Emil has been very helpful eith my withdrawal query. Helpful staff highly recommend.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service and really good gameplay from my first deposit. Customer service agent Maxi was really helpful also with a bonus being added.
Company replied
I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
Company replied
I have a very good experience at the live chat with Vlad S., it doesnt happened in most of the casino online. Very friendly and taking the time to explain everything thing I asked for.
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
4.0
Great
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to thank Patrick for his…
I would like to thank Patrick for his help me so much put my mind at ease
30 September 2024
Unprompted review
Reply from Glossy Bingo
Hi Maureen,
Thank you for your lovely message! We’re so happy to hear that Patrick was able to help put your mind at ease. We’ll make sure to pass on your thanks to him! If you ever need anything else, don’t hesitate to reach out. 😊
Best,
Glossy Bingo
Really very helpful customer support
Really very helpful customer support. Special mention to Teresa who helped me when I got confused over wagering requirements. She saved me from losing over £200! Eternally grateful to her.
Oh, great offers and choice of games too.
17 September 2024
Unprompted review
Reply from Glossy Bingo
Hi,
Thank you for your amazing feedback! We’re so glad to hear that Teresa was able to help clarify the wagering requirements and save you from losing your funds. We’ll make sure to pass along your kind words to her! It’s also great to know you’re enjoying our offers and game selection. If you need anything else, don’t hesitate to reach out. Happy gaming! 🎉😊
Best,
Glossy Bingo
Good company fast payout
16 September 2024
Unprompted review
Reply from Glossy Bingo
Hi Paul,
Thank you for your feedback! We’re thrilled to hear that you find us a good company and appreciate our fast payouts. If you need anything else, feel free to reach out anytime. Happy gaming! 😊
Best,
Glossy Bingo
Patrick was very helpful.
22 August 2024
Unprompted review
Reply from Glossy Bingo
Hi Karen,
Thank you for letting us know! We’re glad Patrick was able to help you. If you need anything else, feel free to reach out!
Best,
Glossy Bingo
Helpful chat assistance
Helpful chat assistance, good site once your identification has been verified.
16 August 2024
Unprompted review
Reply from Glossy Bingo
Hi Paul,
Thank you for your feedback! We’re glad you found our chat assistance helpful and are enjoying the site now that your identification is verified. If you need any further help, just let us know!
Best,
Glossy Bingo
Teresa very quick and helpful with my…
Teresa very quick and helpful with my enquiry
6 August 2024
Unprompted review
Reply from Glossy Bingo
Hi Ebony,
Thank you for your feedback! We’re pleased to hear that Teresa was quick and helpful with your enquiry. If you need any further assistance, feel free to reach out!
Best,
Glossy Bingo
Rachel was amazing after my free spins…
Rachel was amazing after my free spins wear not given sorted in no time thank u 😘
6 August 2024
Unprompted review
Reply from Glossy Bingo
Hi Roberta,
Thank you for the great feedback! We’re delighted to hear that Rachel quickly resolved the issue with your free spins. We’ll make sure to pass along your thanks to her. If you need anything else, just let us know!
Best,
Glossy Bingo
Reply from Glossy Bingo
Hi Ann,
Thank you for the kind words! We’re thrilled to hear that Teresa was amazing, polite, quick, and helpful. We’ll be sure to share your compliments with her. If you need any more assistance, we’re here to help!
Best,
Glossy Bingo
Reply from Glossy Bingo
Hi Robert,
Thank you for your feedback! We’re glad to hear that Patrick was direct and to the point. If you have any more questions or need further assistance, feel free to reach out!
Best,
Glossy Bingo
PATRICK dealt with my enquiry very fast…
PATRICK dealt with my enquiry very fast and efficiently.
thanks G Brandon.
