GLS Netherlands Reviews 

Since it’s apparently impossible to submit a complaint on your website, I’ll post it here instead. I had a return parcel and used your website to find a GLS drop-off point. After making the trip there, I discovered there wasn’t a parcel locker anywhere in sight. Is it really that difficult to keep your website up to date and provide accurate, reliable information?
The moment I saw the return label said GLS, I had a feeling this wasn’t going to be easy. Unfortunately, I was right.

I received information that the package was delivered, but unfortunately I didn't receive anything.

Very good! In time no problem

Alles top was!Perfect!Jullie zijn topper!

Ok received my package

The package e
Was delivered on quickest possibile time.
Courrier read notes and apply them to Your delivery.

They kept us in the loop, and it really showed how much the company cares about us!

prompt delivery and goods received in perfect condition

The package was supposed to be delivered on June 29th between 1:00 PM and 3:30 PM; I specifically took a day off to pick it up. At 4:10 PM, they updated the status stating that the package will arrive on June 30th. GLS is one big joke, they have never delivered a package to me properly, there always was and still is some kind of problem with them. A robot answers the hotline, telling you to go to the website. If you are someone who ships packages, I beg you, do not use GLS services, use PostNL instead... at least they actually show up and update the shipment status in real time.

I got the notification that the package has been delivered but no one came to my door.
I did see the car on the street, got out and stoped it.
They did add my package to somebody else.

I keep leaving the same feedback for you to make things beter for the next delivery, and nothing changes. The track& trace link I receive every time gets constantly updated for a later time until I finally receive a message that they missed me while I was here. Every single time! They keep pushing for me to choose another delivery option but I refuse to do that. I pay for my parcel to receive it at home, I am chronically ill and it is such an inconvenience for me to have to go out and pick it up. Have your drivers deliver the package to the designated address and stop sending fake messages that they missed me. Only with your company consistently such a bad service, I can understand a couple misses from time to time but with GLS is every single time. Too bad the company I order my products regularly from only cooperates at the time with GLS, hopefully they will change partners soon

Update! I was waiting for a second parcel, from the same company, and only 3 days after my review I once again received a false claim that I was not at home. Funny thing, around the time they send me the notification that they missed me another package came for me, and guess what, they found me at home. I am so sick of their policy and horrible service!

They delivered to a neighbour they said. I was home. The address of the neighbour doesn't exist. Hopefully I found it was delivered to a pick up point.

EXCELLENT SERVICE!

I ordered my product on 20 June. According to the website, the estimated delivery time was 1–2 business days, but unfortunately it took 9 days.

On the morning of Monday, 29 June, I called customer service to change the delivery address. I had originally used my family’s address because I was on holiday, but my holiday had ended and I had returned to my own home. I explained the situation and asked if the delivery address could be changed, as it made no sense for me to keep waiting at my family’s address.

Unfortunately, the customer service representative was neither helpful nor friendly. She showed no willingness to help resolve my issue, despite my reasonable request to change the delivery address after a significant delay.

After this experience, I cannot recommend GLS. The delivery was much slower than promised, and the customer service did not provide the support I expected.

absolutely terrible, no updates for days, no number or contact to call for information
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I have already submitted a complaint form and received your response, but I would like to point out that the package never arrived in Italy.

June 22, 2026, 10:01 PM
The parcel has left the parcel center.

Netherlands

June 22, 2026, 9:51 PM
The parcel was handed over to GLS.

Netherlands

June 22, 2026, 9:12 AM
The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

Netherlands Utrecht

"Unfortunately, GLS Netherlands cannot assist you.
We noticed that the delivery address associated with this package is not located in the Netherlands. Please contact GLS or the courier in your country of residence. You can also contact the seller you placed the order from for further information."

Never got my delivery. They just send tomorrow - next hour for a few dats and then - your package won’t be delivered. Submit complaint button does not work. Literary worst delivery service I’ve ever seen.

No fan of GLS,,
In fact i dont believe anyone is

delivered one of 2 parcels the other one you have had for three days and not delivered impossible to communicate with GLS they have to be among the most disconnected couriers in operations.