our priority. As a registered Money Services Business, we are regulated by HM Revenue and Customs and act strictly in accordance with the UK Money Laundering Regulations. We are also supervised by the Financial Services Authority in accordance with the Payment Services Regulations 2009.

Global Reach Partners is recommended by Which Money magazine as the most cost effective currency specialist and has been endorsed by the Sunday Times List of Best Companies to Work For.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

642 reviews

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No history of asking for reviews

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2.7

All reviews

(642)

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Rated 3 out of 5 stars

lack of clear instructions - poor communication

No friction just lack of clear directions .. how to , had to call back twice to gain information required

16 September 2017
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Thank you for your feedback. We are always keen to hear how our clients are finding our service so we can continuously improve. I am sorry to hear the service you have received did not meet your expectations. So I can ensure this does not happen again I would greatly appreciate if you could provide some more details regarding your last experience so we can look into this for you.

You can contact the complaints team on heretohelp@globalreach-partners.com if you would like to take this further.

Rated 1 out of 5 stars

This company have broken data …

This company have broken data protection - sent all my passwords and logins over email without my asking or wanting them to and then low and behold a day later 45k is missing and now they are saying either my error or been hacked my end and looking into liability! Shocking does not even cover it!

15 September 2017
Unprompted review
Rated 5 out of 5 stars

Transaction was undertaken swiftly …

Transaction was undertaken swiftly within 2days to my bank in Spain.

3 September 2017
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Thank you for your feedback, we are very happy to hear your trade went smoothly and look forward to doing business again soon.

Rated 5 out of 5 stars

Very easy to use

Very easy to use, what a wonderful service with a very quick delivery of my funds that's what I call a 5 Star service.

30 August 2017
Unprompted review
Global Reach Partners logo

Reply from Global Reach Partners

Thank you Peter for such great feedback.

Rated 5 out of 5 stars

Thank you

Thank you so much for your seamless professionalism during the potentially nerve racking process of transferring ones assets. Mike Abbott was fantastic in allaying any fears during the whole thing with his patience and diligence - it was much appreciated.

4 August 2017
Unprompted review
Rated 1 out of 5 stars

Very bad service very slow to send …

Very bad service very slow to send funds out, in fact lie to you. Rates are high unless you haggle over the rates. Would definitely not recommend this currency exchange house there are plenty hungry for business with much better service.

20 May 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The phone is always answered promptly and my requests dealt with swiftly. No waiting around for figures, just straight answers. Followed up by a return email.
I deal with Mike Abbott and Will Thompson who are both conscientious and personable.
Would definitely recommend and indeed have recommended Global Reach to many of my friends dealing with international currency.

30 January 2017
Unprompted review
Rated 4 out of 5 stars

Good service!

Friendly team and helpful account manager.

No pressure sales... good rates and speedy service.

They give the impression they understand your situation and what you need and deliver accordingly - which gives a positive feeling they really know what they're doing!

I would recommend.

26 January 2017
Unprompted review
Rated 5 out of 5 stars

PLAIN GOOD SERVICE AND VALUE

What more do you need? The staff, despite changes over the years, are always attentive and efficient. The rates of exchange are competitive, paperwork and transfers clear and up to speed.

26 January 2017
Unprompted review
Rated 5 out of 5 stars

Prompt efficient service, friendly people

Although it took a few emails to attract their attention, once i had it the service was excellent. No problem with my already being overseas when I needed to make a currency purchase and transfer. All went very smoothly and efficiently. Many thanks, I will be back.

20 January 2017
Unprompted review

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