16 July 2024
Unprompted review
Reply from Glossy Bingo
Hi Geoff,
Thank you for your feedback! We're glad to hear that Patrick provided you with fast and efficient service. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Glossy Bingo
Patrick was very helpful and explained…
Patrick was very helpful and explained everything very well and things are now being sorted out
Thanks
12 July 2024
Unprompted review
Reply from Glossy Bingo
Hi Sharon,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Worst casino going never get to win…
Worst casino going never get to win they just take
10 July 2024
Unprompted review
Reply from Glossy Bingo
Hi Adam,
We're sorry to hear about your experience. We strive to provide a fair and enjoyable gaming experience for all our players. If there's anything specific you'd like us to look into or if you have any feedback you'd like to share, please reach out to us directly. We're here to assist.
Best regards,
Glossy Bingo
Patrick was able to help me effectively…
Patrick was able to help me effectively with my query
6 July 2024
Unprompted review
Reply from Glossy Bingo
Hi Linda,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
TERESA brilliant service thank you so…
TERESA brilliant service thank you so much
26 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Sarah,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Dealt with very quick by Theresa
25 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Valerie,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
nothing glossy about this site absolutely Horrific
Everything was going fine until I made a sizable withdrawal, after this my gaming experience changed with bonuses almost impossible to achieve. When bonuses were given returns were a fraction of previous bonuses. Played £500 @ £1 a spin to achieve a bonus once, bonus return was £25. Contacted advisors to be cut off three times when writing my complaint, requested my account activity to raise an official complaint regarding the horrific gameplay by way of freedom of information request which has been ignored. Absolutely shocking customer service, horrific gameplay as the site intends to recoup all losses and more despite claims of an independent regulator as the rigged gameplay is evident from play history.
22 June 2024
Unprompted review
Reply from Glossy Bingo
Hi presley1977waza,
I'm sorry to hear about your recent experience. Your feedback is important to us, and we apologize for any frustration caused. We take these concerns seriously and would like to investigate further to understand what happened. Please reach out to our support team directly with your account details so we can address this promptly.
Best regards,
Glossy Bingo
Reply from Glossy Bingo
Hi Jojo,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Have to lose your cash to use your bonus'
Live chat were helpful, but it didn't matter due to the company. I signed up using a code in order to receive 200 free spins and a bingo bonus which was 2X my original deposit. Upon completion of the 200 free spins, I had accrued a decent amount which I presumed would just be subject to typical rollover rules (stake x30 times etc). However, in order to use your casino or bingo bonus, you are expected to lose any cash in your account. I checked this with live chat a couple of times, and was told that in order to activate your bonus your cash must be £0, even if you have won money using your cash.. In addition, if you were to withdraw your cash to make your balance £0, you would forfeit any bonus, which is what I ended up doing to avoid having to lose the cash I'd won. Doesn't seem ethical, and would avoid at all costs.
8 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Luke,
Thank you for sharing your experience and for your kind words about our live chat support. We're thrilled to hear you had a good time and won from the games!
We understand your concerns about the bonus system. The bonus acts as a safety net for our players – if you happen to lose your cash, you still have the bonus to continue playing on our website. It’s designed to give you an extra chance to enjoy your gaming experience.
We appreciate your feedback and will use it to improve our services. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Glossy Bingo
I found Teresa very help
I found Teresa very help, polite and efficiant.. my query was dealt with no time all. very pleased :)
6 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Amanda,
Thank you for your great review!
We are glad to hear that you enjoyed speaking with Teresa.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Doesn't deserve one!!!
Shocking website, been playing on here for years and it's definitely gone down hill big time. You never win !!!!!!
3 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Elizabeth,
Thank you for your review, we are sorry to hear that your experience with us didn't meet your expectations.
We want to assure you that all our games are based on random outcomes, and while luck is a big part of the equation, we understand how disheartening it can be when things don't go your way.
We're constantly striving to make improvements, and your feedback is incredibly valuable to us. If you have any further suggestions on how we can enhance your experience, please feel free to reach out.
We're here to help and hope to have the opportunity to turn things around for you in the future!
Best regards,
Glossy Bingo
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