GLS Italy Reviews 

I can only say that the book I ordered arrived punctually during the correct times of the portineria. Thank you

If it were possible to give minus grades, I would give a minus zero grade to GLS parcel service and to their parcel office at Via A Bragaglia in Roma Nord.
They claim untruthfully that they have attempted delivery when they have not.
Then, after complaints to Benetton, they leave a notification but still do not deliver.
It is impossible to contact them or to obtain any response despite repeated interventions by Benetton customer service.
Disgraceful business.

It deserves 0 stars because I tried to contact them for my parcel but it was so complicated that I simply gave up and leaved my parcel at god knows who. Because it ask you information about your parcel that you don’t have and can’t give to get atleast information about it.
Don’t use this website

I am extremely disappointed with GLS and how my recent shipments were handled. Several international parcels that were passed on to GLS for final delivery in Italy have gone missing or were marked as undeliverable due to so-called address issues — even though the delivery address was accurate, complete, and confirmed multiple times.

Despite my efforts to get support, I received no meaningful assistance from GLS. Tracking information remained vague or incorrect, and there was no clear explanation or attempt to contact me about the deliveries. I reached out, hoping for a resolution, but communication has been poor to non-existent.

What’s worse, the original sender was unreachable, leaving GLS as the only point of contact — yet they failed to take responsibility or help in any way. My parcels are now lost, and I’ve been left without answers or compensation.

This experience has caused significant frustration and stress. GLS should be held accountable for the final leg of the delivery, and I sincerely hope the company reconsiders how it handles customer care and delivery transparency. I cannot recommend this service based on my experience.

Delivery estimated thu 3/4 delayed to fri 4/4 scheduled for next business day 7/4, rescheduled for next business day 8/4, TO AN GLS POINT
NO CALL CENTER NOT POSSIBLE TO SPEAK TO ANYONE
PARCEL LOST? PARCEL DELAYED? WHO KNOWS.....
not possible to give 0 stars

Just don't. No more needs to said.

Gia da 3 giorni la aspetto.

RESULTS OF SHIPMENT
Date and time 21/03/2025 09:57
Place Gorizia
State Delivery scheduled for first next business day.
Notes
Date and time 20/03/2025 14:08
Place Gorizia
State Delivery scheduled for first next business day.
Notes
Date and time 19/03/2025 12:04
Place Gorizia
State Delivery scheduled for first next business day.
Notes
Date and time 19/03/2025 07:23
Place Gorizia
State Arrived at final Depot.
Notes

This I the worst courier in this world, especially Pisa, they pick you call after waiting for hrs, then hang and bang your call, can't understand them, I always order and only gls miss to get civic number,

My experience with GLS Italy has been extremely disappointing. Deliveries are often delayed without any clear updates, and the tracking system provides little to no useful information. Customer service is unresponsive and unhelpful, making it frustrating to resolve issues. Packages have arrived damaged or been left in unsafe locations, showing a lack of care in handling. A logistics company should prioritize reliability and communication, but unfortunately, GLS Italy falls short in both areas. I would not recommend their services based on my experience.

They didn’t bring my parcel to my home with the excuse of not enough detail for my address.
I had yo take a car to bring it from their office ( this happened to me in Gls udine.

Okay they write to say delivery Wednesday from 9:30 to 1:30. You can track! Nice! Well, the tracking only shows up to when it left the local delivery hub. I get an email. Sorry we couldn't make the time that WE chose. We will send you some day the new delivery time. They have done this multiple times. Even said they tried to deliver( lie! I waited at home). What a sad incompetent company. And I hate to say it, in general Italy seems stuck in the 19th century. And very few give a damn about customers or their jobs.

Articolo consegnato in tempo ed in modo efficiente per EMP Italia. / Item delivered on time and efficiently for EMP Italia.

Disgusting company.
I made purchases online and came across this company twice. I didn't know that the seller would send it by this company.

They always write the wrong address and the wrong phone number, so that the recipient would look for it and come for it.
Help is a stupid chatbot...
The address and phone number in the report are incorrect. Question - where is the support, why doesn't they check what the courier writes?
There is my address, phone number, mail. Everything is listed.
Call, write! We live in a digital world.

Use Google maps...
Other couriers DHL, FedEx, Posteit - they deliver everything without problems.
BOTTOM LINE: THE MORE REVIEWS WE WRITE, THE FASTER THIS COMPANY WILL DIE.

A huge disappointment with GLS services. An international package was marked as delivered in the tracking system, but in reality, it was not. We only found out later that the courier had simply left it on the floor in a hallway without any notification. The recipient was not contacted at all—no SMS, no email, no phone call.

delivery man not good.
no call.
give some time received percel but he is no waiting no time one minute no wait

1 star because I don't have the possibility to rate it for 0. I ordered something from the UK, my parcel arrived and they never delivered it to me with the excuse that the address was incorrect. My address was written in full detail and besides this they never tried to contact me to my personal number to clarify the details that they could not understand- why, I still don't know-. After this, they returned my parcel to their warehouse and they were asking from me to contact the seller to get back to them to reschedule the delivery- why, I also don't know-. When I tried to contact them and explain to them that instead of trying to make the seller reschedule the delivery - who was a clothing brand in the UK by the way - they should try to organise it with me since I am the receiver, they ghosted me and then refused to help me. Worst customer support I have ever experienced and worst carrier I have ever used. It's really frustrating that I don't have the option of a 0 stars rating because even 1 star is an overkill for the quality of their services.

The day when the parcel had to be delivered, the courier hasn’t contacted me, and just gave up brining back to the parcel center my order, after which I contacted the support of the GLS transp. complaining about the situation, managers resolved the issue and managed the next delivery. Therefore the parcel is received, and I as a recipient am happy.

I have now find my package. Thank you. It takes me 2day to find because the address indicated to find my package was wrong

GLS is horrible all the packages I have to be delivered by them was not deliver. I don't recommend. If I see that the store would deliver with GLS I prefer not buying.

It was really quick delivery i was not expecting that punctuality and i was able to track my shipment in real time than was extraordinarily