My parcel was delivered with a big smile and lovely friendly face! It was a bit confusing to get two different messages on the day of ordering - one stating the order would arrive on the Thursday... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They randomly fail to deliver your parcel for several days in a row and then redirect it to a completely different delivery point. I am still waiting for my parcel and I already half-expect it will b... See more
Company replied
I had a great experience with GLS. I received my delivery today, and the package was delivered safely in front of my apartment door. The delivery driver was professional, hardworking, and clear... See more
Top service. Im living in big appartement complex, and most delivery services just drop packages down by the entrance. Friendly GLS deliverer brought my package right to the door of my apartment. Than... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
627k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality, great price & super fast shipping
Incredibly fast shipping. Our carpet was delivered in 2 days and it’s beautiful. Would definitely recommend to anyone looking for a great quality carpet at a great price.
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivered to a random address
I chose a delivery point as delivery address but my parcel was delivered to another random address and the only information I was given was "Buren 14". So I had no way of locating my parcel.
16 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Missing package
Good morning
The driver ring the bell and i open the door building and i wait for him but never cames and i never recive any package.
All time the driver came to my door and bring all package is the first time its have this situation.
Sorry about thw msg but i waiting my pacakge.
Many thanks
Amilcar
16 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Excellent service—pleasant delivery…
Excellent service—pleasant delivery person and prompt delivery.
16 July 2026
The worst delivery company
The worst delivery company. They dont have delivery shops anywhere and tracking does not work properly. Always a nightmare!
16 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
GLS KEPT ME UPDATED
GLS KEPT ME UPDATED, I RECIEVED MY PACKAGE ON SECOND TIME STATED.
I APPRECIATE YOUR PROFESSIONALISM.
16 July 2026
Delivered to wrong address
You have delivered the package to a wrong address, and there's no way for me to reach you.
14 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Very fast shipping,
Very fast shipping, thank you sow much GLS team, keep up the good work!
16 July 2026
Careless delivery
The parcel was left in my front garden - not with a neighbour, not with a housemate - and even though the packet was clearly marked ‘this way up’ this was ignored and the packet was left on its side.
16 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Désaster company!
Each time it’s the same story!
They said they come and every hours they change time or days at last moment.
I’m waiting for my parcel since 4 days. Each days the postpone it.
It’s a désastre company.
I have a shop I need my products on time.
16 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
There was no clarity around the date…
There was no clarity around the date and time. In the beginning it was indicated that the parcel would be delivered on Thursday July 16. Then on the same day that changed and the parcel was on the way on Wednesday July 15. The tracker indicated constantly a time window of three hours and the earliest time was pushed back 15-20 minutes every hour. In the end I received a notice that the parcel was delivered sooner than expected to someone else only to find out that it was left in front of my door on the street. I was lucky that no one took these items.
15 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
My experience with GLS has been…
My experience with GLS has been incredibly frustrating from start to finish.
For two consecutive days, the tracking page stated that my package would be delivered within the specified time window, yet nothing was delivered. The tracking history even showed "Not delivered – delivery scheduled for the next working day," despite the fact that no delivery attempt was ever made. I also never received an email, notification, or any other indication that a driver had attempted to deliver the package.
The tracking information is contradictory and unreliable, making it impossible to know what is actually happening with your shipment.
What makes this even worse is that I need this package by tomorrow. I'm traveling on Friday, and there will be no one available to receive the package on my behalf. If GLS fails to deliver it in time, there's a good chance it will simply be returned to the sender. That reflects poorly not only on GLS, but also on the sender, who has done absolutely nothing wrong.
I then tried to contact GLS through the contact form on their website, only to receive an error message saying my complaint could not be submitted due to a technical issue. So even when I tried to report the problem, their own support system failed.
To top it all off, the lack of a customer service phone number is utterly ridiculous. When customers are dealing with urgent delivery issues, they should be able to speak to a real person instead of relying on a broken contact form and inaccurate tracking updates.
Poor communication, unreliable tracking, no practical way to contact customer support, and zero transparency throughout the process. This has been one of the worst courier experiences I've had, and I sincerely hope GLS invests in improving both its customer service and its delivery operations. Until then, I cannot recommend using their service.
15 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.