Emil has been very helpful eith my withdrawal query. Helpful staff highly recommend.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service and really good gameplay from my first deposit. Customer service agent Maxi was really helpful also with a bonus being added.
Company replied
I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
Company replied
I have a very good experience at the live chat with Vlad S., it doesnt happened in most of the casino online. Very friendly and taking the time to explain everything thing I asked for.
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
4.0
Great
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm sad I played a lot on this site…
I'm sad I played a lot on this site currently I was on 3 main sites it turns out that all 3 are suspended I don't understand why until Friday everything worked normally for deposit and withdrawal
25 September 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Katia!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Reply from Glossy Bingo
Hi M Boyd,
Thank you for your positive review of our site.
We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Love this site
Love this site. Staff are amazing and helpful. Patrick was an absolute star in helping me reopen my account. Verification was an easy process and very fast. Withdrawal nice and quick. Love the staff and the site. Keep up the good work glossy bingo and thank you kindly for all your help.
21 September 2023
Unprompted review
Reply from Glossy Bingo
Hi Sandra,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Patrick.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Great customer service helped straight…
Great customer service helped straight away by James great customer service would recommend glossy to everyone had bad experience by Mecca they robbed me love glossy and the customer service team are lovely
20 September 2023
Unprompted review
Reply from Glossy Bingo
Hi Debbie,
Thank you for your positive review of our site. We are glad to hear that you found James very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Best customer service
Best customer service
Patrick and Jessica were the best ever!
So clear and helpful
18 September 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Kimbie!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
I signed up due to the welcome offer…
I signed up due to the welcome offer but after I registered I couldn't find it. Went on to chat and spoke to Andrew who was fantastic and helped me out with adding the bonus for me. He was very polite and knowledgeable. Great customer service!
2 September 2023
Unprompted review
Reply from Glossy Bingo
Hi Lucy,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Andrew👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
1 September 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Andis!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Rachel thank I soo much u went out u…
Rachel thank I soo much u went out u way to hep me I'm very happy thanx again:)xx
31 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Nikki,
Thank you for your positive review of our site. We are glad to hear that you found Rachel very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
TERESA was very helpful with me she let…
TERESA was very helpful with me she let me know my winnings would be in my account today
30 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Louise,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Glossy Bingo
Andrew was very helpful today very much…
Andrew was very helpful today very much appreciated site is fun and full of different games to play
27 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Kat,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Glossy Bingo
Teresa was very helpful
Teresa was very helpful. Great customer service
23 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Jordan,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Glossy Bingo
Teresa was lovely and kind at helping…
Teresa was lovely and kind at helping me with what I needed on info today. Thankyou
22 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Shauna,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Glossy Bingo
Played many times now over a period of…
Played many times now over a period of weeks.. stopped playing here but then came back to see if it might of just been an unlucky few weeks played again & no not a sniff of luck. Zilch..
21 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Honest Reviewer,
Thank you for your review, we are sorry to hear that you haven’t had much luck recently.
Like all reputable and licenced operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure they are random and fair.
Our support team has reached out to you privately to assist you on how you can get more bang for your buck the reduce the need for you to deposit more in order to enjoy your time with us.
Regards,
Glossy Bingo
Very helpful,fast interaction
Very helpful,fast interaction, great deals . Would recommend site
20 August 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Nicole!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Very rude customer service
UPDATED- no one reached out to me. Once I’ve deposited £2000 they just suspended my account when I questioned why there are 0 returns.
Very rude customer service. False return payout rates. Contacted them 3 times to review my account at the end got suspended
19 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Ivy,
Thank you for taking the time to leave a review.
I was concerned to read your comments as this is uncharacteristic of our team and not the level of service we strive to provide for our customers.
We would love the opportunity to investigate this matter further and so, I have reached out to you privately to discuss this in more detail.
Hopefully, given time, turn that disappointing one-star review into a blow your socks off FIVE!
Regards,
Glossy Bingo
games are rigged for sure
19 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Prawn,
Thank you for your review, we are sorry to hear that you haven’t had much luck recently.
Like all reputable and licenced operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure they are random and fair.
Our support team has reached out to you privately to assist you on how you can get more bang for your buck the reduce the need for you to deposit more in order to enjoy your time with us.
Regards,
Glossy Bingo
Excellent customer service advisor her…
Excellent customer service advisor her name was Teresa 5*
15 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Jeff,
Thank you for the great review however, we notice you only left one star?
This is most likely by mistake, we have reached out to you in order to assist you in updating this!
Kind regards,
Glossy Bingo
Great range of games
Great range of games. Excellent free spin offers with reasonable wagering. Very prompt on chat and Andrew was fantastic with helping me.
14 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Natalie,
Thank you for your positive review of our site. We are glad to hear that you found Andrew very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Great customer service 😊
14 August 2023
Unprompted review
Reply from Glossy Bingo
Thanks for the great review, Darcy!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Glossy Bingo
Quick and effective resolution …
I had not been awarded free spins with deposit . I got a reply on live chat within two minutes . Rachel sorted it straight away with no problems at all .
11 August 2023
Unprompted review
Reply from Glossy Bingo
Hi Mrs, N/A King,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Glossy Bingo
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