Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... See more
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Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... See more
Company replied
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... See more
Company replied
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Wh... See more
Company replied
Company details
Written by the company
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Contact info
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, United Kingdom
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4.3
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
excellent purchase
excellent purchase - not only does it make me look cooler than a lot of very cool things [which is of course great] but also heralded the arrival of sunny weather
11 February 2025
Reply from Gloverall
Hello David
Thank you for your review. We're glad that you are so happy with your purchase and hope it serves you well.
Regards,
Gloverall.
The coat is very well made
The coat is very well made, and the wool is very warm. The best part is the size guide on website helped me to choose the right size, no need to return for a size change. I love this pea coat!
10 February 2025
Reply from Gloverall
Hello customer
Thank you for taking the time to leave a review. We greatly appreciate any feedback but it is especially nice to hear positive feedback. We are glad that you're happy with the quality and warmth of the coat, that it was the right size and the sizing guide was of such help in selecting that right size.
Regards,
Gloverall.
The return experience
Unfortunately the coat I ordered didn’t suit me so I had to return it, at a cost of €28, on a coat that I paid €650. I await my refund.
10 February 2025
Reply from Gloverall
Hello David
Thank you for taking the time to review. We're sorry to hear that your coat didn't suit and you had to return it. As stated in our policy, we aim to process all returns within 7 working days. We will process your refund as soon as possible.
Regards,
Gloverall
Awesome experience
10 February 2025
Reply from Gloverall
Hello Giulio
Thank you for your review. We are very glad that you had an awesome experience with no problems.
Regards,
Gloverall.
Great quality product delivered in a…
Great quality product delivered in a timely manner.Will definitely shop with them again.
7 February 2025
Reply from Gloverall
Hello David
Thank you for your review. We appreciate you taking the time to tell us about your experience which we are very glad was a positive one. We are glad that your order arrived in good time and you were so satisfied with your product. Thank you also for considering for your future purchases. We look forward to it.
Regards,
Gloverall.
Perfect,
Perfect,
order was fast and easy on the website.
Fast delivery in a good package.
23 January 2025
Reply from Gloverall
Hello Mr José
Thank you for your review. We are very happy that you found your overall experience with us to be 'perfect'. We're glad that you found it easy to use the website, that ordering was quick and there were no problems with the delivery.
Regards,
Gloverall.
Very Good experience on second trial
Very Good experience on second trial. The Churchill Pea Coat is excellent quality and fits very nicely. Shipping to Germany without any problem or customs trouble.
Full recommandation!
4 February 2025
Reply from Gloverall
Hello Ralf
Thank you for your review. It's excellent to hear (read) that you were happy with your experience with us. We are glad that you are happy with the quality and fit of your Peacoat and that there were no problems with the delivery or trouble with customs. Thank you very much for the recommendation.
Regards,
Gloverall.
Brilliant company!
Ordered replacement horn toggles with brown leather for my old duffle coat from Gloverall. The horn toggles arrived very quickly, lovely quality and nicely packed. Top company! that I will use again. Thank you.
3 February 2025
Reply from Gloverall
Hello Andrew
Thank you for your review. We are glad that you received the toggles and leather that you needed without issue and were happy with their quality and our packaging. Hopefully, you can repair your old coat and it continues to keep you warm.
Regards,
Gloverall.
Very poor customer service, slow process of return & exchange
Unfortunately the cardigan I had ordered was far too large so I started the process to return it and exchange for a smaller size.
I received by email my return form documents but after trying 4 different DHL service points they all said the form was incorrect and couldn’t process it.
I ended up returning myself by next day signed for by Royal Mail. I sent several emails to them and the Communication was awful and it still took them a very long time after receiving it to send out a confirmation of receipt and the smaller sized item.
They promised to refund my postage and after a few emails to send photographic evidence of postage and payment and my Bank details, I still haven’t been refunded.
Would not use them again, Customer service is very poor and services are extremely slow.
Disappointing is a word I would use to describe what I thought was a reputable British company.
28 December 2024
Unprompted review
Reply from Gloverall
Hello Rosamunde
Thank you for your review. We're sorry that you were so unhappy and disappointed with our service. We try to respond to as quickly as possible to our customers but during busy periods those replies can be delayed. I can see that your first emails came at Christmas which is our busiest season and after the holiday we undergo a stock take. We are sorry if you felt neglected in that time and have made customer service aware of your review.
Regarding the DHL label not scanning, are you sure the drop off points you took them to were DHL? I don't ask this to cause any offence, but it is a somewhat common occurrence for customers wanting to a send a return having trouble with scanning their codes because they weren't using a DHL drop off point.
