Disorganised and incompetent. Sent a delivery date (1July) and time window which I waited in for. The driver did not turn up, apparently because he had already delivered the package two days before,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered clothes from shein am they delivered it yesterday but I was not at home so they didn't deliver it to me, then they send me a message in the app saying (Torino, Delivery failed, type:... See more
Company replied
sono passati 6 giorni tra presa in carico e prima consegna. La prima consegna e' avenuta senza un preaviso che permeteva di dirotare il parco verso un punto prelievo, poi c'e stato un fine setti... See more
Company replied
My package arrived safely. I am grateful for that. However, I had heard that the sender had given instructions to GLS when there was a problem with the delivery of my package, but it was not deli... See more
Company replied
Company details
About GLS Italy
Written by the company
GLS offre soluzioni affidabili per la spedizione delle merci in Italia, in Europa e in tutto il mondo. Consegniamo in Italia in 24 ore e in Europa in 24-96 ore e offriamo altissimi livelli di qualità del sistema e tariffe convenienti personalizzate sulle esigenze di ogni cliente. Con GLS puoi tracciare in tempo reale la tua spedizione.
Hai bisogno di assistenza?
Contact info
Italy
- www.gls-italy.com
2.1
Poor
75k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful
Awful. Claimed I put the wrong address. I did not. I then had to give them (the same) address again and they delivered 5 days later.
They did not ring my doorbell or call me to tell me they were outside.
Instead they forged my signature on the delivery note and smashed my item by throwing it onto the concrete because they were too lazy to call me.
They are liars and are not to be trusted.
16 July 2025
Unprompted review
Reply from GLS Italy
Hi Katie, thank you for letting us know about this issue. We will take the necessary measures to ensure this doesn't happen again. We apologize for the inconvenience. Kind regards, GLS Team
One star is too much
GLS is the ONLY company that is NEVER able to find my address. No other delivery company has ever had this problem.
I don't believe they actually try to deliver, I believe they falsely update delivery attempts to save money and force people to come to their office.
Additionally, it's very difficult to reach anyone in customer service.
I've recently settled in Italy, the GLS website has an english option but the chat doesn't recognize english so it's impossible to get past the bot and speak to a human.
I'll be informing the company I've been servicing that as long as they are using GLS I am no longer able to service them. Yes, GLS is that bad.
9 July 2025
Unprompted review
Reply from GLS Italy
Hi Jill, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
Gls are never correct.
They always say that tried to deliver but nobody was home. It's a lie, they never come to my house, i went home, and looking outside. Never ring never call, never email. Thay can't do it, because people work, and have to ask for permit sometimes.
11 July 2025
Unprompted review
Reply from GLS Italy
Hi Dorian, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
What a complete and utter waste of time. Couldn't make delivery due to a blocked road. So dropped it at a parcel shop 12 km away. The whole idea of a courier is to deliver the the parcel.
What a complete and utter waste of time
10 July 2025
Unprompted review
Reply from GLS Italy
Hi , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
my package did not move (lost one week)
UPDATE : a second similar experience just occurred this week (from Friday to early today (Thursday), the package did not move from GLS Italy , RESULT : one more customer lost due to GLS !!!!
--- Previously ----- For a whole week my package did not move, then finally on Saturday it seems that this package was found and finally shipped to Belgium where it arrived the following Tuesday! This package contained personalized items, which were to arrive on the Friday of the famous week in which this package was lost. GLS claims that there have been social movements in Italy, but in the many exchanges with GLS during this week I had never received this information! I doubt the truth for this reason ! In addition, gls does not make any commercial gesture and I lose the value of personalized items, which have become useless, and the shipping costs! I will never recommend gls again, even though I was satisfied before...
23 June 2025
Unprompted review
Reply from GLS Italy
Hi André, we're sorry to hear about what happened to you. This certainly isn't how we normally provide our service. We'd hate for a single negative experience to make you think this is our standard. Have a good day, GLS Team.
I’m really disappointed with GLS
I’m really disappointed with GLS. My shipment has been stuck in Hungary for 3 days with no updates or movement. There’s no clear explanation for the delay, and tracking just keeps saying the same thing. I expected faster and more transparent service from a courier like GLS. Not impressed.
shipment number: 50917169616
7 July 2025
Unprompted review
Reply from GLS Italy
Hello
We are sorry for your review, we invite you to contact us through our customer care service indicating the shipping number and explaining what happened.
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Lyingly update the tracking status and do not deliver at all
They just don’t deliver the items and lyingly update the tracking status: “The parcel could not be delivered as the consignee was absent.”
I know because I was at home and it happened several times with me and also other people. Unfortunately when I receive a package, I don’t have an option to choose, otherwise I would never choose GLS. I would even pay 5-10 euro extra just not to be delivered by GLS.
4 July 2025
Unprompted review
Reply from GLS Italy
Hello Elvin
We are sorry for your review, if any problems should still occur we invite you to contact us through our customer care service indicating the shipment number and explaining what happened.
