We were let down catastrophically by Besure and we contacted Glow Green. We rrceived exceptional service from Luke Gamble on the sales team and Ross on the finance team. Within minutes we had a comple... See more
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Review summary
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Spoke to Luke over the phone twice before deciding which company to go with for a new boiler. He wasn't pushy, he explained everything clearly and was very helpful, the engineer Dan, was very good an... See more
Company replied
The service was arranged quickly and efficiently. My only slight annoyance was the engineer didn’t phone me on the day to say what time he would arrive and turned up at around 4.45. In fairness h... See more
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Luke the engineer was excellent did a good job and explained lots of thinks we didn't know about Well pleased also with the glow green tean especially Ann who was very pleasant and helpful would reco... See more
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Company details
- #36 of 49 best companies in Boiler supplier
- #19 of 24 best companies in Air Conditioning Contractor
- #62 of 73 best companies in Central Heating Service
- #54 of 60 best companies in Gas engineer
- #35 of 52 best companies in Solar Energy Company
- #22 of 30 best companies in Solar Energy Contractor
About Glow Green
Written by the company
Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills. We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps. Call us today, for a fixed price quote over the phone, with no home visits required.
Our fully remote process means you don’t spend days or even weeks waiting for a home visit.
Why Customer's Love Glow Green:
Contact info
Avalon, 5th Floor, 26 - 32 Oxford Road,, BH8 8EZ, Bournemouth, United Kingdom
- 0333 113 9488
- customer.relations@glowgreenltd.com
- www.glowgreenltd.com
4.6
Excellent
16k reviews
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Amer Engineer from Glowgreen
Amer, the engineer, from Glowgreen, who came to do my annual boiler service was friendly and professional. He explained what he there to do, was efficient and worked quickly and made sure he tidied up. An excellent service- I would be happy to recommend him as I'm sure he'd do a good job wherever he is sent. Marks out 10? 10 out of 10 for Amer and Glowgreen.
S Gilchrist
18 September 2026
Reply from Glow Green
We are so pleased to hear about your excellent experience with our engineer during your annual boiler service. It's wonderful to know he was friendly, professional, efficient, and tidy. Thank you for your high recommendation!
We had our boiler serviced again this…
We had our boiler serviced again this year and had the pleasure of Luke for the 2nd year. Luke always asks if we have had any issue with the boiler, then gets on with the service. He engages with us to make sure we know what to do if there is an issue. He is always pleasant and professional Thankyou Luke
18 September 2026
Reply from Glow Green
We're delighted to hear you had another positive experience with our service! It's wonderful to know that our team member was pleasant and professional, ensuring you were well-informed and that your boiler service was thorough. Thank you for your kind words!
Mike
Mike. Arrived on time. He was very friendly and chatty. Explained everything. Did additional checks. Great guy
17 September 2026
Reply from Glow Green
We're delighted to hear about your positive experience with our team member. We appreciate you sharing your feedback!
Patrick Top engineer
It was time for my annual service on the boiler, booking a time is a bit of a slow process as you can’t book a slot you have to wait and see when they can fit you in. Patrick the engineer who came was very polite and called when he was on his way he apologised that he had to come back as he needed a part. He left making sure everything was safe.
17 September 2026
Reply from Glow Green
We appreciate you sharing your experience. We understand that booking a service can sometimes be a slow process, and we're always looking for ways to improve this. We're glad to hear that the engineer was polite and ensured everything was safe.
Reply from Glow Green
We're so happy to hear that you were pleased with our service. Thank you for sharing your positive experience with us!
From the first call to ordering it…
From the first call to ordering it found the experience so easy, was informed every step of the way.
The engineer James was lovely, very polite and knowledgeable.
17 September 2026
Reply from Glow Green
We appreciate your wonderful feedback! We're delighted to hear that the experience was easy from start to finish, and that you were kept informed every step of the way. It's great to know our engineer was polite and knowledgeable.
Glow green AC install
From start to finish glow green have kept me informed, what was going to happen. When it was going to happen. Both enginneers turned up on time. Went through the installation, were I wanted the AC unit going etc. Rob and Stuart both did a good job. Very impressed. Spent time after going through how the unit works. And what to expect. Would recommend glow green for your AC installation.
15 September 2026
Reply from Glow Green
We are absolutely delighted to hear about your positive experience with our team! It's fantastic to know that our communication, punctuality, and the thoroughness of the installation process met your expectations. We're especially pleased that our engineers took the time to explain the unit's operation. Thank you for your recommendation!
Reply from Glow Green
We're so glad to hear our engineer provided friendly and efficient service for your boiler. We appreciate your positive feedback!
