GMKtec 

Purchased a NUCBox from the offical GMKTec shop on Amazon. 70 days later the SSD failed, rendering it unusable. No response to a series of emails to 3 different GMKTec support inboxes despite following all the guidelines on their Contact Us, not even a message to say we've received your email.

10 weeks after purchase screen blanked and stated error, enabled 'self repair', useless. suggested restore. tested 3 dates, nothing. suggested reset, nothing. I've sent 3 emails to service, no response. 2 emails to support, received email failure for support address.

Bought a GMKtec NuBox M5. One week into using it, the computer goes into 'Automatic Repair' mode. It then sends you to options to try, all of which did not work. Tried to get to GMKtec support. It sent me to a 3rd party support site and they wanted me to pay for their answer. Bad experience. Will not buy from them again. Buyer beware.

I just wish GMK makes a management app for us to manage fans and other settings also be more responsive to emails, overall Hands down the Evo X2 is one of the best systems I have ever used, THANK YOU GMK,

Great little computer. Very fast for the price. This little thing performs like some much larger and more expensive computers. Also having 2 NVMe slots is a nice little extra. It is just smaller across then a standard NES controller.

No response
Wanted to buy 2 of the evo x2 from their eu website but got absolutely no response. I’m in the UK which is not EU, so I need to know if the duty is declaimed as paid for not. It’s not hard. UK is not Europe and help pages don’t distinguish this, just sends you to Europe duties pages

Great product, and terrific customer service. My unit shipped with the wrong power cord and they shipped the correct one immediately after contacting them - zero hassle.

I purchased an M6 with the 6600H chipset, and all working fine and very fast, just right for what i need, i.e. a bit of light gaming, internet and youtube. The fan can be a little noisy at times, but generally it's reliable and does what i need. I can't comment for the other models, but this one appears stable and reliable.
AJ in the UK

I ordered a mini pc. From day 1, it would crash multiple times in a day. I was advised to download and install from the company's website. I did that a number of times. The problem still existed. In the meantime, I spent so much time downloading apps that would test the RAM and SSD cards. The results were fine, but the pc would still keep crashing. They agreed to give me a full refund and gave me a US address for return, which I did. After a multiple emails, still no refund. I will have to contact my credit card company.

UPDATE: I switched from one star to three. I received a full refund. It seems that it was just a bit slow and unclear communication that caused the issue for me. Still,

2nd update: Thanks for your response, which shows that Gmktec cares about their products and service. I bumped it up to five stars. You earned my full trust. I am looking into purchasing your Evo T1.

finding driver software for Window10 is impossible as their support site only has win11.

The support team replied quickly and solved my problem to my satisfaction

Bought a mini PC from GMKtec. The PC itself works well but the power supply failed after a couple of hours. So I bought a replacement power supply and GMKtec refunded the costs for that. Customer service via e-mail was very fast and reasonable.

Good after-sales service. Even though I bought the item through unofficial channel, they're willingly provided me a support.

I hope the fan I bought isn't that overpriced though.

Have brought a K11 directly from their website in Febuary, the delivery was delayed, communication lets say a nearly non existing. It got delivered, worked sadly it starting to already malefuncion. U cant count on their customer service at all, no answers...nothing. Nearly 600 € down the drain, for a dying APU. DONT BUY FROM THEM!!!!

Update:
After filing a case via PayPal they finally answered and I got a refund for the defect pc after I send it back. It's a shame I had to do all this just to get them to answer. After this I can't recommend buying from them at all!!!

You need to have a tone of patience with customer service. Especially if you are ordering from EU. I ordered G9 for easy NAS solution @ home. After waiting for 4 weeks and a half dozen mail exchange with the customer service the G9 has arrived. After testing a few days, just decided to return it back, it was getting hot. I sent it back to GMKtec Germany (I got the adres from the customer service), after 5 weeks the package returned back to my home adres, the package couldn't be delivered, wrong adres (mind you, as a customer i have to pay for the postal service). After i expressed my dismay, the customer service offered me under their expense the package to sent it again (this time to their headquarter office). I just decided to keep it. Customer service has send me ssd as a compensation & i like the politeness of their communication style. I am using G9 just for other staf than NAS, after all it is not such bad for that price.

The product died within 10 days of use an no answer from customer support for a week. Had to raise a case with Paypal to get my money back.

PS (01.07): The seller’s reply was all talk and no action. Despite them having received the return for several days now, still no refund in sight.

Ordered 8 days ago, payed succesfully , money is gone and i have nothing - no respond to mails, no update for the my order…

—— update 17.06. ——
After the negative review I was offered a 5$ compensation, and the response time to mails was significantly better

— update 28.06. —
I finally got my system. It works, the box had a a little damage on the corners, but the mini pc is complete fine

It is as fast as you get for that price. Had no trouble booting it up and play around a little. Every thins seems fine. It’s pretty silent (not yet tested under heavier load)

After all if you want to buy from GMKtec I would recommend buying it from Amazon, I heard delivery is way faster there.

I'm using this as a media center and it's great for it. It plays 4K video smoothly and has a strong, stable Wi-Fi connection.

I've been running this as a home server for two weeks straight without any issues. It's power-efficient and doesn't generate much heat.

Ordereda minipc, 10 days and counting. Countless mails and they just ignores you, and against EU legislation, they already withdraw the cost, without sending the thing.