Emil has been very helpful eith my withdrawal query. Helpful staff highly recommend.
Company replied
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Review summary
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Reviews shaping this summary
Great customer service and really good gameplay from my first deposit. Customer service agent Maxi was really helpful also with a bonus being added.
Company replied
I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
Company replied
I have a very good experience at the live chat with Vlad S., it doesnt happened in most of the casino online. Very friendly and taking the time to explain everything thing I asked for.
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
4.0
Great
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Teresa was very helpful
Teresa was very helpful, I was connected to live chat and my query sorted within 3 minutes. Hopefully I’ll have my withdrawal within 24 hours of signing up and winning.
5 February 2025
Unprompted review
Reply from Glossy Bingo
Hi Justine,
Thank you for sharing your experience! We're thrilled to hear that Teresa was able to help you so quickly. We hope your withdrawal is processed smoothly and within the 24-hour timeframe. Best of luck, and we're here if you need anything else!
Regards
The Glossy Bingo Team
Best site I’ve ever used
Best site I’ve ever used, Teresa is the best
29 January 2025
Unprompted review
Reply from Glossy Bingo
Hi Charley,
Thank you so much for the kind words! We're thrilled to hear you're enjoying the site, and we'll be sure to pass on your praise to Teresa. We appreciate your support!
Regards,
The Glossy Bingo Team
I spoke with Amanda this evening & she…
I spoke with Amanda this evening & she was extremely helpful & knowledgeable thank you.
24 January 2025
Unprompted review
Reply from Glossy Bingo
Hi Mr Collins,
Thank you so much for sharing your experience! We're thrilled to hear Amanda was able to assist you and provide great service. We really appreciate your kind words!
Regards,
The Glossy Bingo Team
Thanks to Savannah for quick assistance!
Thanks to Savannah for quick assistance!
22 January 2025
Unprompted review
Reply from Glossy Bingo
Hi Imogen,
Thank you for your great feedback! We’re happy to hear Savannah was able to help you swiftly. We appreciate you taking the time to share your experience!
Regards,
The Glossy Bingo Team
TERESA Was fantastic helping me today…
TERESA Was fantastic helping me today she’s amazing a credit to the company
14 January 2025
Unprompted review
Reply from Glossy Bingo
Hi Pammy,
Thank you so much for your wonderful feedback! Teresa will be thrilled to hear your kind words. We’re so lucky to have her on our team—she truly is amazing! We appreciate you taking the time to share your experience. 😊
Regards,
The Glossy Bingo Team
Absolutely disgusting site I was…
Absolutely disgusting site I was playing 12 masks of drums over months of playing got it up to 10 times the highest one after a few weeks of playing and hundreds of pounds later the bonus came out so I thought omg yes and then bang all it give you was 24 pound omg really 24 pound what a joke so stay well away from that game and now I am back to lucky twins wow I don't no Wats worse hundreds going on and still nothing this is so not normal game don't even last 5 minutes either and weni complained glossy told me to change the game well I don't want to change the game why should I so my advice would be avoid like the plague
4 January 2025
Unprompted review
Reply from Glossy Bingo
Hi Lee,
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you’ve been—your feedback means a lot to us, and we never want any of our players to feel this way. 😔
Games like 12 Masks of Drums and Lucky Twins are all about luck, but we understand how frustrating it can be when the outcomes don’t meet expectations, especially after a long session. While we aim to keep things fun and fair, we’ll certainly pass your feedback on to the relevant team.
If you’d like, please reach out to us directly—we’d be happy to look into your account and see if there’s anything we can do to improve your experience. 💬
Wishing you brighter moments ahead,
Glossy Bingo
Excellent customer service from Teresa
2 January 2025
Unprompted review
Reply from Glossy Bingo
Hi Richard,
Thank you so much for your kind words! 😊 We’re thrilled to hear that Teresa provided you with excellent service. We’ll make sure to pass along your feedback to her—she’ll be so happy to hear it!
If you need anything else, don’t hesitate to reach out. We’re here to help!
Best,
Glossy Bingo
Love this site
Love this site. Very reliable and trustworthy. The customer service is also fab. Chatted to Wade today who was lovely and so helpful! Made my experience even more better
24 December 2024
Unprompted review
Reply from Glossy Bingo
Hi Natalie,
Thank you for your wonderful review! We're so glad to hear you had a great experience. We'll be sure to pass along your kind words to Wade. Your feedback truly means a lot to us.
Regards,
The Glossy Bingo Team
Had on going verification process with…
Had on going verification process with my documents but I was assured every step of the way by Glossy bingo security team every day any time of the day...Recommended to anyone who wants a little flutter.
17 December 2024
Unprompted review
Reply from Glossy Bingo
Hello Justin!
Thank you so much for your lovely feedback! We're absolutely delighted to know that our security team was there for you during the verification process. Your recommendation truly warms our hearts. We can't wait for you to have a fantastic time with Glossy Bingo!
Regards,
The Glossy Bingo Team
Very helpful and quick to answer my…
Very helpful and quick to answer my query xx
17 December 2024
Unprompted review
Reply from Glossy Bingo
Hi Anne,
Thank you for your kind words! We're so glad we could assist you quickly. If you need anything else, don't hesitate to reach out!