Regardless, since you've already sent it back with Royal Mail there is nothing to be done about that.
Regarding your refund, after checking our records, it and the reimbursement promised hasn't been given because we haven't received your return. We can only provide a refund once we've gotten the returned items and checked them. I have also made customer service aware of this and they checked the tracking information and suspect it was delivered to the wrong location. You should receive an email from them shortly to resolve this matter.
Regards,
Gloverall.
Lovely warm jumper and very well made…
Lovely warm jumper and very well made at a great price.
31 January 2025
Reply from Gloverall
Hello Fidelma
Thank you for your review. We are happy that you are pleased with your jumper, it quality, ability to keep you warm and the price. We hope that you get to enjoy your jumper for a long time.
Regards,
Gloverall
Morris Duffel
Fabulous quality coat. Great company to deal with . Highly recommended
31 January 2025
Reply from Gloverall
Hello Scott
Thank you for your review. We are very glad that you are so happy with your coat and were satisfied with our service. Also thank you for the recommendation, we greatly appreciate it.
Best Regards,
Gloverall.
Overperformance
8 January 2025
Reply from Gloverall
Hello Alessandro
Thank you for your review. We are very happy to hear/read that you were so satisfied with our service.
Regards,
Gloverall.
The coat was excellent, customer service not so.
The coat was excellent. A keeper for a lifetime. The only problem was I had to return the first coat (a size "L") because it was too small. Their "sizing chart" is not spot-on. I live in the USA and they don't pay for returns from USA to England. Shipping the return was $150. Ultimately, the "XL" cost I received was excellent - but add to it the shipping on the first return.
26 January 2025
Reply from Gloverall
Hello Thomas
Thank you for your review. We're glad that you got a coat that was to your satisfaction in the end and apologize that you were unsatisfied before that. Was the coat that you originally ordered outside the +/-3% tolerance policy? If that is so then that would be a fault. As stated in our returns policy we don't cover shipping costs for returns from outside the UK. That is unless we are at fault. Since you emailed about a normal exchange there was no reason to pay for the return shipping.
Regards,
Gloverall.
Buy Your Size
I was bought this Churchill Peacoat for Christmas 2023 and was influenced to go up a size.
When I received it, it was on the big side.
I recently bought another, but now in "my size" and it's perfect.
Stick to your known size. Don't be tempted to size-up.
27 January 2025
Reply from Gloverall
Hello Clive
Thank you for your review. We're glad that you are happy with your new coat and apologise for the mistaken suggestion in 2023.
Regards,
Gloverall.
No communication
No communication, no communication, no communication. HELLO????? anyone there???
10 February 2025
Unprompted review
Reply from Gloverall
Hello Peter
What do you need? We don't appear to have any emails from you? Did you use a different name?
Regards,
Gloverall.
I needed to exchange my original order and this was dealt with quickly and easily not to mention the brilliant quality of the duffel that I bought. I would certainly recommend this company for quality
I needed to exchange my original order
24 January 2025
Reply from Gloverall
Hello GD
Thank you for your review. We are glad that you are so pleased with our service even though the first item wasn't what you needed. It's good that the exchange process was quick and easy for you and we are very happy that you were so pleased with the quality of garments which we take great pride in. Thank you for the recommendation.
Regards,
Gloverall.
Gloverall always produces high quality…
Gloverall always produces high quality clothing and packages items as if they are treasure, which they are. My friends grandfather worked for them in the 1950s and as I’m from near Earls Barton they’ve always been around but now have great collaborations
23 January 2025
Reply from Gloverall
Hello Garstang Flats
Thank you for your review and for your feedback on our high quality products. We are very proud of the heritage and quality of our garments so it is always great to hear from a customer that agrees with that. It's also cool to hear that you have a personal connection to our brand as well. Hopefully we continue to meet your expectations.
Regards,
Gloverall.
Great company
Excellent quality. Excellent service. Take my advice and do business with this company.
8 January 2025
Reply from Gloverall
Hello Phil
Thank you for your review. We are pleased to hear that you found the quality and service to be "excellent." Thank you very much for your recommendation.
Best Regards,
Gloverall.
Reply from Gloverall
Hello DM
Thank you for your review. We are very glad to hear that you were so satisfied and that you experienced no issues with your delivery and that our product was to your liking.
Regards,
Gloverall.
Reply from Gloverall
Hello Hiromichi
Thank you for your review. It's good to read that you are so pleased with your items. We are very proud of the quality of our products so it is always nice to hear when customers agree. I hope it contains to keep you warm for years to come.
Regards,
Gloverall.
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