If you want a reliable firm go with them The people came on time did a great job…
The people came on time did a great job no problems at all even the electrician did a great job would recommend them to do a fantastic job
17 September 2026
Reply from Glow Green
We appreciate your wonderful feedback! We're so pleased to hear that our team was on time and did a great job, and that our electrician also provided excellent service.
Reply from Glow Green
We appreciate your kind words! We're so happy to hear that you received very good service that was fast and clean. Thank you for your recommendation!
Not pushy, genuine
Spoke to Luke over the phone twice before deciding which company to go with for a new boiler. He wasn't pushy, he explained everything clearly and was very helpful, the engineer Dan, was very good and cleaned up behind himself, would highly recommend so far have no complaints ...
17 September 2026
Reply from Glow Green
We're delighted to hear about your positive experience with us! It's wonderful to know that our team provided clear explanations and helpful service, and that the installation was carried out efficiently and cleanly. Thank you for your kind recommendation!
The engineer was communicating with me…
The engineer was communicating with me before installation date , came early and very professional and helpful.
The after care team are also wonderful
All good so far
17 September 2026
Reply from Glow Green
We're delighted to hear about your positive experience! We're so pleased that our engineer communicated well, arrived early, and was professional and helpful. It's also wonderful to know that our aftercare team has been great.
Good local company that is responsive…
Good local company that is responsive to customer needs. I had a new combi boiler installed with them in 2023, a Worcester Bosch. I used their 24 mth interest free finance option to enable me to afford it. I have a 12year warranty with them and I pay them monthly for an annual boiler service/Gas safety certificate. They have always responded professionally to any issues I’ve had and I would not hesitate to recommend them.
17 September 2026
Reply from Glow Green
We are so pleased to hear about your positive experience with us, especially regarding your new combi boiler installation and the finance option. It's wonderful to know that our team has consistently provided professional support and that you would recommend our services.
Engineer was very diligent
Engineer was very diligent. Finished rhe job with only 20 minute break.
17 September 2026
Reply from Glow Green
We're glad to hear our engineer was diligent and completed the work efficiently. We appreciate your positive feedback.
Good service easy booking follow up…
Good service easy booking follow up help with app
17 September 2026
Reply from Glow Green
We're happy to hear you found our service and booking process easy, and we appreciate your positive feedback on our app support.
Best Value for Money
Glow Green offered the best value for money versus the different suppliers I evaluated and the initial communication was very clear and proactive. This statement is based on assessing the same product from the major energy suppliers Octopus and OVO. They also respected my decisions to shop around and evaluate the different quotes I received.
The process around DNO approvals was poor, whilst I acknowledge this is outside of Glow Greens control but it is still part of the overall service. The communication was unclear - on the same phone call I didn’t get the same amnesty on whether the DNO was complete and approved or not. Customer service was variable - especially around the DNO and change to install dates when I called.
My biggest issue was the resulting delay to installation date by a month and loosing the solar generation and earning potential over August.
The rest of the commissioning and installation was positive. The scaffolding installers mostly respected my request to not damage plants in the garden.
8 September 2026
Unprompted review
Reply from Glow Green
We appreciate you taking the time to share your detailed feedback regarding your experience with us. We are pleased to hear that our initial communication and value for money stood out compared to other suppliers, and that we respected your decision to explore different options.
We sincerely regret the difficulties you encountered with the DNO approval process and the resulting delay to your installation. We understand how frustrating it must have been to experience inconsistent communication regarding the DNO status and the subsequent impact on your installation date, leading to a loss of potential solar generation in August. While DNO approvals are indeed managed by external parties, we recognize that our communication around this process needs improvement to ensure a smoother experience for our customers.
It is encouraging to know that the commissioning and installation phases were positive, and that our scaffolding installers largely respected your request regarding your garden plants. We are committed to learning from your feedback to enhance our service, particularly in areas concerning external processes and communication consistency.
They booked and sorted out service…
They booked and sorted out service date, then e mailed me to let me know. One the day the engineer turned up after giving me a call to say he was on his way. Worked efficiently and left area clean and tidy. Office did a follow up call to see if I was satisfied and happy.
15 September 2026
Unprompted review
Reply from Glow Green
We are absolutely delighted to hear about your positive experience! It's wonderful to know that our team provided such efficient and tidy service, and that our follow-up call ensured your satisfaction. Thank you for sharing your feedback.
Annual boiler service
Doug was polite,arrived within 30 minutes of phone call checked boiler advice given for future boiler service.10 out of 10
17 September 2026
Reply from Glow Green
We appreciate your positive feedback! We're delighted to hear that our service person was prompt, polite, and provided helpful advice for your future boiler service.
Excellent Service
Booking service was easy. Notified of date and engineer attended as agreed. Absolutely no issues.
16 September 2026
Reply from Glow Green
We're delighted to hear that our booking service was easy for you and that our engineer attended as scheduled. We appreciate your positive feedback!
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