Regards,
The Glossy Bingo Team
Lovo it so much🥰🥰
9 December 2024
Unprompted review
Reply from Glossy Bingo
Hi Jorana,
We are happy to hear you love Glossy Bingo. Thank you for the sweet review—it made our day! 💖
Best wishes,
Glossy Bingo
Teresa thank u very much for your help…
Teresa thank u very much for your help very helpful ,I do some withdrawal and I’m waiting to approve my documents I will update when I receive it
21 November 2024
Unprompted review
Reply from Glossy Bingo
Hi Alaa,
Thank you for your kind words! We're glad we could assist you. We’ll keep an eye out for your document approval and look forward to hearing from you once everything is processed. If you need any further help, don’t hesitate to reach out.
Regards,
The Glossy Bingo Team
Teresa was really helpful and answered…
Teresa was really helpful and answered promptly. Great customer service .
11 November 2024
Unprompted review
Reply from Glossy Bingo
Hi Kayleigh,
Thank you for your kind words! We're thrilled to hear that Teresa provided you with great service. We’ll be sure to pass along your feedback!
Regards,
The Glossy Bingo Team
I didn't get what was promised.
First time I've used online slots and I was enticed in with the promise of 200 free shots on the slots and £20 if I deposit £10. So I deposited the £10 and got the free 200 shots (which are only valid on one slot machine), but I did not get the free £20 I was promised. Very disappointing.
I went back to the sight again and spoke with Rachel. She was very nice and polite with me but didn't help in the end.
I was told that the £20 is only for playing on the bingo games. Looks like there are only 3 bingo games to choose from and they only play on a Saturday. Also, the deposit you spend on their "offer" is only usable on one of their slots machines, no others and no choices.
I saw nothing in the promo ad that told me these restrictions and now feel cheated out of my £10.
All feels like a scam to me and I would advise others to avoid this offer until it's made more clear about the restrictions instead of hiding it away in the small print or until you have paid the deposit.
Thank you Glossy Bingo for the update.
I hope you do make your adverts more clearer before potential customers spend their money on your site, it would be a great idea. But because of my own experience there I won't be using it again and you have lost a customer.
8 November 2024
Unprompted review
Reply from Glossy Bingo
Hi Joe,
Thank you for sharing your experience with us! We’re sorry to hear the offer didn’t meet your expectations. Our goal is to make sure promotions are clear and rewarding, so we appreciate the feedback on where we can improve. We’re glad Rachel was able to assist, but we’ll review this further to ensure future promotions are more transparent. If you have any other concerns or would like to discuss this further, please reach out—we’re here to help!
Best,
Glossy Bingo
The site is very easy to use also on…
The site is very easy to use also on the chat they are very helpful
7 November 2024
Unprompted review
Reply from Glossy Bingo
Hi Paula,
Thanks for the great review! We're happy to hear you find the site easy to use and our chat support helpful. We're always here if you need anything!
Regards,
The Glossy Bingo Team
Reply from Glossy Bingo
Hi Sue,
Thank you! We’re so glad you’re happy with our service, we'll be always glad to assit you. We appreciate your feedback! 😊
Best Regards,
Glossy Bingo
And again absolutely disgusting I mean…
And again absolutely disgusting I mean come on lucky twins is really what I play but since they have dropped the stake to 45 pence like really u can play on this game for months and months because you won't get no where it last around ten minutes then it's finished then it's dead spin after dead spin then it gets better notttt all you get a lot of is 25 pence 75 pence loads of dead spins and then bang you get another 25 pence hooray fantastic since this company has took away all the older games and best games like bars and stripes and a few more this site as gone down hill and what a big shame
1 November 2024
Unprompted review
Reply from Glossy Bingo
Hi Suzie,
Thanks for sharing your feedback – we’re sorry to hear you’re disappointed with some of the changes. We’re always working to improve the experience and keep things fresh, so we’ll definitely pass your comments on to the team. If you’d like, please reach out to our support team to discuss this further; we’re here to help!
Best,
Glossy Bingo
The only reason why I don’t teowortwow…
The only reason why I don’t teowortwow is that I it was a little bit of a stretch mess
12 October 2024
Unprompted review
Reply from Glossy Bingo
HI Pavel,
Thanks for your feedback! We’re sorry to hear you found the process a bit confusing. We’re always looking to improve, so your input is valuable. If you need any help, please don’t hesitate to reach out!
Best regards,
Glossy Bingo
please halp me thanks
10 October 2024
Unprompted review
Reply from Glossy Bingo
Hi there,
I’d be happy to help! Could you please provide a bit more detail on what you need assistance with?
Best regards,
Glossy Bingo
Teresa is super helpful and resolved my…
Teresa is super helpful and resolved my issue Quickly!
9 October 2024
Unprompted review
Reply from Glossy Bingo
Hi Justyna,
Thank you so much for your kind words! We’re thrilled to hear that Teresa was able to help you out quickly. We'll be sure to pass along your feedback to her!
Best regards,
Glossy Bingo
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