GMKtec 

I placed an order (#GMK5468) on 11 September 2025 through the official GMKtec website (de.gmktec.com). I purchased a GMKtec NucBox K6 (Ryzen 7 7840HS, 32GB RAM, 1TB SSD) for €429.99, paid securely via PayPal.

The order shows as “Confirmed” since the day I paid, but I have not received any tracking number, shipping confirmation, or proper response from customer service. I emailed but I only got redirected without a clear solution. The Service team never replied to my messages.

This lack of communication is very disappointing. I expected faster support and at least a status update after more than a week. I am considering opening a PayPal dispute if I don’t get a response soon.

I hope GMKtec can improve customer service and transparency for EU customers, because right now the experience is not trustworthy.
I finally received the order after 26 days, and I didn’t notice any other issues with the product or the packaging.

I have a G9 and an M6 for a home lab.
The GPU transcoding for my media centre works very well on the M6 and the 4 nvme slots on the G9 work well with TrueNAS installed on it.
Both machines perform excellently.

I have had no issues with any of the products and I found the after order and after sales service to be good. All queries were answered by friendly staff within 12 hours, which is excellent, given the time difference between myself and GMKtec

Great product and excellent service. I had an availability issue with the product I ordered, but the customer support team helped me choose an alternative configuration, and I received the product within a reasonable timeframe. I am satisfied with the brand and the personnel supporting it so that I will purchase from them again in the future.

This is my second M5 Plus mini-PC! I already have a 16GB Ram-512GB SSD model that works perfectly! The GMKtec team is very responsive in case of problems like me with the delivery! Reliable and efficient products + professional and serious team ;-) I recommend!

Complete scammers. The site makes it look like they ship from Europe, but everything comes from China. In the end, you end up paying an outrageous price because of customs fees. Stay away from them.

I have a bought a M5 Plus mini PC in July -25 (order #GMK2798) and it worked like charm. More than a week ago it stopped working, it didn't start at all when pressing on/off.
My guess is that the power adapter is broken but I have contacted GMKTec in the German organisation since it was bought in the German GMKTec shop but even after a number of tries there is NO response what so ever. It's just awful how they can not return a mail/web form and try to help out to solve this. !!!!

Thanks for coming back and also via e-mail where there is a promise about a deliver of a new ac/dc adapter as first step. I hope it arrives in next couple of days from Germany. I will update here too.

October 2025 - Okay, last update. I got in the end a new power adapter and Im up and running again. great. So in the end, it all worked out great, but you have to be sharper when customers contact you the correct way, do not wait until we respond to TrustPilot. It's not a good business idea.

PC stopped working after 3 months, sent back to China at my own expense, waited over a month for them to tell me it's not covered under warranty due to a faulty motherboard. Absolute garbage company to deal with - avoid purchasing any junk from them as there's no warranty what so ever

Update: It appears their website was incorrect, it was shipped FedEx, not DHL. It was on track to make it within the 2 weeks their Shipping Policy states but FedEx didn't make it to me on time - that's on them, not GMKtec. Updating to 3/5 stars instead of 1/5. Communication could have been better but assuming no issues with unit, I'll be happy!

I placed an order on 08/25/2025. I received a DHL Tracking number 3 days later. Since then, there has been 0 movement. Their website shows "Pending" and DHL's Tracking shows it as an invalid number. Their Shipping Policies recommend you use 17track.net for tracking and it doesn't know what to do with the tracking number either.

It appears I was probably given a fake tracking number and it hasn't shipped at all. It's been two weeks (09/08/2025) and I can't get a response via email either.

I've heard good things about their products and I'm sure that's the case but do not order directly from GMKtec. It is worth the risk management to buy from a different source and use a credit card in case you need the protection of charging back your order.

At this point, I would just be happy with a refund and re-ordering via Amazon but I can't get an email back.

My order hasn't shipped after almost a week. The money was sent immediately. They don't respond to emails. Not a good impression, it seems like they don’t have a customer service.
09-16 update: My package was delivered yesterday. Shipping was very fast. I suggest you improve your customer service.

I “bought” an item from their website which was listed at £0. I went through the whole checkout process, but of course they never sent it. Instead, after ages, they just said it was a “mistake” on their site and left it at that. Communication with them is absolutely awful – if they reply at all, it takes them weeks. Overall, a complete joke of a company.

/reply,
Discount code is not compensation.
Avoid this company.

The Evo X2 is very impressive. I've been playing 2D platform games like the new Shinobi at 4K 165hz, looks and feels so nice.

PC is very small and quiet, and looks great.

The downside is GMK customer service. They just don't answer you...
took 2 weeks to ship when they state it'll be immediate, and when you've spent £1800 it isnt good enough not knowing what's going on.

Biggest waste of time and a piece a junk. This device couldn't event run chrome without lagging or crashing. They try to waste your time with troubleshooting because they want you be outside of your return window. I had to pay $18 out of pocket to return this garbage, and they still have not refunded me.

Package received according to plan. I had some questions that were answered quickly from GMKtec. Good service en quick response

I’ve ordered nearly a week ago from the « newly opened » European website linked directly on the front page, since then, despite my numerous mails I have yet to receive a single answer other than an order confirmation, which may even be compromised since the international website says the payment is pending !!

update, issue has been resolved but I shouldn't have had to comment to fix it, so it's only getting 3 stars

My order confirmation was #GMK4692 .

Bought the M5 to replace an older workhorse PC that I've been using for years - what a great little powerhouse this is! Even running it on BIOS quiet mode it easily handles all my work programs including photoshop, and hovers nicely around 50'C without ever making a noise. Major advantage with the tiny size keeping everything clean and tidy at my desk.

An update: Gmktec 's reply sounding like they are going to address my warranty claim is worthless. I contacted them as they outlined in their reply. It took a week to hear back from them and then they had me email the same things to them over and over, where and when it was purchased. Pictures and videos showing the problem. All things I had done previously. The last email I received from them said for order inquiries, please provide your order number and purchase website and email it. Obviously they have no intention of doing anything about my warranty claim.

My GMKtec for almost 5 months. Then it locked up and would not restart. GMKtec has a one year warranty. I contacted them with my problem. They replied asking for photos of what was going on. I sent this to them. I then received an email that said "Hi There If you have another DDR you can change it to check if the problem still appear." So their answer to my warranty was to install my own part! I didn't have the DDR and I had no idea what it even is, and I was not going to open up a computer still under warranty. I sent an email advising them of this and after 3 days I have heard nothing further.

GMKtec handled my order cancellation with professionalism and generosity. Their support team responded quickly and offered a complimentary keyboard without requiring return shipping. I truly appreciate their excellent service and will gladly recommend them!

Gmktec Delivers. Logistical issues seem to be somewhat prevalent among many customers (what do you expect when ordering products from the opposite side of the globe?) BUT their customer service is very helpful and responsive, and go out of their way to fulfill orders (that was my experience at least). Thanks Gmktec! 👋

Disappointed in evo x2 performance.
I have a rig that cost considerably less and out performs in bench marking the x2 in every component and I appear to have overpaid for a miniature version that in my opinion has been vastly over-hyped.
My ryzen 5 7600/geforce rtx 4070 and crucial t705 obliterate the x2 in all benchmarks for £300 less. In hindsight I should have kept my money in my pocket!

Purchased Intel 11th Jasper Lake N5105 Mini PC--NucBox 5 ( Wi-Fi 6, WIN 11 Pro)
Version: 8+128GB Win 11 Pro, tracking is not updated, been waiting for 21days noone responds on emails