GLS Netherlands Reviews 

prompt delivery and goods received in perfect condition

The package was supposed to be delivered on June 29th between 1:00 PM and 3:30 PM; I specifically took a day off to pick it up. At 4:10 PM, they updated the status stating that the package will arrive on June 30th. GLS is one big joke, they have never delivered a package to me properly, there always was and still is some kind of problem with them. A robot answers the hotline, telling you to go to the website. If you are someone who ships packages, I beg you, do not use GLS services, use PostNL instead... at least they actually show up and update the shipment status in real time.

I got the notification that the package has been delivered but no one came to my door.
I did see the car on the street, got out and stoped it.
They did add my package to somebody else.

I keep leaving the same feedback for you to make things beter for the next delivery, and nothing changes. The track& trace link I receive every time gets constantly updated for a later time until I finally receive a message that they missed me while I was here. Every single time! They keep pushing for me to choose another delivery option but I refuse to do that. I pay for my parcel to receive it at home, I am chronically ill and it is such an inconvenience for me to have to go out and pick it up. Have your drivers deliver the package to the designated address and stop sending fake messages that they missed me. Only with your company consistently such a bad service, I can understand a couple misses from time to time but with GLS is every single time. Too bad the company I order my products regularly from only cooperates at the time with GLS, hopefully they will change partners soon

Update! I was waiting for a second parcel, from the same company, and only 3 days after my review I once again received a false claim that I was not at home. Funny thing, around the time they send me the notification that they missed me another package came for me, and guess what, they found me at home. I am so sick of their policy and horrible service!

They delivered to a neighbour they said. I was home. The address of the neighbour doesn't exist. Hopefully I found it was delivered to a pick up point.

EXCELLENT SERVICE!

I ordered my product on 20 June. According to the website, the estimated delivery time was 1–2 business days, but unfortunately it took 9 days.

On the morning of Monday, 29 June, I called customer service to change the delivery address. I had originally used my family’s address because I was on holiday, but my holiday had ended and I had returned to my own home. I explained the situation and asked if the delivery address could be changed, as it made no sense for me to keep waiting at my family’s address.

Unfortunately, the customer service representative was neither helpful nor friendly. She showed no willingness to help resolve my issue, despite my reasonable request to change the delivery address after a significant delay.

After this experience, I cannot recommend GLS. The delivery was much slower than promised, and the customer service did not provide the support I expected.

absolutely terrible, no updates for days, no number or contact to call for information
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I have already submitted a complaint form and received your response, but I would like to point out that the package never arrived in Italy.

June 22, 2026, 10:01 PM
The parcel has left the parcel center.

Netherlands

June 22, 2026, 9:51 PM
The parcel was handed over to GLS.

Netherlands

June 22, 2026, 9:12 AM
The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

Netherlands Utrecht

"Unfortunately, GLS Netherlands cannot assist you.
We noticed that the delivery address associated with this package is not located in the Netherlands. Please contact GLS or the courier in your country of residence. You can also contact the seller you placed the order from for further information."

Never got my delivery. They just send tomorrow - next hour for a few dats and then - your package won’t be delivered. Submit complaint button does not work. Literary worst delivery service I’ve ever seen.

No fan of GLS,,
In fact i dont believe anyone is

delivered one of 2 parcels the other one you have had for three days and not delivered impossible to communicate with GLS they have to be among the most disconnected couriers in operations.

Absolutely terrible whenever i want to find out where my package is i get no response for about 2 weeks dont order with GLS unless you absolutely have to. Please just let me know at which neighbor my package is. #00296259797741

Lots of bad reviews but it arrived and the products were perfect, not broken and the plants in good quality. One bonsai was sold out and they gave me a more expensive one for free. Bit slow to arrive but surprisingly great. I recommend!

I am appalled by the irresponsibility and poor service of your driver. (Order 00984227077895)

First of all, I had already redirected my parcel to the parcel shop at Overvliet 12, Utrecht. Your driver ignored these instructions and attempted to deliver it to my home address, where I was not present. I then received an email stating that I was unavailable and that the parcel could not be delivered, even though I had previously received confirmation that the parcel would be delivered to my chosen parcel shop. Do you not read the delivery instructions provided by customers?

I had to wait for my parcel again. For the second time, one of your customer service employees redirected my parcel to the parcel shop at Overvliet 12.

Yesterday, I received an email stating that my parcel had been delivered, but it was not delivered to the correct parcel shop, and it was not even clear where it had been left. The message stated that it had been delivered to “neighbors, Nova 2.” What does that even mean? Was your driver really too lazy to deliver it to the correct and functioning parcel shop?

I had to investigate and search online myself to find out where my parcel had been left. I eventually realized that it was probably at a nearby Nova Post location. I went there and asked about my parcel. They found it, but initially refused to hand it over because they said that the GLS driver had made a mistake and delivered it to the wrong location. They explained that the label on the parcel was incorrect, which meant they could not scan it or confirm that I had collected it.

This situation is outrageous. I had already been waiting for my parcel for two weeks and could not return another day, as they requested, while waiting for the GLS driver to correct his mistakes. I insisted on receiving my parcel, and eventually they gave it to me. However, Nova Post asked for my ID card and took a photograph of it, which appears to be unlawful. I request that you immediately contact both Nova Post and your driver and ensure that the photograph of my identity card is permanently deleted.

GLS has provided the worst delivery experience I have ever encountered, and I do not wish to use your services again. Please properly train and supervise your drivers, because the level of incompetence and disregard for customers demonstrated in this case is completely unacceptable and inhumane.

I frequently order from online stores that unfortunately use GLS for delivery, and my experience has been consistently disappointing.

On several occasions, parcels have been left unattended without my permission. Most recently, I was at home, but the driver did not give me time to answer the door and simply left the parcel outside. This is unacceptable, as parcels can easily be stolen.

In previous deliveries, I had to search around my neighbourhood because it was unclear where my parcel had been left. On another occasion, a parcel worth around €300 was hidden inside my household bin without any notification.

These are not isolated incidents but a recurring pattern. I expect a delivery service to handle parcels with care and to give customers a fair chance to answer the door. Unfortunately, GLS has repeatedly failed to do so.

Update:

Following GLS's response to my review, I tried to submit a complaint using the online contact form as instructed. Unfortunately, the contact form has consistently returned an HTTP 500 server error, making it impossible to submit a complaint.

This is not a temporary issue. I have made multiple attempts over the past several weeks, with the same result every time. There also appears to be no alternative way for private customers to contact GLS directly.

It is extremely frustrating to be referred to a contact form that does not work, leaving customers with no effective way to report or resolve problems.

Trustful, reliable delivery service.

Exactly On time and nice delivery guy, thank you!

The worst company! They lost my parcel and don't answer on my letters!

product was on time and satisfied with the product