Thanks for this offer I am only a little bit sad about the price 10/24 I paid 79€ special price for members ??? And now 54€ !!( present for my daughter) Please check your paying button I had a l... See more
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See what reviewers are saying
Great products I heard from social media. So I decided to make my first order from you and chose the adventskalender. I‘m excited.
Company replied
It’s so easy to place an order. The products are great and I’m so very looking forward to the monthly surprises. When there have been issues with the box (e.g. product arrived broken) the customer ser... See more
Company replied
Glossybox is the worst subscription services there is. I tried the 3- month subscription two times, and every time I had to contact the customer service several times to receive my boxes- never in the... See more
Company replied
Company details
Information provided by various external sources
Willkommen in unser Online Community! Ein Ort, von dem aus wir unsere Liebe für Schönheit und Kosmetik mit Menschen aus der ganzen Welt teilen. Wir hoffen, dass wir euch mit unserer Leidenschaft anstecken können und liefern täglich Expertentipps und Ei...
Contact info
Rungestraße 22-24, 10179, Berlin, Germany
- www.glossybox.at
4.1
Great
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
redeem of credits
My account shows € 74,10 credits, but I could redeem only abt. € 5. Why? Nowhere mentioned on the website. This is irritating.
8 March 2023
Reply from GLOSSYBOX
Hello Veronika,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Wow-Experience over more than 10 years!
It’s so easy to place an order. The products are great and I’m so very looking forward to the monthly surprises. When there have been issues with the box (e.g. product arrived broken) the customer service has been excellent! I’m a super fan and loyal customer for over more than 10 years! Please continue with the great work! 💕
28 December 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Everything was flawless
23 December 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
missing calender-Customer Service sucks
I ordered a bundle of 3 advent calendars last year before christmas, but only received 2. I have requested my missing calendar several times, but at some point it was of course too late to request the return of my order that had not been received.
if i as a customer order several advent calendars every year, can i expect a concession from glossybox??? but no....
I just ordered 4 advent calendars. I love the advent calendars, but the customer service sucks.
Let's see if I get the number of advent calendars I ordered this time.
7 December 2021
Reply from GLOSSYBOX
Hi Stein,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Reply from GLOSSYBOX
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Fast & very good !
8 October 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shop the Adventcalendar
To shop the Adventcalendar was good, there where no problems with my order!Thank you!
10 September 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Reply from GLOSSYBOX
Hello dear Tanschgal . Thanks so much for your 5* review and I'm so glad to hear you love our products! We really value your feedback and I sincerely hope you continue to enjoy our brand! Best wishes, Anastasija
Love Glossybox
15 July 2022
Reply from GLOSSYBOX
Hello dear Bianca. Thanks so much for your 5* review and I'm so glad to hear you love our products! We really value your feedback and I sincerely hope you continue to enjoy our brand! Best wishes, Anastasija
Glossybox is the worst subscription…
Glossybox is the worst subscription services there is. I tried the 3- month subscription two times, and every time I had to contact the customer service several times to receive my boxes- never in the month they where supposed to come by the way! I got asked the same questions over and over again, questions I already answered the first time they asked me. I do not recommend Glossybox which is a shame cause the products are of good quality IF you receive them!
8 July 2022
Reply from GLOSSYBOX
Hi C.L,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Nicola
actually everything ist great - just to mention one tiny thing
Website is beautiful and makes me want to know what's inside the boxes.
As I was clicking through the pages, I wanted to go back to the special boxes (5 boxes for a special price) and there was no extra link (in the offer part) therefore I had to go to the starter page.
It is not super dramatic but still.
29 June 2022
Reply from GLOSSYBOX
Hello Maggs,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sedra
GLOSSYBOX Customer Service
Voucher GESCHENK20 was not working
Voucher GESCHENK20 was not working, no timely reply from customer service
18 June 2022
Reply from GLOSSYBOX
I am sorry to hear of this matter.
I do want to assist and get this issue sorted for you as quickly as possible. Can you please sign into your account to view the message I have just sent you.
I will be able to get this resolved.
Kind regards,
Matt
Skintype
How should they know what products i need if i dont even have to type in my skintype? We will see how this turns out
17 June 2022
Reply from GLOSSYBOX
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from GLOSSYBOX
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from GLOSSYBOX
Hi Suanita,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Surprise
Today I received 3 boxes at the same time. That really was a surprise. As I was very busy today I decided to open all of them but only to take out 2 items. Otherwise it would have been too much for me. Like this I will have plenty of nice moments during the next few weeks.
22 February 2022
Reply from GLOSSYBOX
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I love it 😍 every time am more amd and…
I love it 😍 every time am more amd and more surprised love the make up that comes with the package 📦 😍
26 January 2022
Reply from GLOSSYBOX
Hi Angela,
We are very pleased about this feedback from you and thank you for this rating.
If you need assistance in the future, please do not hesitate to contact our customer service team through your online account and we will assist you.
Kind regards,
GLOSSYBOX Customer Service Team
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
3 weeks later and I still did not get…
3 weeks later and I still did not get my order...
3 January 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I have investigated this and sent you a message to your online account with a further update. Please log into your account at your convenience to receive my message.
Regards,
Sue
The products are great
The products are great, as well as the packaging but I had some problems with the delivery. Three boxes didn't find their way to my home, but the website was very helpful and I got my money back.
9 December 2021
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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