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Non serve l’assistenza con intelligenza…
Non serve l’assistenza con intelligenza artificiale se non riesce a rispondere a semplici domande
3 July 2025
Unprompted review
Reply from GLS Italy
Ciao Felipe
L'Assistenza Clienti centralizzata GLS risponde solo tramite modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti), in questo modo potremo fornirti assistenza ed inoltrare la segnalazione alla corretta sede GLS di competenza ove necessario. Altrimenti tramite sistema automatico al nr. 02 98 03 55 56 Buona giornata Team GLS
Great customer care service
Great customer care service, the chat option is easy to be used and with quick response.
Via chat is it possible to reschedule the delivery on the day you prefer.
25 June 2025
Unprompted review
Reply from GLS Italy
Hi Andrea
thanks for sharing your experience with us! We are proud to work with such trained and helpful staff, it makes us very happy to know that you were able to count on those who work at GLS! We hope to see you soon, at the next delivery! GLS Team
Worst logistics company ever
Worst logistics company ever. Do not consider using their service if possible. Two products were shipped to me by this company and they messed up two times (confusing my adress TWICE). I had to wait for a month for the first time. Just terrible!
24 June 2025
Unprompted review
Reply from GLS Italy
Hello Vladyslav
We are sorry for your review, if any problems should still occur we invite you to contact us through our customer care service indicating the shipment number and explaining what happened.
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Extremely Disappointed – Parcel Still Not Returned After 1.5 Months Tracking: 93838364066
I am the recipient of a parcel sent from Italy to Germany via GLS. It has now been over 1.5 months, and not only was the package never delivered, but it also has not been returned to the sender.
The parcel tracking number: 93838364066 contains items of deep personal value, and despite repeated follow-ups, GLS has failed to provide any proper update, explanation, or solution.
This level of service is completely unacceptable. How can a logistics company hold a package for over a month with no delivery, no return, and no communication?
My mother — the sender — is still waiting for her package to be returned in Italy. We are both incredibly frustrated and disappointed.
I would strongly advise against using GLS for international shipping. This experience has been nothing short of a nightmare.
2 May 2025
Unprompted review
Reply from GLS Italy
Hello Polina
We are sorry for your review, we invite you to contact us through our customer care service, opening your report to the attention of Daniela, indicating the shipping number and explaining what happened. .
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Reply from GLS Italy
Hello
We are sorry for your review, we invite you to contact us through our customer care service indicating the shipping number and explaining what happened.
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Daniela B
Daniela B. was very professional, and she helped me solve the problem. I am truly grateful for her help. Thank you!
13 June 2025
Unprompted review
Reply from GLS Italy
Hi Monica,
thanks for sharing your experience with us! We are proud to work with such trained and helpful staff, it makes us very happy to know that you could count on those who work at GLS! We hope to see you soon, at the next delivery! GLS Team
Tracking ist cheap whyle to late or…
Tracking ist cheap whyle to late or unreliable from begin to End 🤔
5 June 2025
Unprompted review
Reply from GLS Italy
Hi Maui
We are sorry to know that the service did not meet your expectations. We apologize and take into consideration what you wrote. Have a nice day, GLS Team
Love how they indicate a time frame for…
Love how they indicate a time frame for delivery.
3 June 2025
Unprompted review
Reply from GLS Italy
Hi Angela, thanks for your review!
It is our goal to make your experience satisfying and we are happy that you wanted to share it with us!
Best regards,
GLS Team
Reply from GLS Italy
Hi Arian, thank you for taking the time to leave us your review!
Until the next delivery, we wish you a good day.
GLS Team
Reply from GLS Italy
Hi Alessandro, thank you for your rating! 4 Stars are a great achievement and push us to improve our delivery services more and more! Our goal is to make your experience with us satisfying and every advice is precious to be able to offer you a 5-star service! Thank you Team GLS
These couriers are the most lazy and…
These couriers are the most lazy and useless. They are always leaving the parcels in a shop or an offices so that they could just deliver all the parcels in 1 place.
They are giving me a hard time trying to find my parcels; I would have no idea that the item has arrived and in which shop. Another thing is that I have no privacy, the shop that accepts my delivery would have on display my orders.
10 May 2025
Unprompted review
Reply from GLS Italy
Hello Jason
We are sorry for your review, if any problems should still occur we invite you to contact us through our customer care service indicating the shipment number and explaining what happened.
The centralized GLS Customer Service responds only via the form on the site (https://www.gls-italy.com/it/azienda/contatti), in this way we can provide you with assistance and forward the report to the correct GLS office of competence where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Have a nice day
GLS Team
Great ⭐️⭐️⭐️⭐️⭐️
8 May 2025
Unprompted review
Reply from GLS Italy
Hi Sahij, thank you for taking the time to leave us your review!
Until the next delivery, we wish you a good day.
GLS Team
I would give no stars at all but that's…
I would give no stars at all but that's not an option. Worst courier service ever. Pathetic liars. It's been over 2vweeks I've been trying to get my order but they never come but they say they attempted delivery. Today is my last chance for them to deliver. I'm home all day till I receive it. Let's see if they'll lie again
17 April 2025
Unprompted review
Reply from GLS Italy
Hi Annie we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.