Emil has been very helpful eith my withdrawal query. Helpful staff highly recommend.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service and really good gameplay from my first deposit. Customer service agent Maxi was really helpful also with a bonus being added.
Company replied
I have a very good experience at the live chat with Vlad S., it doesnt happened in most of the casino online. Very friendly and taking the time to explain everything thing I asked for.
Company replied
I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
4.0
Great
772 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and effective resolution …
I had not been awarded free spins with deposit . I got a reply on live chat within two minutes . Rachel sorted it straight away with no problems at all .
11 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Mrs, N/A King,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Glossy Bingo
Very helpful person on chat
9 August 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Tim!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Teresa was very helpful
8 August 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Linda!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Spoke to a very professional advisor…
Spoke to a very professional advisor called Jessica who was superb 👏
5 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Paul,
Thank you for your positive review, I'm glad you enjoyed chatting with Jessica.
We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
just awesome
just awesome, spoke to savannah an agent in the live chat she was the most supportive and helped me with my anxiety
31 July 2023
Unprompted review
Reply from Glossy Bingo
Hi Mandy,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Savannah.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
excellent cutomer support from rachel…
excellent cutomer support from rachel and jessica
29 July 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Elaine!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Brillant service
Jessica is always very helpful
And goes above & beyond to help
29 July 2023
Unprompted review
Reply from Glossy Bingo
Hi Gemma,
Thank you for your positive review of our site. We are glad to hear that you found Jessica very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Teresa was very helpful 👌 great…
Teresa was very helpful 👌 great communication
27 July 2023
Unprompted review
Reply from Glossy Bingo
Hi Charlotte,
Thank you for your positive review of our site.
We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Jessica on live chat was very helpful
Jessica on live chat was very helpful, she expalined things clearly in a speedy manner, very polite too.
27 July 2023
Unprompted review
Reply from Glossy Bingo
Hi Lynda,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Jessica.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
I had a problem with withdrawal I asked…
I had a problem with withdrawal I asked for information and it was 5*
26 July 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, carlospestana pestana!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Great slots my favourite big bass won…
Great slots my favourite big bass won £250.00.Played for hours winning and losing but still drew out £250.00 so I'm a happy girl received an email straight away keeping me informed of my withdrawal hopefully it will be in my pay pal today.Big thanks to Teresa for keeping me informed.
24 July 2023
Unprompted review
Reply from Glossy Bingo
Hi Mel,
Thank you for your positive review of our site. We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
She was very kind and promptly answered…
She was very kind and promptly answered my enquiries.
Many thanks Charanjit
23 July 2023
Unprompted review
Reply from Glossy Bingo
Hi Charanjit,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Glossy Bingo
Teresa wateresa great help s very helpful as I'm a new…
Teresa was very helpful as I'm a new member and did not realise what I had done now it is clear thank you 😊 xx
11 July 2023
Unprompted review
Reply from Glossy Bingo
Hi Debra,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Teresa gave a very prompt and detailed…
Teresa gave a very prompt and detailed reply.
4 July 2023
Unprompted review
Reply from Glossy Bingo
Dear Customer,
Thank you for your great review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Spoke to a person named James who was…
Spoke to a person named James who was amazing a answered my questions very quickly
30 June 2023
Unprompted review
Reply from Glossy Bingo
Hi Kay,
Thank you for your positive review. We are glad to hear that you found James very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Reply from Glossy Bingo
Hi Craig,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Savannah.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Spoke to Teresa on live chat
Spoke to Teresa on live chat. Was very quick response and she was very helpful.
28 June 2023
Unprompted review
Reply from Glossy Bingo
Hi Guest,
Thank you for your positive review of our site. We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
I have deposited a few times now and my…
I have deposited a few times now and my winnings have been tranferred into my account the next day.
27 June 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Belinda!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Very polite,helpful and professional
Theresa is Very polite,helpful and professional
20 June 2023
Unprompted review
Reply from Glossy Bingo
Hi Ninona,
Thank you for your positive review of our site. We are glad to hear that you found Theresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Amazing and gd service
19 June 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Ky!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
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